Fix: Wyze ‘Device is offline (error code 90)’ Camera Error

Wyze error code 90 indicates that your camera is offline and since Wyze stores the footage on an online server if it’s offline it cannot record new footage, access recorded footage, or receive firmware updates. This is a serious security issue because the camera could be hacked if it is not connected to the Wyze servers.

There are two variations of this error code, here:

• Please try to power cycle the camera (error code: -90)
• Device is offline (error code 90). Please check your internet connection or power cycle the camera.

Why this error occurs?

There are many reasons that can cause Wyze error code 90, here are some common reasons:

• A weak Internet connection
• A power outage
• Firmware issue
• Hardware issue with your camera

Note: Make sure you’re using the same WiFi settings which Wyze recommends for its products (more on that later). Secondly, power cycle your camera and make sure the internet signals are strong.

How can I fix this error?

Fortunately, there are many solutions available for this error because this is a fairly widespread issue with Wyze cameras. We have a list of confirmed working solutions down below so you can get your Wyze camera up & running in no time.

1. Check your Internet Connection

Wyze cams require a stable and strong internet connection to connect with the servers. If your signals are weak or they break down from time to time, then this won’t be possible.

Therefore, make sure you have good WiFi and no object is blocking the signals. It helps the signals to reach quickly when there are fewer interfering devices between the router and the cams.

It is also advised to keep your router firmware up-to-date for better performance.

2. Power cycle the Camera

Power cycling refers to completely disconnecting your cam from the power source for a few seconds and then connecting it again. This helps refresh the device and overcome Wyze connectivity issues like Error code 90.

Not only that, but camera crashing, freezing, and other performance issues are also countered. Furthermore, if your home has power outages, power cycling the camera will help it reset and function properly again.

Here’s how to do that:

1. Remove the power cord from the socket board or the USB cable from the camera.
2. Wait for 10-15 seconds for the camera to discharge.
3. Plug the power cord or the USB cable back in.
4. Wait until the camera reboots.
5. Open the Wyze app on your Android or iOS device and check whether the camera is recording the footage now.

3. Pair Wyze Camera with the Application Again

Before moving on to the more technical fixes, try to remove your camera from the Wyze app and pair it again. It’s a simple process which can be done as follows:

1. Open the Wyze app.
2. Tap on the Pencil icon on the home screen.
3. Tap Edit Devices.
4. To delete a camera, tap on the red icon next to it.
5. Once you remove all the cameras with the error, tap Done.
6. Now re-add all the removed cameras.

4. Reboot your Router

If power cycling the cams doesn’t work, then try rebooting your router. Since the ‘Device is offline’ error is mainly related to the internet, it is highly likely that the problem can be with your router and not the camera itself.

Reboot your router with the steps below:

1. Unplug the router’s power cable.
2. Wait for 15-30 seconds.
3. Plug in the power cable.
4. Wait for 15-30 seconds again.
5. Turn on the switch.
6. Wait for the WiFi lights to get stable.
7. Now connect your cam to WiFi and see if it records properly.

5. Use the Correct WiFi Security, Mode, and Band

Wyze cams run on certain WiFi settings. You must ensure that the WiFi mode is 802.11 b/g/n, the band is 2.4 GHz, and the security mode is WPA/WPA2 or just WPA2.

Here’s how to do that:

1. Write your router’s IP address in any browser.
2. Enter the username and password.
3. Go to the Security settings under Wireless.
4. Select the Network Authentication as WPA2 or WPA/WPA2.

5. Now click on Wireless again and go to Advanced.
6. Change the band to 2.4 GHz if it was on 5 GHz.

7. Afterward, change the WiFi mode to 802.11 b/g/n, if it wasn’t already.
8. If 802.11 isn’t available, then select the “Up to 54 Mbps” option which is the same as the b/g/n mode.
9. Reboot your router and connect it to your camera now.

6. Change the WiFi Channel

The 2.4 GHz band has 11 channels and only 1, 6, and 11 don’t overlap. This means that they are less crowded and their connection speed is faster.

It is possible that the default channel selection wouldn’t be from one of these three and that could be the reason why Wyze cams are showing the Error code 90.

The following are the steps to manually change the WiFi channel:

1. Go to your router’s dashboard.
2. Click on Wireless Settings > Advanced.
3. Turn off the Auto-connect setting, if there’s any.
4. Click channels and select 1, 6, or 11.

5. If either one of them was already selected, select one of the other two.
6. Save the settings.
7. Reboot your router and connect your cam again.

7. Assign Static IP Addresses to your Cameras

Some devices require a static IP address to work properly as it helps avoid network conflict. Static IP addresses do not change, so designating dedicated IPs to Wyze cams will help them function better.

Before doing this, you need to know the Subnet Mask of your network adapter in the following way:

For Windows:

1. Open Start Menu.
2. Type cmd.
3. Open the command prompt and execute the command below:

   ipconfig/all

4. Note the Subnet Mask of your network adapter.

For Mac:

1. Go to System Preferences.
2. Click Network.
3. The settings will be here for Ethernet users.
4. If you use WiFi, then go to Advanced.
5. Click on the TCP/IP tab and note the subnet mask.

The second step is to note the IP address of your Wyze cam.

1. Open the Wyze app.
2. Tap on the cam live stream.

3. Tap on the gear icon.

4. Select Device Info.

5. Note the camera’s IP address.

Now follow the steps for assigning a static IP to Wyze Cam on all operating systems.

On Windows

1. Type ncpa.cpl in the Windows search bar.
2. Hit Enter.
3. Locate the network adapter that is connected to your camera and right-click on it.
4. Select Properties.

5. Select the Internet Protocol Version 4 (TCP/IPv4) box and double-click on it.

6. Select Use the following IP address option.
7. Enter the IP address of your camera.
8. Enter the subnet mask of your network adapter.

9. Select OK.
10. Click OK again on the next window.

On Mac

1. Open About Mac.
2. Select System Preferences.
3. Click Advanced > TCP/IP.
4. Click on Configure IPV4 > Manually.
5. Open System Preferences.
6. Select Network.
7. Again, click Advanced > TCP/IP.
8. Select WiFi.
9. Insert the IP address of your cam in the IPv4 address field.
10. Select Apply.

For Android

1. Open Settings.
2. Go to WiFi.
3. Tap on your WiFi network to access its settings.
4. Select Static in the IP Settings.

5. Enter the cam’s IP address.
6. Save the settings.

For iOS

1. Go to Settings > WiFi.
2. Select your network.
3. Tap on Configure IP > Manual in IPv4.
4. Enter the cam’s IP address here.
5. Save the settings.

8. Get a New Micro SD Card

Another possibility is that your microSD card can be corrupted or the camera is simply not compatible with that particular version. So, try removing the SD card and setting up your camera again. Afterward, check if the cam starts to record the footage.

If it does, then it means your SD card was damaged. The best solution would be to get a new SD card and insert it into your cam.

9. Change the Recording Quality

If your camera records in HD quality, then reduce it to SD for a moment to check whether this eliminates the error. The issue can be with your bandwidth which is for some reason being unable to transmit data faster. And, this disallows the support for HD recording.

Simply click on the quality settings located on the top left and select SD or 360P instead of HD. The camera should run fine now.

10. Factory Reset the Camera

A factory reset takes back the camera to its default settings and previous functioning states. This is one of the basic methods suggested by Wyze to counter issues like Error code 90.

The steps vary for different cam models, which I’ll list below.

For Wyze Cam v1/v2/v3 and Pan v1/v2

1. Remove the microSD card if there is any.
2. Keep the cam plugged in before pressing and holding the setup button (located at the cam’s bottom) for 10 seconds.
3. Hold it for 20 seconds only if you have Cam V1.
4. The reinitiation process can take 30 seconds to 5 minutes.
5. The LED status light will turn to blinking yellow from solid yellow.
6. For Cam V3 only, it will turn into flashing red from solid red.
7. Now, you can set up the device again.

For Wyze Video Doorbell and Doorbell Pro

1. Keep the cam powered on.
2. Press the Reset button on the cam’s back.
3. Wait for the camera to reset and start again.
4. Once done, set it up again.