Troubleshoot YouTube Error “Something Went Wrong” on Android, PC, iOS and More

YouTube may keep notifying something went wrong due to misconfiguration or corrupt settings of the YouTube app or browser. Moreover, misconfiguration of different device settings (like Network Settings, etc.) might also cause the issue at hand.

The issue arises when the user tries to use the YouTube app or access the YouTube website through a browser either when using YouTube or uploading/editing a video in YouTube studio but encounters the something went wrong message. The issue has plagued nearly all types of devices (like mobile, TV, consoles, Windows, Mac, etc.

YouTube Something Went Wrong

You can fix ‘oops something went wrong’ by trying the solutions below but before that, make sure YouTube or your device services (like Xbox) are not down. Moreover, if you are encountering the issue while uploading a video to YouTube, check if changing the game title under category solves the YouTube issue. Furthermore, check if power cycling your system solves the issue.

Use the Alternate YouTube URL

Before diving into more technical solutions, check if logging out of YouTube, opening the following URLs one by one (using a browser, either PC or mobile/TV), and logging into YouTube solves the issue for you:

https://www.studio.youtube.com

https://www.youtube.com/signin?action_handle_signin=true&skip_identity_prompt=False&next=/channel_switcher

https://myaccount.google.com/brandaccounts

Edit the Related Settings of Your Device

You may encounter the something went wrong message while using YouTube if the different device-related settings (like Developer Mode, network settings, etc.) are not properly configured or corrupt. You can try the undermentioned solutions to solve the YouTube issue.

Reset Network Settings of Your Device

  1. Launch Settings of your iPhone and tap on General.
    Open General Settings of iPhone
  2. Then open Reset and tap on Reset Network Settings.
    Open Reset in General Settings of Your iPhone
  3. Now tap on Reset Network Settings to confirm the reset and afterward, check if YouTube is working fine.
    Tap on Reset Network Settings in iPhone

Renew Lease of the Wi-Fi Network

  1. Open Settings of your iPhone and select Wi-Fi.
    Open Wi-Fi in the iPhone Settings
  2. Now tap on the “i” icon (in front of your network name) and tap on Renew Lease.
    Tap on the i Icon of the Wi-Fi Icon in iPhone Settings
  3. Then confirm to Renew Lease and afterward, check if the YouTube issue is resolved.
    Renew Lease of the Wi-Fi Network

Enable Don’t Keep Activities in the Developer Mode of Your Android Device

  1. Launch Settings of your android device and navigate to About Phone.
    Tap on About Phone in Settings
  2. Now tap 7 times on the build number and you will see a notification that you are a developer now.
    Tap Seven Times on Build Number
  3. Then hit the back button and open Developer Options.
    Open Developer Options
  4. Now enable the option of Don’t Keep Activates (under Apps) by toggling its switch to the on position and afterward, check if the YouTube app is clear of the something went wrong error.
    Enable Don’t Keep Activities and Developer Options.jpg

Revoke Access of Your Device for the YouTube App

  1. Launch a web browser (either PC or phone) and navigate to the following URL:
    https://myaccount.google.com/permissions
  2. Now revoke access of your device (e.g., Xbox Live) for the YouTube app and then check if you can sign-into the YouTube by using the following:
    https://www.youtube.com/activate

For the Users of the Mobile/TV/Console YouTube App

Your YouTube app might keep saying something went wrong tap to retry because of many things like corrupt YouTube app cache/data, or corrupt installation of YouTube application. You can try the undermentioned solutions to solve the YouTube issue.

Use the Phone’s Browser

  1. Open a browser on your phone (e.g., Chrome) and navigate to the YouTube website.
  2. Now open a video and if asked to open the video in an app, select YouTube and tap Always. Then check if something went wrong issue is resolved.
    Always Open the Video With YouTube

Clear the Cache and Data of the YouTube App

  1. Launch Settings of your device and open Apps or Application Manager.
    Open Apps in the Android Phone’s Settings
  2. Now open YouTube and tap on Force Stop.
    Force Stop the YouTube Application and Open Its Storage Settings
  3. Then confirm to Force Stop the YouTube app and open Storage.
  4. Now tap on Clear Cache and then check if the YouTube app is clear of something went wrong.
  5. If the issue persists, force stop and clear the cache of the YouTube app by following steps 1 to 4, and afterward, tap on Clear Data (in the Storage settings of YouTube).
    Clear Cache and Data of the YouTube Application
  6. Then confirm to delete the YouTube app data and switch off your device.
  7. Now, wait for 1 minute and power on the device to check if YouTube is clear of something went wrong message.

Reinstall the YouTube App

  1. Launch the Settings of your device and open its Apps or Application Manager.
  2. Now open YouTube and tap on Force Stop.
  3. Then confirm to Force Stop the YouTube app and tap on Uninstall.
    Uninstall YouTube
  4. Now confirm to Uninstall the YouTube app and once uninstalled, power off your device.
  5. Then wait for 1 minute and afterward, power on your device to check if YouTube is working fine.

In the case of a console (like Xbox) or a TV (like Apple TV), when signing into YouTube after reinstallation, choose Sign in With Activation Code on Browser or Using My Phone (the activation code from your device). Also, check your mobile phone (linked to the same Google account as YouTube) for any notification asking for linking the accounts, if so, allow it to check if that solves the problem. If Using My Phone option is not shown, then use Other Options, select Sign in On Phone or Computer, and open YouTube.com/activate to check if that solves the issue.

Clear the YouTube History

Be warned, by following the under-mentioned instructions, you will delete your YouTube watch and search history of your account on all the devices.

  1. Launch the YouTube app and open its Settings.
    Open Settings of YouTube
  2. Now open History and Privacy and tap on Clear Watch History.
  3. Then confirm to clear the watch history and tap on Clear Search History.
    Clear Watch and Search History of YouTube
  4. Now confirm to clear the search history of YouTube and reboot your device.
  5. Upon reboot, check if YouTube somethings went wrong is solved.

For the Users Having Issues With a Browser

There can be many browser-related settings like adblocker extensions (on a PC) that can cause YouTube to show somethings went wrong. You can try the following solutions to check if the issue was related to the browser. But before proceeding, check if you can open YouTube in another browser without any issue.

Update the Browser to the Latest Built

  1. Launch Chrome and open its menu.
    Open the Chrome Settings
  2. Now select Settings and in the left pane, navigate to the About Chrome tab.
  3. Then make sure Chrome is updated to the latest release and relaunch Chrome to check if the YouTube issue is resolved.
    Update Chrome

Allow All Cookies on the Browser

  1. Launch the Chrome browser and open its menu (by clicking the menu button near the top left).
  2. Now select Settings and steer to the Privacy and Security tab.
  3. Now open Cookies and Other Site Data and make sure Google and YouTube are not shown in the blocked cookies section.
    Open Cookies and Other Site Data
  4. Then enable Allow All Cookies and relaunch Chrome to check if the YouTube is clear of something went wrong.
    Enable Allow Cookies in Chrome Settings

Disable Hardware Acceleration of the Browser

  1. Launch the Chrome browser and open its menu.
  2. Now select Settings and expand Advanced (in the left pane).
  3. Then select System and in the right pane, toggle off the switch of Use Hardware Acceleration When Available to Disable it.
    Disable Hardware Acceleration of Chrome
  4. Now relaunch Chrome and check if YouTube is working fine in it.

Use the Incognito or InPrivate Mode of the Browser

  1. Launch your browser in the Incognito or InPrivate mode and check if YouTube is working fine (log in using the credentials of the problematic account) but before that make sure no extension is allowed to operate in the Incognito or InPrivate mode.
  2. If YouTube is working fine in the Incognito mode, then the issue could be browser-related, otherwise, the issue could be a result of the OS related (like hindrance from the antivirus of your system.

Disable Browser Extensions

If YouTube is working fine in Incognito or InPrivate mode, then most probably a browser extension is causing the issue. Adblock and NoScript extensions are reported by users to create the YouTube issue.

  1. Launch the Chrome browser and open its Extensions menu by clicking the Extensions icon.
  2. Now disable the Adblock extension and check if the YouTube issue is resolved.
    Disable AdBlock in the Extensions Menu
  3. If the issue persists, then disable all the browser extensions and check if the issue is resolved.
  4. If so, then enable the extension one by one to check which one is causing the issue. Once found, disable or uninstall the problematic extension to solve the issue.

Delete the Browser’s Cache and Data

  1. Launch the Chrome browser and click on its menu button (near the top right of the screen).
  2. Now hover over More Tools and select Clear Browsing Data.
    Open Clear Browsing Data in the Chrome Menu
  3. Then click on Sign Out (if you do not want to delete the history from your Google account) and select the Time Range of All Time.
  4. Now select all the categories and click on the Clear Data button.
    Clear the Browsing Data of Chrome
  5. Once the data is deleted, relaunch the browser and check if the YouTube issue is resolved.

Reset the Browser to the Defaults

  1. Launch the Chrome browser and open its menu.
  2. Then expand Advanced (in the left pane) and select System.
  3. Now, in the right pane, click on Restore Settings to Their Original Defaults and then click on Reset Settings.
    Reset Chrome Settings to Defaults
  4. Then relaunch Chrome and check if YouTube is working fine in Chrome.

Reinstall the Chrome Browser

  1. Firstly, make sure to backup the essential info/data of your browser and right-click on Windows.
  2. Now, open Apps & Features and expand Chrome (or the problematic browser).
  3. Then click on Uninstall and follow the prompts on your screen to uninstall Chrome.
    Uninstall Google Chrome
  4. Now reboot your PC and upon reboot, launch the Run command box by pressing Windows+R keys.
  5. Then execute the following in the Run box:
    %localappdata%\Google\Chrome
    Open the Chrome App Data Folder
  6. Now delete the User Data folder (ignore any files/folders that cannot be deleted) and then reinstall Chrome to check if something went wrong issue is resolved.
    Delete the User Data Folder of Chrome

Disable or Uninstall Antivirus of Your System

YouTube might show something went wrong if the antivirus of your system (Kaspersky is reported to cause the issue at hand) is hindering the operation of YouTube and disabling or uninstalling the antivirus may solve the YouTube problem.

Warning:

Proceed at your own risk and with extreme care as uninstalling or disabling the antivirus of your system may expose your data/system to threats like viruses, trojans, etc.

  1. Right-click on the Kaspersky icon in the system’s tray (you may have to check in the hidden icons) and click on Pause Protection.
    Pause Protection of Kaspersky
  2. Then confirm to pause the protection and check if YouTube is working fine. If so, then you may have to uninstall the antivirus and use another antivirus

If the issue persists, then you may have to reset the device (Xbox, etc.) to the factory defaults to solve the YouTube issue.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Troubleshoot YouTube Error “Something Went Wrong” on Android, PC, iOS and More

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