How to Fix Black Screen Issue on Smart TV (Samsung)?

The black screen issue on Smart TV issue may be caused by various factors, including connectivity problems with cables or other inputs. While this isn’t the dreaded “black screen of death,” many of these problems can be addressed and resolved at home. Some cases, however, might indicate a more serious problem, requiring professional assistance.

Before you consider getting rid of the TV, buying a new one, or forking out money for repairs, there are several potential fixes you can attempt on your own.

What Causes the Black Screen Issue on Your Samsung Smart TV?

After receiving multiple reports from users, we looked into the issue and compiled a set of solutions that resolved the problems for most people. We also investigated the common reasons why Samsung Smart TVs display a black screen and have listed them below.

  • Cable connection problem: The black screen issue on your Samsung Smart TV could result from problems with cable connections. Loose connections, damaged cables, or inactive power sources could be the reason.
  • Source issue: Likewise, the problem might come from external sources such as DVD players or cable boxes. To test whether the source is the issue, press the Menu button on your remote. If the menu appears on your TV, the external sources are likely at fault.
  • Input setting problem: A black screen issue may also be due to incorrect input settings. Make sure your TV is set to the proper input to prevent this issue.
  • Firmware update issue: Out-of-date firmware can lead to a black display. Updating the firmware is a potential solution.
  • Sleep timer/power saver mode: If your TV goes black out of the blue, it could be because a sleep timer or energy-saving mode has been activated. Deactivating these settings might resolve the issue.
  • Hardware failure: In some instances, a black screen may be indicative of a hardware malfunction, which could include a faulty circuit board, panel, or LED. This scenario would require professional servicing.

With a basic understanding of these issues, let’s explore the solutions. Please follow the steps in the order presented to prevent any conflicts.

1. Ensure Proper Cable Connection

First, verify that there is a proper cable connection between the external devices and your TV. Disconnect and then securely reconnect all cables to ensure there are no loose connections. Also, test the power cable and the power supply to ensure they are functioning correctly.

If the problem persists after verifying connections, inspect the cables for damage. Replace any damaged cables and see if the issue is resolved. Additionally, you could try moving the HDMI cable to another port to test for functionality. If the problem remains, move on to the next solution.

2. Double-Check the Sources

To see if the source is the problem, press the Menu button on your remote control. If the menu shows up, your TV is in working order, indicating the connected sources are problematic. The sources in question could be your SAT Box, Cable Box, DVD Player, Amazon Fire Stick, Roku, and others.

Examine these sources to confirm they are working properly. Power off the sources and then turn them back on to resolve any temporary issues. If this doesn’t work, try connecting the suspected source to a different TV or a different source to your TV. This will help determine if the source is indeed the issue.

3. Set the TV Input Correctly

A black screen could result from an incorrect TV input setting. Use the Source button on your remote to navigate through the input selections and confirm that they are set properly.

Source button on your remote
The Source button on your remote

Make sure the TV input corresponds with the correct device. You may also cycle through all inputs to verify that each device is connected to the appropriate input, which could solve the problem.

4. Turn Off the Power Saver/Sleep Timer

Power saver/Sleep timer can cause the screen to go black if activated. By switching off these settings, you basically eliminate the possibility that these power-saving measures are the reason behind the issue. This simple check could easily bring your display back to life, as it makes sure that the TV stays on during your viewing period.

  1. Press the menu button on your remote.
  2. Select System, then Time.
  3. Choose Sleep Timer and set it to Off.
Turning off the sleep timer
Disabling the sleep timer
  1. Press the menu button on your remote.
  2. Navigate to Settings and select Energy Saving Mode.
  3. Set the mode to Off.
Turning off energy-saving mode
Deactivating energy-saving mode

5. Update the Firmware of Your TV

The firmware is basically the operating system of your TV, and an update can bring improvements, bug fixes, and patches for known issues, including the infamous black screen. When you update the firmware, you’re equipping your TV with the latest software enhancements developed by Samsung, which can resolve underlying problems that might be contributing to the screen staying dark despite the TV being powered on.

  1. Press the menu button on your remote.
  2. Select Settings, then Support, and choose Software Update.
  3. Click Update Now.

Your TV will initiate the update process, automatically downloading and installing any new updates. After the update finishes, your TV will restart, potentially resolving the black screen issue.

6. Reset Your TV

A reset will revert the settings to their original defaults, delete all data, and remove any software bugs or glitches. By doing so, you’re erasing any temporary configurations that might be causing the screen to display incorrectly.

This reset restores your Samsung Smart TV’s settings to their factory defaults, potentially resolving software glitches that could be responsible for the black screen issue without requiring complex troubleshooting. It’s a straightforward and often effective way to get things back to normal.

  1. Press the Menu button on your remote control.
  2. Go to Settings, then Support.
  3. Select Self Diagnosis and then Reset.
  4. Input your PIN when prompted (the default is 0000).
  5. Once the reset is complete, follow the on-screen instructions to reconfigure your TV.

7. Seek Professional/Technical Help

In case none of the mentioned solutions work, it may be time to consider professional repair services. If your TV is still under warranty, you can seek warranty service. Otherwise, find a qualified technician to diagnose and repair your TV. Unless you are fully confident in your repair skills, do not attempt to fix the TV on your own. Professional technicians have the expertise to identify and replace faulty components, effectively addressing the black screen problem.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.