Xfinity WiFi Connected but no Internet Access? Try these fixes

Staying online has become a basic necessity at this point in this digital world. We heavily rely on our internet connection for our day-to-day tasks whether they are work-related or for the sake of entertainment. While using Xfinity WiFi connection, you might come across an issue where your WiFi is connected to your network, however, there is no internet connection. Being connected to your WiFi network does not mean that the internet is working which can be really frustrating at times. In this article, we will take you through the process of resolving the Xfinity WiFi connection but no internet access issue, so follow through.

Xfinity Modem

As it turns out, the reason why you are facing the problem in question here can vary. This is because there are different factors that can contribute to the issue and ultimately trigger the problem. One of the reasons can be your WiFi adapter which can sometimes bug out due to which you are not able to connect to the internet even though you are connected to your WiFi network. It would have been easier if the problem was only caused because of that, however, unfortunately, there are causes as well that can trigger the issue. In some scenarios, the internet keeps disconnecting and then ultimately leads to the mentioned issue. Therefore, before we show you how to resolve the said problem, let us first look into more detail why the problem is being caused in order to isolate the source of the issue. With that said, let us dive into it.

  • WiFi Adapter — The first reason that you may be experiencing the problem in question is due to your WiFi adapter. As it turns out, in some cases, the adapter can sometimes stop working properly which is why you are not able to connect to the internet even though you have a WiFi connection.
  • Third-Party Antivirus Software — As it turns out, another reason that you might be facing the said issue could be due to the presence of third-party antivirus softwares on your system. Antivirus softwares are known to cause several issues due to false positives while trying to keep your computer clean. In such a scenario, you will have to turn your antivirus off and then see if the issue persists.
  • Faulty Xfinity Modem — Finally, the modem that you have been provided by Xfinity can also cause the problem at times when it gets damaged. This is often the last resort and if you are not able to isolate the source of your issue, it most likely comes down to your faulty or damaged modem. In such a case, you will have to replace the modem to get the internet back up.

Now that we have gone through the possible causes of the problem in question, let us get started with the different solutions that you can implement to get rid of the problem and get your internet back up and running. So, without further ado, let us get started.

Restart WiFi Adapter

As it turns out, the first thing that you should do when you encounter the problem mentioned is to restart your WiFi adapter. What actually happens is that your WiFi adapter can stop working properly sometimes due to whatever reason and requires a simple restart. Therefore, you should first restart your WiFi adapter to make sure that it is not bugged out. This is rather easy to do, just follow the instructions given down below to do this:

  1. First of all, on your taskbar, right-click on the WiFi icon.
    WiFi Icon on Taskbar
  2. From the menu that appears, choose the Open Network and Internet settings option.
    Opening Network and Internet Settings
  3. On the Windows Settings window that appears, click the Change adapter options option.
    Network Settings
  4. This will bring up another window that lists your network adapters.
  5. Locate your WiFi adapter and then right-click on it.
  6. From the drop-down that appears, choose Disable. Give it a second to disable the adapter. Once it’s done, you will see that the adapter is greyed out.
    Disabling WiFi Adapter
  7. After that, right-click on it and choose Enable this time from the drop-down menu.
    Enabling WiFi Adapter
  8. Wait for it to start again. Connect to your WiFi again and see if the issue persists.

Disable Third-Party Antivirus

As we have mentioned above, one of the reasons why you might be facing this issue could be due to the third-party antivirus software that you have installed on your system. If you do not use a third-party antivirus, then you should skip this and move onto the next solution down below. Antivirus software are often good and handy as they keep your computer clean from malware. However, more often than not, they can also cause various issues on your system due to several false positives. This could very well be such a case due to which you are not able to connect to the internet. In such a scenario, you will have to disable your third-party antivirus software and then see if the problem still persists. In case the internet works after disabling your antivirus, we would recommend looking for a different alternative.

Disabling Third-Party Antivirus

Reset Network Settings

In some cases, the problem could also be related to the network settings of your Windows operating system. In such a scenario, you will simply have to reset your network settings to resolve the problem. Resetting network settings means you will lose your previous WiFi settings along with much more such as your bluetooth connections. Once you do this, you will have to reconnect to your WiFi network by providing the password. To do this, follow the instructions given down below:

  1. First of all, press the Windows key + I button to open up the Windows Settings app.
  2. Then, on the Settings app, click on the Network and Internet option.
    Windows Settings
  3. On the Status tab, scroll down and then click on the Network reset option.
    Network Settings
  4. There, click the Reset now button to reset your network settings.
    Resetting Network Settings
  5. As mentioned on the screen, your computer will restart once this is done so let it be.
  6. After your computer boots up, connect to the WiFi again by providing the password and then see if the problem persists.

Reset Xfinity Modem or Gateway

Apart from the network settings on your computer, sometimes the issue can also be isolated to your Xfinity modem settings. In addition to this, the cache stored on the modem can also cause some issues when it is corrupted. In such a scenario, you will have to reset the modem which will get rid of the cache and your settings. Do note that when you do this, you will need to set up everything again so make sure you have all the information required. To reset your modem, follow the instructions down below:

  1. First of all, on your Xfinity modem, locate the power cable.
  2. Keep all the other cables plugged in and unplug the power cable.
    Unplugging Xfinity Modem Power Cable
  3. Wait for a minute or so and then plug the power cable back in.
  4. Your Xfinity modem should reset at this point.
  5. Alternatively, you can use the Reset button at the back of the modem.
    Reset Button on Xfinity Modem
  6. To do that, you will need to press the Reset button using a pin or whatever for about 4-5 seconds.
  7. Once you have done that, the modem should reset.
  8. After it comes back on, go ahead and connect to your WiFi to see if the problem is still there.

Change your Modem

Finally, if none of the above solutions have worked out for you, it is very likely that the problem is with your Xfinity modem or gateway. This can happen sometimes due to a faulty modem. If this scenario is applicable, you have no other option but to simply replace your modem. Once you have replaced your modem or gateway, you should be able to get the internet running without any issues. To get a replacement, simply call Xfinity via their helpline and they should be able to help you get a new modem.


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.