Your prints may come out small as a result of a bug in the Mail app or misconfiguration of the printer options. The user encounters the issue when he tries to print an email by using the Windows 10 Mail app but the print is shrunk to one corner of the page although the print preview looks perfectly normal.
Moreover, the prints from other applications (even email attachments) are regular prints (not shrunk to a corner). Also, the issue is not limited to a particular model or manufacturer and is mainly reported after a Windows or a Mail app update. For some users, they encountered the issue with the Calendar app as well.
Before moving on with the solutions, relaunch the Mail app to check if the issue was a temporary glitch. If not, then reboot your PC/printer and check if the glitch is cleared. Moreover, make sure the paper size and other options in the print setup are properly configured. Last but not least, make sure the Windows and Windows Store apps are updated to the latest build.
Solution 1: Print the Emails Through Another Program
The issue at hand of the Mail app could be a result of a temporary glitch. The glitch can be cleared by printing the email through another program (like Outlook or Edge) and then printing through the Mail app may solve the problem.
- Launch the Edge browser and open your email provider website.
- Then log in using your credential and then print one of the problematic emails.
- Now check if it is printing fine. If so, then check if the Mail app is printing fine.
You can also set up Outlook to be used with your email account and then print the problematic email through Outlook. If it works fine, then check if the Mail app can print normally.
Solution 2: Set the Printer as the Default Printer
Many applications prefer to print to the default printer. Moreover, if Let Windows Manage My Default Printer is enabled, it may also cause the error under discussion. In this case, setting a printer as a default printer may solve the problem.
- Press the Windows key and open Settings.
- Now open Devices and then, in the left pane of the window, select Printers & Scanners.
- Then disable Let Windows Manage My Default Printer by unchecking its checkbox.
- Now expand the problematic printer and click on the Manage button.
- Then click on the Set as Default button and check if the Mail app is printing fine.
- If not, then reboot your PC and check if the Mail app issue is resolved.
Solution 3: Run the Printer and Windows Store Apps Troubleshooters
Microsoft has bundled Windows with troubleshooters to facilitate its users in helping troubleshoot the common system issues. In this scenario, running the built-in troubleshooters of Windows Store Apps and Printer may solve the problem.
- Hit the Windows key and open Settings.
- Then open Update & Security and select Troubleshoot (in the left half of the window).
- Now open Additional Troubleshooters (in the right half of the window) and then expand Windows Store Apps (scroll down till the end).
- Then click on Run the Troubleshooter and follow the instructions on the screen to complete the troubleshooter process (skip the option of resetting specific apps).
- Now reboot your PC and check if the Mail app is printing fine.
- If not, repeat steps 1 to 3 to open the Additional Troubleshooters window and then expand the Printer option (under Get Up and Running).
- Now click on Run the Troubleshooter and let it complete its process (it may take some time).
- Then reboot your PC and check if the Mail app is working fine.
Solution 4: Uninstall the Buggy Update
Microsoft has a history of releasing buggy updates and you may also have been hit by one. In this case, removing the buggy update may solve the problem.
- Hit the Windows key and open Settings. Then open Update & Security and click on View Update History.
- Now click on Uninstall Updates and then select the buggy update.
- Then click on Uninstall to complete the removal of the update.
If you started to have the issue after a feature update, then you may have to revert to the previous feature update.
- Hit the Windows key and open Settings. Then open Update & Security and select Recovery (in the left half of the window).
- Now click on the Get Started button (under Go Back to the Previous Version of Windows 10) and follow the prompts to complete the process.
- Then check if the Mail app issue is resolved.
You can also check if scaling up by 2.25X (225%) just before printing the email solves the issue. You may print the email to the PDF and then print the PDF file while zooming in at 220% or copy/paste the email contents to MS Word and print through it. If that does not meet your requirements, then you can use Snip and Sketch (or PrntScrn) to print the screenshot of the email.
Keep in mind that you can print email through the email provider’s website by using a web browser. If that does not satisfy your requirements, then you may save the email using the Mail app and change its extension from EML to MHT. Then double-click the file to open it (which will be opened in Internet Explorer) and print it through the browser.
If you want more control while printing the email, then you can try to print through another OS device (Android, iOS, Linux, etc.). If that does not meet your requirements, then try to use another email client.