How to Fix “Ea.Com/Unable-to-Connect” Error in EA Games?

Experiencing connection issues while trying to play your favorite EA games can be frustrating. The dreaded “Unable to Connect” error can disrupt your gaming experience. In this guide, we’ll explore the various reasons behind this issue and provide step-by-step solutions to help you get back in the game.

‘Unable to Connect’ Error Message in Apex Legends

What Does the Error Message ‘Unable to Connect’ in EA Games Mean?

The “Unable to Connect” error occurs when there’s a breakdown in communication between your device (PC, console, etc.) and Electronic Arts’ (EA) servers. This issue is critical for EA games that rely on online features. Let’s break down why this might happen:

  • Server Issues on EA’s End: Sometimes, EA servers experience outages due to maintenance or technical problems. These outages affect all players trying to connect.
  • Problems with Your Internet: Issues with your router, modem, or overall internet connection can disrupt the link to EA’s servers.
  • Software Conflicts: Outdated game versions, firewall settings, or other software on your device might interfere with the connection.

READ MORE: How to Fix “Error: Unable to Connect to EA Servers” in Battlefield 2042? ➜

Potential Fixes for ‘Unable to Connect’ Error Message in EA Games

1. Check Server Status

  1. Visit the EA Help website to check the server status for your game.
Visit the EA Help website and navigate to the game in which you’re encountering the error. Then look for the troubleshooting article related to the ‘unable to connect’ error message.
  1. Follow @EAHelp or official game-specific accounts on Twitter/X for real-time updates on server status.
Follow EA Help on official channels for the latest updates

2. Verify Your Accounts

  • Gaming Platform Account: Ensure you have the necessary subscriptions (e.g., PlayStation Plus, Xbox Game Pass) for online features.
Ensure that the platform-specific subscription service is active if it’s required for online multiplayer games.
  • EA Account: Visit EA’s website to verify that your account is active and in good standing. You can also try logging out of EA on any other devices where you might be logged in.

3. Restart Devices and Refresh the Internet

  1. Perform a full reset by first power cycling your gaming device, which involves completely shutting it down. Then, reboot your router or modem. This process helps refresh connections and settings, potentially resolving any issues with your gaming setup that may be causing this error.
  2. To ensure internet stability, begin by testing your internet speed through trustworthy websites. If the speed appears significantly lower than anticipated, there are several steps to consider. Firstly, try relocating your device closer to the router to strengthen the signal.
Make sure you have a stable internet connection.
  1. Alternatively, utilizing a wired connection can enhance stability over wireless ones. Additionally, disconnecting other devices sharing the same connection may alleviate congestion and improve performance. These measures aim to optimize your internet connection for smoother online experiences.

READ MORE: What is Jitter? Decoding The Key to Faster Internet Speeds ➜

4. Account Status

In cases of account bans or suspensions, it’s crucial to address the issue promptly. Start by checking your EA Account settings to see if any suspension or ban has been imposed. If you’re uncertain about your account status, it’s advisable to verify your ban status through the appropriate channels.

Once you’ve confirmed any account issues, take the necessary steps to resolve them accordingly. Giving prompt attention to these matters ensures the smooth continuation of your gaming experience without interruptions.

You’ll receive such emails or messages from EA’s official channels if your EA account has been banned or disabled. Make sure there are no restrictions on your EA account.

5. Change DNS Settings

The Domain Name System (DNS) serves as a crucial component in internet connectivity, facilitating the translation of human-readable addresses (such as into computer-readable numeric IP addresses. If you encounter issues with unreliable DNS performance, it may be beneficial to switch to an alternative option.

Both Google DNS and Open DNS are viable free alternatives worth considering. Here’s a quick guide on how to change your DNS settings on a PC.

  1. To change your DNS, go to Control Panel > Network and Internet > Network and Sharing Center > Change adapter settings.

    Click Change Adapter Settings
  2. Right-click on your active network connection and select Properties.
    Open Properties of your current Active Network Connection
  3. Select Internet Protocol Version 4 (TCP/IPv4) and Click Properties.
    Select IPv4 and then Click Properties
  4. Choose ‘Use the following DNS server addresses’ and enter a public DNS like Google’s ( and
    Change your DNS Configuration
  5. Click OK to save changes and restart your computer.

However, it’s important to note that while these options are available, their usage should be approached with caution and awareness of potential risks.

READ MORE: What is OpenDNS (vs Google DNS) & How to Use It in 2024 ➜

Platform-Specific Troubleshooting

Now let’s look at how you can fix this issue on different platforms in a different way.

1. PlayStation:

  1. Check @AskPlayStation for PlayStation Network updates.
Follow AskPlayStation on Twitter/X
  1. Confirm your EA Play for PlayStation Plus membership is active.
  2. Restart your PlayStation in Safe Mode to clear the cache.

2. Xbox:

  1. Visit @XboxSupport for Xbox service updates.
  2. Ensure your Xbox Game Pass (Core) is active.
  3. Clear your Xbox cache by restarting it.

3. PC:

  • Check @EAHelp for game server status.
  • Verify your active EA Play for PC membership.
  • If you bought the game through Steam, refer to Steam Support for additional connection help.

Nintendo Switch:

  • Confirm your Nintendo Switch Online membership is active.
  • Restart your Nintendo Switch.
  • Clear your cache.

READ MORE: How To Play PC Games on your Android Phone – Comprehensive Guide ➜


By following this troubleshooting guide, you’ll be better equipped to resolve the “Unable to Connect” issue in EA games. Remember to check server status, verify accounts, address internet stability, and explore platform-specific solutions. If problems persist, consider reaching out to EA Support for further assistance.

Thank you for reading this guide. If you have any further questions, please feel free to leave them in the comments below.


Why can’t I connect to EA servers?

If you’re unable to connect to EA servers, there could be several reasons. Start by checking the server status for the specific game you’re trying to play. You can find this information on the EA Help website. Additionally, ensure that your EA Account isn’t suspended or banned.

How do I check the server status for an EA game?

Visit the official EA Help website and navigate to the Games menu. Find the game that’s giving you the connection error, and click on it. Look for the “Server Status” link on the right side of the screen.

What if my game was released a long time ago? Can I still play online?

Some older games may have their online servers shut down due to various reasons (e.g., shifting priorities or newer game versions). To check if your game’s server is still available, visit and search for your game.

What’s the impact of Login Verification on FUT Web and Companion Apps?

Turn on Login Verification to access FUT Web and Companion Apps securely and protect your information.

Can I play online if my EA Account is suspended or banned?

No, if your EA Account is suspended or banned, you won’t be able to play online. You can check your ban status in your EA Account settings.

Why is my connection weaker when I’m farther from the router?

The further away you are from your router, the more likely it is that your connection won’t be as strong. Walls, large objects, and other electronics (like microwaves) can interfere with the signal transmitted by the router.


Abdullah Amin

Abdullah is passionate about staying up-to-date on the latest trends and developments in the gaming industry. With a strong background in writing and research, he is able to provide in-depth analysis and informative articles for a wide range of gaming audiences.