Fix: Shadowplay Not Recording

ShadowPlay is part of GeForce Experience 3.0, which enables you to instantly record gameplay at 60FPS for the the last 20 minutes. You can also broadcast a livestream Twitch or YouTube at varying resolutions. There have been cases where users have been unable to record any games using ShadowPlay, even when in fullscreen mode. For some users, the game doesn’t record when the hotkeys are activated.

This issue comes as a result of the Streamer Service not running properly, ShadowPlay’s inability to detect some games in fullscreen mode, and interference from some applications. In this article, we’ll see how best we can get all ShadowPlay to record any game flawlessly.

Method 1: Restarting the NVIDIA Streamer Service

As said earlier, if the ShadowPlay fails to record, you should check this service and make sure it’s running, or you can just restart it.

  1. Press the Windows + R keys on your keyboard to open the run prompt. Type services.msc and hit Enter to open the Services console.
  2. In the Services window, search for Nvida Streaming Service and double-click it. Set the Startup type to Automatic and then start the service if it’s been stopped. You can also right-click and select Restart to be extra sure the service runs properly.
  3. Try opening recording with ShadowPlay using the hotkeys to confirm if it works.

Method 2: Allow Desktop Capture

Often, GeForce cannot properly detect if a game is in fullscreen mode, and hence won’t record. Try allowing desktop capture so the screen get recorded regardless of the mode.

  1. Open ShadowPlay and click the Preferences
  2. Under the Overlay section, check the Allow Desktop Capture under the Desktop image.
  3. Open a game and activate the assigned hotkeys to start recording the desktop.

Method 3: Turn off Twitch

Twitch is a streaming service which allows GeForce users to stream to their friends and family. Try disabling Twitch, which can most likely interfere with ShadowPlay’s recording feature. You can try turning Twitch off temporarily to see if you can record.

  1. Open ShadowPlay and click the My Rig tab and then select ShadowPlay. This will bring up the settings.
  2. Make sure ShadowPlay is activated and then set the mode to Manual.
  3. Head over to the Account section (Log In) and then logout from Twitch.
  4. Open a game and try opening recording with ShadowPlay using the hotkeys to confirm if it works.

Method 4: Switch to Fullscreen Mode

Most games offer you the options to play in borderless mode or fullscreen mode. By default, games are recorded in fullscreen mode, so try switching to fullscreen mode from the game settings or pressing F11 for other applications like Chrome, VLC,etc.

You can also launch the game from the GeForce Experience application itself, which launches games in actual fullscreen.

Method 5: Update GeForce Experience

If you’re on the Beta version of GeForce Experience or an old version, you should update it using the following steps:

  1. Press Windows + R to open the command prompt, type appwiz.cpl and click OK.
  2. In the programs window, look for Nvidia GeForce Experience from the list of installed applications and double-click on it and then follow the uninstallation instructions. You can also choose to remove additional NVIDIA applications but remember to reinstall them from the website.
  3. Visit this website and download GeForce Experience from there.
  4. Open a game and try opening a recording with ShadowPlay using the hotkeys to confirm if it records.

Method 6: Enable Privacy Control

Some users noticed the privacy setting for sharing the desktop was toggled off after an update. This disables the hotkeys and in turn the recording. You need to toggle Privacy Control back on to allow desktop capture.

  1. Open ShadowPlay and click the Settings tab and then click General in the upper-right corner. This will bring up the settings.
  2. In the General section, you’ll find the Share option which you should turn ON.
  3. After doing this, you should be able to record games using the hotkeys.

Method 7: Using DDU to Reinstall the drivers properly

If none of the methods shown above helped you at all, it’s possible that there are some incorrect settings applied to your Graphics Driver. If that’s the case, you will have to uninstall the whole graphics using DDU then reinstall the driver. Follow these steps below:-

  1. Download the DDU from this link (here).
    Downloading the DDU
  2. Once download, you can use programs such as WinRAR or 7zip to extract the file.
  3. Once it’s extracted you can double-click on the DDU.exe file. This should open the Display Driver Uninstaller.
  4. Select your graphics card and click “Clean and restart”.
    Setting up the DDU
  5. Wait for the process to finish.
  6. Once your computer is restarted, head over to Nvidia’s official website then download the latest drivers.

Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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