Peloton bikes stop turning on when there are problems with the power supply or the wires are not seated properly. We’ve also seen cases where some specific connections are not working and as a result, the entire bike stops working altogether.
It should also be noted that there are instances where the bike is completely bricked due to it sustaining substantial physical damage or because of a corrupt firmware update which is extremely rare.
Issues when assembling for the first time: This scenario is extremely common where due to incorrect assembly of the machine, it is not able to initialize and doesn’t power on.
Problems installing software: Another scenario that is common is ‘smart’ bikes not being able to turn on due to a bad software update or after a factory reset. If the software isn’t installed properly, you might even experience even with out-of-the-box equipment.
How to Fix Peloton not Turning on?
First, we will attempt to connect your Peloton bike to the power if it is already not connected. After performing troubleshooting steps for this, we will move on to connection issues and make sure all the connections are working.
1. Re-seat the Power Cable of the Peloton Product
If the power cable is not properly connected to the power source, the Peloton product will not power on. However, simply reseating the cable will solve the problem.
- Disconnect the power cable from the power source and the Peloton product.
- Reconnect the power cable and properly seat the cord on both ends. See if the issue is resolved.
- If not, leave the power cable unplugged for an extended time (such as overnight) and then plug it back. Check if the problem is solved.
2. Press and Hold the Power Button
If there is a static current on the Peloton product, it will prevent the main board from detecting the proper power signal from the power supply, causing the product to remain inactive. Here, pressing and holding the power button after disconnecting the power supply will get the job done.
- Unplug the power supply from the Pelton product.
- Press and hold the power button for 10 seconds. In case, the power switch is a toggle, toggle it to the on position, wait for 10 seconds, and toggle back the switch.
- Plug back the power supply and check if the product can be turned on.
- If not, press and hold the power button for 10 seconds while the product is connected to the power supply. See if it has powered on.
- If this does not work, press and hold the power button.
- While holding the power button, unplug and re-plug the power cable. Verify if the problem is solved.
3. Try Another Power Source
The Peloton product won’t turn on if the power source is failing to provide the required current to the product. To address this problem, try another power source.
- Disconnect the Peloton product from the current power source.
- Connect it to a different power source and see if that lets you turn on the product.
- If not, connect the product to the power source by using a surge protector and see if that solves the problem.
4. Ensure Proper Connections
If the connections of the Peloton product are loose, it can prevent the device from powering on properly as the current fails to reach the main board. Vibrations from running or cycling sessions can potentially loosen these connections over time. To resolve this issue, carefully inspect the connections and ensure they are securely seated.
As there are multiple products, you must ensure that the right cable is connected to the right port during the reseating process. Remember some of these locations may not be available on your product but an equivalent may exist.
Verify and Secure Tablet Connection
- Reseat the tablet connections and turn on the product.
- See if the issue is resolved.
Review Back or Bottom Connections
- Reseat the connections on the back or bottom of the product.
- Power on the product and check if it has turned on.
Reseat Magnetic Area Connections
- Remove the Sweat Guard (the plastic cover on the magnets).
- Reseat the USB cable into the port and see if the issue is resolved.
Check the Connection Near the Water Bottle Holder
- Locate the cable near the water bottle holder.
- Make sure it is properly seated in the port on both sides. Verify if the problem is solved.
Reconnect the Cable Behind the Flywheel (Bike Only)
- Get on the floor next to the cycle and look behind the flywheel.
- Locate the cable running from inside the frame to the power unit.
- Reset the cable on both ends and check if the bike has turned on.
Inspect the Connection Under the Red Knob (Bike Only)
- Locate the red knob on the rider’s right side of the cycle and find the power connection under it. The space will be shaped like a triangle.
- Reseat this connection and see if the Peloton product has turned on.
Reseat the Cable in the Frame
- Locate the cable in the frame and reseat it on both ends. The cable may be hidden and you may need to locate it.
- Press the power button and check if the product has powered on.
Reconnect All the Cables of the Product
- Starting from the power cable, reseat each cable and then the next cable in the connection. Go through each cable. If you have packing of the product available, you may find cable locations on it or visit the Peloton website.
- Make sure each cable is inserted into the relevant port and seated properly. Check if this solves the problem.
Connect Power Directly to the Screen
- Disconnect the power cable from the Peloton product and connect it directly to the screen.
- Check if the screen turns on. If it does, it indicates that either a connection is loose or there may be a problem with the mainboard/frame of the product.
- If the screen shows an error message, try searching for the specific error on the Internet to find information about the problem and potential solutions.
- In some cases, the screen may attempt to update its firmware. If this occurs, allow the update to complete and then check if the issue is resolved.
Try Alternate Cable
If you can pinpoint the specific cable causing the issue, replacing it with a compatible cable should resolve the problem. Keep the cable’s wattage in mind before trying.
- Identify the class and type of the cable e.g., pin to pin, pin to socket, etc.
- Replace the problematic cable and check if the Pelton product has turned on.
If you are unable to identify the problematic cable, you can try a process of elimination by replacing each cable individually with a known working cable, such as a USB-C cable (make sure it supports the required wattage) from your laptop. By systematically replacing the cables, you can determine if any particular cable is causing the issue and replace it accordingly. This method can help narrow down the source of the problem and potentially resolve the issue with the Peloton product not turning on.
5. Use Another Power Brick
You will not be able to turn on the Peloton product if its power brick is faulty and as a result, the brick fails to provide the required current to the product. In such a case, trying another power brick will solve the problem.
- Arrange another power brick and connect the product to that power brick. You can use a 30-watt USB-C iPhone charger, MacBook charger, etc.
- Press or toggle the power button, and hopefully, the product will turn on.
If the previous troubleshooting methods do not resolve the issue, it is advisable to contact Peloton Support for further assistance. If your Peloton product is still under warranty, you may be eligible for a replacement part or even a new one. The Support team may guide you through specific tests or diagnostics to help identify the problematic component or issue.