Peacock App Not Working? Try These 14 Easy Fixes

Is your Peacock app not working and giving you trouble? Don’t worry, you’re not alone. Many users have reported issues with the Peacock app, such as login problems, constant buffering, and error codes. In this guide, we’ll walk you through step-by-step troubleshooting steps to fix common Peacock app issues.

We’ll cover simple fixes like restarting the app and checking your internet connection, as well as more advanced solutions like clearing cache and data, updating the app, and reinstalling the app. So, let’s get your Peacock streaming experience back to its best.

Reasons for Peacock App Not Working

The Peacock app, like any other app, may encounter issues that can prevent it from working properly. Here are some common reasons why the Peacock app may not be working:

• Poor or no internet connection
• Down Peacock servers
• Outdated app version
• Older version of the device’s system software
• Build-up cache
• Device incompatibility
• Geographical restrictions
• Use of VPN

READ MORE: How to Unsubscribe From or Cancel Your Hulu Subscription ➜

How to Fix the Peacock App Not Working Issue

Here’s how you can fix the Peacock app not working problem on your Android mobile or iPhone.

1. Check Your Internet Connection

A slow or unstable internet connection can lead to buffering or streaming issues. Peacock requires 3.0 Mbps for streaming content. If your internet cannot meet this requirement, the Peacock app may not work.

Use a speed testing tool to check the speed of your internet connection. Speedtest by Ookla is the most popular option; you can visit speedtest.net and click/tap on the big “Go” button to check your internet speed and whether it’s up to spec.

READ MORE: What is Jitter? Decoding The Key to Faster Internet Speeds ➜

2. Restart Your Router

If you are experiencing low internet speed, consider restarting your internet router. Restarting your router helps improve internet speed and resolve connectivity issues. Here’s how you can do that:

1. Turn off the router by pressing the Power button.
   

   

2. Wait for a few seconds, preferably 15-20.
3. Now, press and hold the Power button again to turn it on.

3. Check Peacock Servers

Down Peacock servers can affect your ability to use the service. Check Peacock’s official website, social media channels, or customer support for any announcements regarding server issues or maintenance.

If you can’t find anything on the official websites, follow this process to check if the Peacock servers are down or not:

1. Go to the Downdetector page for Peacock servers.
   

   

2. If there are any server outages, it will be displayed on the screen. If not, a message saying “User reports indicate no current problems at Peacock” will be displayed.
   

   

4. Restart Your Device

Restarting your device is a simple yet effective troubleshooting step that can address a variety of potential issues, both with the device’s hardware and software. If you’re experiencing problems with the Peacock app, restart your device. Here are the methods to restart an Android and iPhone:

↪ Android

1. Press and hold the Power button. 
2. Tap on “Restart.” Wait for the device to restart.
   

   

3. Once the process is done, check if the Peacock app is working or not.

↪ iPhone

1. Press the Volume Up and Volume Down buttons quickly.
2. Press and hold the Power button. 
   

   

3. Slide the appeared slider to switch off your iPhone.
   

   

4. Wait for a few seconds, and then press and hold the Power button to restart the device. 
5. Once the iPhone has been restarted, check whether or not the Peacock app works.

5. Check Device Compatibility

An incompatible device can also cause issues in accessing the Peacock app. You should check if your device is compatible with the Peacock app and verify that it meets the necessary hardware and software requirements.

Compatibility can vary depending on the type of device you’re using. Check the Peacock website for the list of compatible devices, and make sure you use one of them for streaming on Peacock.

6. Check your Geographical Restrictions

As of now, Peacock primarily operates in the United States. So, if you are trying to access it from somewhere else, the app may malfunction and not work properly. Keep in mind that streaming services often adhere to content licensing agreements, which can influence their availability in specific countries or regions.

7. Disable Your VPN

If you’re encountering issues with the Peacock app, it’s advisable to check if you have an active VPN on your device. Peacock’s streaming service is often geographically restricted, only available in the United States. So, if you’re using a VPN to access the app from a different region, it might result in connectivity problems or restrictions due to content licensing agreements.

To address Peacock app issues effectively, try disabling your VPN temporarily. It allows your device to connect directly to the internet and avoids routing through a VPN server. This action can potentially resolve conflicts related to regional restrictions.

READ MORE: What is the Difference Between a Proxy and VPN? ➜

8. Update the Peacock App

An outdated app version may not work on your device. So, it’s best to keep the app up-to-date. Here’s how you can do that on both Android and iPhone:

↪ Android

1. Go to “Play Store.”
   

   

2. Tap on your Profile icon and navigate to “Manage apps and device” > “Manage.”
   

   

3. Here, find Peacock and select “Update.”
   

   

↪ iPhone

1. Navigate to “App Store” and tap on your Profile icon.
   

   

2. Scroll to find Peacock and select “Update.”
   

   

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9. Update Your Device System Software

Consider updating your device’s firmware to the latest version to avoid problems with the Peacock app. You can do it on your Android device or iPhone by following these simple steps:

↪ Android

1. Navigate to “Settings.”
2. Scroll and tap on “Software update.”
   

   

3. Select “Download and install.” Your device will check for any recent software builds. If an update is available, it will be installed automatically.
   

   

↪ iPhone

1. Go to “Settings” > “General.”
   

   

2. Tap on “Software Update.” Any recent updates will be displayed here. 
   

   

3. Select “Update Now” to update your iOS version.
   

   

10. Clear the Peacock App Cache

You can only clear the Peacock app cache on an Android device. To do so, follow these steps:

1. Go to “Settings” > “Apps.”
2. Select “Peacock” and tap on the “Clear cache” button.

READ MORE: Clearing Cache in Android: What, Why and How? ➜

11. Reinstall the Peacock App

If none of the previous solutions proves effective, consider resolving the issue by uninstalling and then reinstalling the app. This action can eliminate any problematic software glitches that may have been hindering your app usage. Keep in mind that if you choose this method, you’ll be required to sign in again using your account credentials after reinstalling the app.

12. Sign Out of Other Devices

You can use your Peacock account on up to six devices at once. But if you use all six devices together, the app might slow down. To make things work, just log out from all devices and use one or two devices at a time.

Sign out of all other devices using this procedure:

1. Navigate to the Peacock Account page.
2. Under “Other Devices,” click on “Sign Out All.”

13. Use Peacock from Another Device

If you’re experiencing difficulties with the Peacock app on one device, a quick troubleshooting step is to try accessing Peacock from an alternative device. Choose a different compatible device, and install or open the Peacock app. Sign in with your credentials and attempt to stream content to see if the issue persists.

Using another device can help determine whether the problem is device-specific or related to the app itself. If Peacock works smoothly on the alternate device, it indicates localized issues with the original device.

14. Factory Reset Your Device

If all else fails, the last option is to factory reset your device. Below, we have described the methods to factory reset Android and iOS devices.

↪ Android

1. Open Settings on your device and tap on “General management.”
   

   

2. Select “Reset” and tap on “Factory data reset.”
   

   

3. Now, select “Reset” to confirm the factory reset.
   

   

↪ iPhone

1. Go to “Settings” > “General.”
2. Select “Transfer or Reset iPhone.”
   

   

3. Tap on “Erase All Content and Settings.”
   

   

Last Effort: Contact Peacock Customer Service

When none of the above-mentioned solutions helps you in resolving issues with the Peacock app, it’s time to contact their Customer Service. You can reach out to them through the following channels:

• Official Website:
  • Peacock Official Website
• Social Media Handles:
  • Twitter: @PeacockTVCare
  • Facebook: PeacockTVCare
  • Instagram: @peacock

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Final Words

In summary, troubleshooting Peacock app issues involves steps such as checking your internet connection, ensuring device compatibility, and exploring simple solutions like restarting or reinstalling the app.

Be mindful of geographical restrictions and device limitations. For personalized assistance, reach out to Peacock Customer Service through their website or social media channels. Stay informed and enjoy seamless streaming!