The new folder option missing, or gone is a glitch with registry. What it basically does is that it hides the new folder option.
Hence, You are unable to create new folder because the option is missing. This is usually caused by an update from Windows or by a third party program messing up your registry settings.
In this guide; i will list down the steps to fix this registry settings with a small registry tweak which you can download below during the steps.
Fix Cannot Create New Folder On Windows
Please follow all the steps below as they including backing up the registry as well which can be restored in case you want to revert to previous registry settings.
Step 1: Download FolderFix by Clicking Here. The file will be downloaded automatically, make sure you know where it is going to be saved and then Click the Windows Start button on the bottom left.
Step 2: Type regedit and Hit Enter.
Step 3: Registry Editor will open. Click the File Menu and select Export. (Type name of the backed up registry file) and chose a location where you want it to be saved. Then, Click the File Menu again and select Import.
Step 4: Browse to the folder where you extracted the folderfix.zip and select folderfix.reg.
Step 5: Click Open. If asked to merge, then merge it.
Step 6: Confirm, and Restart your computer.
You should now be able to create the folders.
PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here