How to Fix “Connection Lost” Error in Multiversus

While playing Multiversus, an error may appear on your screen which says “Connection Lost”. This connectivity error is a very common error faced by players of Multiversus. And it can be difficult to fix, as there could be several causes for this issue.

Fix Connection Lost Error in Multiversus

To help you determine what is causing the Connection Lost error in Multiversus, we’ve listed all its potential causes below:

  • Poor Internet Connection: A poor internet connection, which is experiencing slow download/upload speeds, high latency, or packet loss problems, can cause connectivity issues like the Connection Loss error.
  • Server Problem: Multiversus has become a very popular game, with thousands of players trying to connect to its servers at all times. This can sometimes lead to problems with the game’s servers, preventing players from being able to connect to them. 
  • Region Issue: Multiversus is currently only in Europe, Australia, New Zealand, and South and North America. If you’re not from one of these regions, you’ll be unable to play Multiversus for now. 
  • Missing Administrator Privileges: If Multiversus doesn’t have administrator privileges, it may have trouble connecting with its online servers.
  • Outdated Network Driver: An outdated Network Driver can cause many connectivity issues, especially if you’re trying to connect to online game servers.
  • Missing or Corrupt Game Files: Some of Multiversus’ game files may be missing or corrupt. These missing/corrupt game files can lead to errors and can even prevent you from being able to connect to the game’s servers.
  • Antivirus/Firewall Interference: The Windows Firewall and/or your Antivirus program may prevent Multiversus from functioning if they flag it as a threat to your PC. 
  • Outdated Windows: You may encounter different types of errors in games if you haven’t updated your Windows in a long time.
  • Corrupted Winsock Catalog: If the Winsock Catalog of your PC has become corrupted, it can lead to major connectivity issues. 
  • DNS Server Issue: The default DNS server setting on Windows is known to cause connectivity issues in games.

1. Check the Status of your Internet Connection

The main cause of connectivity issues in games like Multiversus is usually the player’s internet connection. Our internet connections often become slow, experience high latency (ping), and encounter packet loss issues.

These internet problems lead to connectivity errors in online games. So every time you encounter such a connectivity error, you should check your internet connection’s status before trying other troubleshooting methods.

First and foremost, you should connect your PC directly to your router using an Ethernet Cable instead of using Wifi. This will ensure that you’re getting the most stable internet connection. After that, open your browser and load a webpage to see if your internet connection is working. 

If the webpage loads, the next step is to check your internet connection speed. Perform an online internet speed test and see if your download and upload speeds are normal. 

If your internet speed is slower than usual, check to see if you, or anyone connected to your network, is currently downloading or streaming anything. These downloads/streams use a lot of internet bandwidth. 

So when trying to connect to an online game, ensure that these downloads/streams are paused so the game can receive the maximum internet bandwidth. 

If your internet speed is fine, the real issue might be packet loss. The data we send and receive in a network travels in the form of packets. If your internet connection is unstable, these packets can sometimes fail to reach their destination, resulting in packet loss. Packet loss causes a lot of problems with online games. You can also use a Ping monitoring tool to keep track of your ping in games and get a general idea about what’s using your internet. We have curated the Top 5 Best tools for Ping monitoring.

To check if you’re getting any packet loss, you can run a quick test by following the steps listed below:

  1. Press Windows Key + R, type cmd, and press enter.
    Opening Command Prompt using the Run dialog box
  2. Type the following command
    ping -n 20 1.1.1.1
  3. Press enter and wait for the test to finish. 
    Performing a Packet Loss test using Command Prompt

Once the test finishes, it will show you how much packet loss you’re experiencing. The more packet loss you get, the more connectivity errors you’ll face. If the packet loss is 5% or less, then it is likely not the cause of the Multiversus Connection Lost error. 

If you’re experiencing a high amount of packet loss, try restarting your router. Remember to wait for one minute before you turn your router back on. 

If packet loss isn’t the issue, switching to another connection is the final step in ensuring that your internet connection isn’t causing the Multiversus Connection Lost error.

If you don’t have another internet connection available, you can connect your PC to your Mobile Data using the Hotspot feature on your phone. To do this, follow the steps we’ve listed below:

  1. Disconnect the current internet connection on your PC.
  2. Turn on your phone’s Mobile Data.
  3. Turn on the Portable Hotspot feature on your phone.
    Enabling Mobile Hotspot
  4. Enable Wifi on your PC.
  5. Connect to your phone.
    Connecting to Mobile Data

After connecting your PC to your phone’s Mobile Data, relaunch Multiversus and see if the Connection Lost error has been fixed. If you’re still experiencing the error, continue with the solutions we’ve listed below.

2. Check Multiversus Server Status

Multiversus is a very popular game. At any given time, there are thousands of people trying to connect to its servers. Since the game is still in its open beta, it’s not uncommon for its servers to experience problems.

Whenever the game’s servers experience problems, it can prevent players from being able to connect to them. 

So before you try any troubleshooting methods on your end, you should look online to ensure that the Multiversus servers aren’t down. Many people will complain about the servers on the forums if the servers are down. In this way, you’ll be able to determine if the servers are down or not easily.

If it turns out that the Multiversus servers have gone down, then there’s nothing you can do to fix the problem. You’ll just have to wait until the servers are fixed. Although, if your multiversus is crashing because of network issues you can follow the steps here.

3. Check if Multiversus is Available in your Region

As of right now, Multiversus is only available in the following regions:

  1. North America
  2. South America
  3. Europe 
  4. Australia
  5. New Zealand

So if you live in Asia or the Middle East, unfortunately, you won’t be able to play Multiversus without the help of a VPN. 

If you want to play the game without a VPN, you’ll have to wait until the game officially releases in Asia and the Middle East.

There hasn’t been any official announcement about when Warner Bros. Interactive Entertainment plan to bring the game to the remaining regions, so we can’t say how long you’ll have to wait to play Multiversus without the help of a VPN.

4. Try Using a VPN

If you live in a region where Multiversus is unavailable, you can still play the game using a VPN (Virtual Private Network). A VPN is a program that changes the user’s IP Address, tricking online servers into thinking the user is from a different region. 

So if Multiversus is unavailable in your region, all you need to do is open a VPN and connect to a server located in either North/South America, Europe, Australia, or New Zealand. Once the VPN is connected, relaunch Multiversus, and you should be able to get into the game.

If you’re trying to figure out what VPN you should download, you should look for something that offers a free trial and has solid reviews online. You can take a look at our best VPNs list for gaming if you’re still unsure which one you should pick.

5. Run Multiversus as Administrator 

Games like Multiversus should always be run as an administrator. This grants these games all read and write privileges, which enables them to execute required commands. 

If Multiversus and Steam/Epic Games Launcher are not run as an administrator, it can lead to various problems, including connectivity errors.

So a quick way to fix the Connection Lost error in Multiversus is to run the game and steam as an administrator. To do so, follow the steps we’ve listed below:

  1. Go to your desktop and right-click on Multiversus.
  2. Click on Properties.
  3. Navigate to the Compatability tab.
  4. Put a checkmark next to “Run as administrator”
  5. Click on Apply.

    Running as Administrator

After doing this with Multiversus, also do it with Steam or Epic Games Launcher. 

Now, relaunch Multiversus and see if the Connection Lost error has gone away. If it is still occurring, try the next solution listed below.

6. Update your Network Driver

If you have a very old Network Driver, it can have trouble connecting to online servers. Therefore, an outdated Network Driver can be one of the reasons why you’re experiencing the Connection Lost error in Multiversus.

To ensure your Network Driver isn’t the cause of this error, first you will have to figure out which Wireless Network Adaptor you are using then, follow the steps below to update your Network Driver to the latest version:

  1. Press Windows Key and X at the same time and select Device Manager. 

    Opening Device Manager
  2. Click on the arrow next to Network Adapters.
  3. Right-click on the first Network Adapter and click on Properties.

    Opening Network Driver Properties
  4. Navigate to the Driver tab.
  5. Click on Update Drivers.

    Updating Network Driver
  6. Click on “Search automatically for drivers
    Searching automatically for Network Drivers

If a newer driver is available, Windows will find it for you and give you the option to install it.

Once you’ve installed the new driver for the first Network Adapter, do the same for the second Network Adapter in the list. 

After your Network Drivers are updated, restart your PC, then launch Multiversus. The Connection Lost error should now be fixed.

7. Verify Integrity of Multiversus Game Files

Missing or corrupt game files can be another cause of the Multiversus Connection Lost. If your internet connection experienced some issues, such as low speeds or packet loss, while downloading Multiversus, some of its files might have been corrupted or lost in the process.

These missing/corrupted game files can lead to many issues with Multiversus, including connectivity problems. To ensure that missing/corrupted files aren’t the cause of the Connection Lost bug, you must verify the integrity of the Multiversus game files.

If you use Steam to play Multiversus, follow the steps we’ve listed below to verify the integrity of its game files.

  1. Open your Steam Library and right-click on Multiversus.
  2. Click on Properties.
  3. Navigate to the Local Files tab (on the left of the window).
  4. Click on “Verify integrity of game files…”

    Verifying Integrity of Game Files through Steam

If you use the Epic Games Launcher to play Multiversus, follow the steps we’ve listed below to verify the integrity of its game files

  1. Open the Epic Games Launcher.
  2. Go to your Library.
  3. Locate Multiversus and right-click on it.
  4. Select Manage.
  5. Select Verify.

    Verifying Integrity of Game Files through Epic Games Launcher

The launcher will complete the verification of game files within a couple of minutes. Once completed, any missing or corrupted game files will be repaired/replaced. You can then launch Multiversus and see if the Connection Lost bug is fixed or not. If it isn’t, try the next solution we’ve listed below.

8. Disable Antivirus

Your Antivirus programs help keep your system safe from dangerous files, but these programs have a tendency to block games from launching, as they wrongfully flag game files as threats to your system.

If the Multiversus game files are being blocked by your Antivirus, it can be the reason why you’re experiencing the Connection Lost error. The only way to fix this problem is to disable your Antivirus program while you’re playing Multiversus. 

But remember to turn it back on once you’re done playing the game to ensure your PC’s safety.

To disable your Antivirus, follow the steps listed below:

  1. Press Windows Key, type Security, and press enter.
    Opening Windows Security
  2. In the Windows Security menu, click Virus & Threat Protection (on the left).
  3. Click on Open app.

    Disabling Antivirus

When you click on “Open app”, your Antivirus program’s menu will appear on your screen. Through this menu, you’ll be able to disable the Antivirus. 

Once you’re done playing Multiversus, you can reopen the Antivirus program’s menu in the same way, to turn it back on.

9. Add an Exception for Multiversus in Windows Firewall

Windows Firewall is a native security program of Windows. As its name suggests, it blocks all those apps from functioning that it deems unsafe. But just like Antivirus programs, Windows Firewall often blocks certain programs/files from running even though they are perfectly safe.

If the Windows Firewall interferes with Multiversus, it can lead to errors such as the “Connection Lost” bug. Therefore, you must ensure that the Windows Firewall is not blocking Multiversus from running. 

To do this, you’ll need to add an exception for Multiversus and Steam/Epic Games Launcher in the Windows Firewall menu. Follow the steps listed below to add this exception.

  1. Press Windows Key, type Security, and press enter.
    Opening Windows Security
  2. In the Windows Security menu, click Firewall & Network Protection (on the left).
  3. Click on “Allow an app through firewall“.
    Opening Firewall Settings
  4. Click on Change Settings.
  5. Check off Steam/Epic Games Launcher and Multiversus from the list of apps.
  6. Click on OK.

    Adding Firewall Exception

If you don’t see Multiversus in the list of apps, click on the “Allow another app…” option at the bottom right corner of the window and select the .exe file of Multiversus. If you don’t know where the Multiversus file is located, head to your Steam library, right-click on Multiversus and select Manage > Browse Local Files.

Opening Location of Game Files through Steam

If you’ve download Multiversus through the Epic Games Launcher, then open your library, right-click on Multiversus and click Manage. In the window that appears on your screen, you’ll see a small folder icon next to Installation. Click on that folder icon, and you’ll be able to find out where the .exe file of Multiversus is stored on your PC.

Opening Location of Game Files through Epic Games Launcher

Once the Windows Firewall exception has been created for Multiversus and Steam/Epic Games Launcher, you will have ensured that your security programs are not causing any problems with the game.

But do note that this method is for the Windows Firewall. If you have any sort of third-party Firewall running on your system, make sure to add an exception for Multiversus in its menu as well. 

10. Update your Windows

An extremely outdated version of Windows can cause many issues on a PC. These issues include performance errors in games, outdated features, and connectivity issues.

To ensure that Multiversus and other games are not affected by Windows, you must keep Windows updated. Windows updates usually come bundled with Network Driver updates. So in this way, you’ll be regularly updating your Network Drivers as well.

To update Windows, follow these steps:

  1. Press Windows Key, type Settings, and press enter.
    Opening Settings
  2. Select the Updates & Security option from the Windows Settings menu.
  3. Select the “Check for updates” option at the top of the window.
    Updating Windows

When you click on check for updates, Windows will scan your system and search to see if there’s a newer version of Windows available. If there is, it will give you the option to update to that newer version. After the Windows update finishes, try launching Multiversus and see if you can connect to their servers. 

If the Connection Lost bug is still present, don’t worry; we’ve listed more solutions below.

11. Reset Winsock Catalog

Another quick and easy way to solve connectivity issues in games like Multiversus is to reset the Winsock Catalog. In the simplest terms, the Winsock Catalog is a collection of network settings used by programs to connect to online servers. 

But the Winsock Catalogue can sometimes become corrupted, leading to network problems such as connectivity issues. So to ensure that your system’s Winsock Catalog isn’t the cause of the Connection Lost error in Multiversus, you’ll need to reset it.

To reset the Winsock Catalog, follow the steps listed below:

  1. Press Windows Key and type Command Prompt.
  2. Run Command Prompt as administrator.
    Opening Command Prompt
  3. In Command Prompt, type this command and press enter.
    netsh winsock reset
    Resetting Winsock Catalog
  4. Restart your PC.

Once your PC has finished restarting, relaunch Multiversus and see if you’re able to connect to its servers. If the Connection Lost problem still pops up, then your system’s Winsock Catalog wasn’t the cause of the problem. In this case, continue with the solutions listed below.

12. Flush DNS

When trying to access a website, your system must first convert the website’s domain name into an IP Address. Once it is converted, you become able to access the site.

The system that converts domain names into IP Addresses is known as the Domain Name System (DNS). As you browse the internet and visit different websites, your DNS saves the IP Addresses of these different websites as cache. It then uses this cache to access the website when you revisit it instantly.

But over time, the cache can become outdated if configurations are made to the IP Addresses. If this happens, connectivity problems can occur. So this can be one of the reasons why you’re experiencing the Connection Lost error in Multiversus.

Luckily, you can easily clear your DNS cache by flushing your DNS. Follow the steps listed below to flush your DNS:

  1. Press Windows Key + R simultaneously to open the Run dialog box.
  2. Type cmd and press enter to open Command Prompt.
    Opening Command Prompt using the Run dialog box
  3. Type the following command and press enter.
    ipconfig /flushdns
Flushing DNS

Immediately after you press enter, a message will appear in Command Prompt, saying, “Successfully flushed the DNS Resolver Cache”. This will signify that your DNS has been flushed.

13. Change DNS Server

If flushing DNS didn’t fix the Connection Lost error in Multiversus for you, the next step is changing your DNS server setting. If you haven’t ever touched your DNS server setting, it is probably set to the default setting of Windows.

When the DNS server setting is set to default, Windows determines which DNS server is the best one to use. But most of the time, the server picked by Windows is not the most optimal. 

The most optimal DNS servers are Google and Cloudflare. To set your DNS server to Google or Cloudflare, follow the steps listed below:

  1. Press Windows Key, type Settings, and press enter.
    Opening Settings
  2. Select the Network & Internet option from the Windows Settings menu.
    Opening Network and Internet Settings
  3. Click on “Change adapter options”

    Opening Adapter options
  4. In the network adapter menu, right-click on your connected network.
  5. Select Properties.

    Opening Network properties
  6. In the list of items, locate Internet Protocol Version 4 (TCP/IPv4) and left-click on it.
  7. Select Properties.

    Opening Internet Protocol options
  8. Click on “Use the following DNS server addresses”
    For Google DNS, type 8.8.8.8 in the Preferred DNS server option and 8.8.4.4 in the Alternate DNS server option.

    Changing DNS Server to Google

    For Cloudflare DNS, type 1.1.1.1 in the Preferred DNS server option and 1.0.0.1 in the Alternate DNS server option.

Changing DNS Server to Cloudflare

14. Reinstall Multiversus

If you’ve tried all the methods we’ve listed above, and Multiversus is still encountering the “Connection Lost” error, then the only thing left to do is reinstall Multiversus. 

First, uninstall Multiversus by following the steps listed below:

  1. Press Windows Key, type Settings, and press enter.
    Opening Settings
  2. In the Windows Settings menu, select the “Apps” option.
    Opening the Apps menu
  3. In the search bar, type Multiversus. 
  4. Click on Multiversus and select Uninstall.

Once Multiversus is uninstalled from your system, you can reinstall it through Steam/Epic Games Launcher or its official website. After reinstalling Multiversus, the Connection Lost error should finally be fixed.

Zubyan Gul
Zubyan is a Professional PC Gamer and a Systems Analyst. He has written numerous batch scripts for task automation to make his and others life easier.

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