Fix: Xbox Insider Hub Not Working on Windows 11/10 PC

Xbox Insider hub not working on Windows? It might be due to a bad cache of the Microsoft store or an anti-virus intervention. There are two different error codes, 0x800004005 & 0x80070005, to be the root cause of this error.

Xbox insider hub is not working

There are multiple reasons why this might be occurring; before jumping right into the solutions bit, we’ll thoroughly understand what might cause this error:

  • Bad Cache of Microsoft store- Microsoft store, like all downloading applications, stores cache; it might be due to a corrupt cache that you might face this error.
  • Antivirus & Firewalls- Antiviruses or firewalls sometimes interrupt windows processes. We can whitelist certain programs or disable the antivirus temporarily to resolve this issue.
  • Unstable internet connection- An unstable internet connection could also cause this issue.
  • Missing Services– Like any other application, Xbox Insider hub heavily relies on a few services packages that allow it to function smoothly if any of the required services are missing such as Xbox identity identifier, or Xbox Accessory manager the application might not function properly.
  • Blacklist from firewall- Another reason for us facing this issue might be due to Xbox Insider hub being blacklisted from the antivirus, this can be easily solved by simply whitelisting the application.
  • Outdated windows- An outdated or unstable windows version might be causing the program to not function properly. It can easily be dealt with by Updating our windows.

1. Delete Microsoft store cache

The cache is special temporary storage and is used in applications and games to introduce a faster transfer rate. The cache can go bad after a while if left idle. It is advised to delete cache memory once in a while. Follow these steps along to delete the Microsoft store’s cache. 

1.1 Reset the Microsoft Store app using Windows Setting

There are two ways to reset the Microsoft store; In this method, we’ll use windows settings to delete the Microsoft cache. Follow these steps :

  1. Press the Windows key, and in the search bar, type Settings, or press the Windows + I key simultaneously to open settings.
  2. Click on Apps.

    Resetting the Microsoft store cache
  3. Search for Microsoft store.
  4. Click on Microsoft store and click on Advanced options.
    Resetting the Microsoft store cache
  5. Scroll down and click on Reset.

    Resetting the Microsoft store cache
  6. Click on Reset again; open the Microsoft store once the processing is finished.

1.2 Use Wsreset

Wsreset is also a Microsoft-provided utility tool; its function is troubleshooting problems related to the Microsoft store. Follow these steps to reset the Microsoft store cache using the Wsreset.exe:

  1. Press the Windows key to open the start menu; In the search box, type Wsreset.exe.

    Resetting Microsoft store cache
  2. Double-click to open the wsreset.exe.
  3. Wait for a while on the blank loading screen; it will automatically close after a while.
    Resetting Microsoft store cache
  4. Once done, Continue to the Microsoft store and try using the Xbox insider hub.

If the problem persists, continue to the next step 

2. Temporarily Disable antivirus

Users have reported antivirus interference with their windows and Microsoft-provided products; a simple yet effective solution is to either temporarily disable your antivirus or uninstall it if you have any third-party antivirus. 

2.1 Disable Windows defender

Disabling Windows Defender reportedly solves the issue with the Xbox insider hub. Windows defender here is used as an example. The procedure will be different for other third-party antiviruses.  Follow these steps to disable windows defender: 

  1. Press the Windows key to open the start menu, and in the search box, type Windows Security.
    Disabling Windows Defender
  2. Click on the Virus and Threat Protection box in the image below.
    Disabling Windows Defender
  3. Click on Manage settings under the virus and threat protection settings.
    Disabling Windows Defender
  4. Toggle highlighted switches in the image below to off.
    Disabling Windows Defender

Once Windows Defender is disabled, try relaunching the Xbox insider hub. If the problem persists, continue to the next step.

2.2 Temporarily Uninstall Third-party antiviruses

If you have a third-party antivirus, It is best to uninstall or disable it for the time being to identify if the issue is because of intervention from our antivirus. You can always reinstall your antivirus once you are sure that it is not causing any errors on your system. Follow the below-given steps to uninstall antivirus on your windows computer:

  1. Right-click on the taskbar and click on Task Manager or alternatively press the Shift+Alt+Esc keys simultaneously to open the task manager
  2. Locate your antivirus and click on End task to completely shut off any background processing of the application.
    Uninstalling antivirus
  3. Press the Windows key to open the start menu and search for Add or remove programs.

    Uninstalling antivirus
  4. In the search box, search for your antivirus, i.e, Avira 
    Uninstalling antivirus
  5. Click on the Uninstall button; it’ll redirect you to the application.
  6. Continue with the straightforward uninstallation process

Once Uninstalled, Try launching the Xbox insider hub; if the error presumes, continue to the next steps.

Note: We have used Avira for demonstration purposes, you might have a different third-party antivirus installed on your computer.

3. Check the Date & time on your computer

Microsoft or Microsoft-provided services on the store usually save data linked with time & date. If you have recently cleared your CMOS or, for some other reason, the time set on your computer is inaccurate, it is advised to fix that. Follow these steps to set time on your computer correctly:

  1. Right-Click on the taskbar where time is present, as shown in the image below.
    Adjusting date and time 
  2. Click on Adjust Date/time.
  3. Toggle the Set time automatically switch to on.
  4. Similarly, toggle the Set time zone automatically switch to on as well.
  5. Click on Sync now.
    Adjusting date and time

Now that you have correctly adjusted your computer’s time, try relaunching the Xbox insider hub. If the error presumes, continue to the next step.

4. Install Xbox Identity provider

The Xbox identity provider creates a bridge between PC and Xbox products and allows cross-play between the two completely different hardware. To Install the Xbox identity provider, follow these steps:

  1. Press the Windows key to open the start menu and in the search box, type Microsoft store.
  2. Open Microsoft store, and in the search bar, type Xbox identity provider.
  3. Click on Get.

    Installing Xbox identity provider

Once installed, try launching the Xbox insider hub; if the issue persists, continue to the next step.

5. Reset Xbox Insider Hub 

Resetting the Xbox insider hub will allow us to start fresh with our application and will hopefully solve any issues that were because of false configuration or file system.

  1. Press the Windows key to open the start menu.
  2. In the search box, type Add or remove programs.
    Resetting the Xbox insider hub
  3. In the search box, type Xbox Insider hub.
  4. Click on Advanced options.
    Resetting the Xbox insider hub
  5. Scroll down and click on the Reset button.

Once the processing is done, try relaunching.

6. Reinstall gaming services 

A group of services are interlinked and work together to provide users with a smooth experience. If even one of them is not functioning properly, it could cause fatal errors like applications not launching. We’ll uninstall and reinstall essential services to Microsoft store and Microsoft-provided applications. Follow these steps:

  1. Press the Windows key to open the start menu, and in the search bar, type Powershell.
  2. Run Powershell as an Administrator.
  3. Copy and paste the below-given command to uninstall Microsoft gaming services.
    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  4. Once done, Copy and paste the following command to install gaming services.
    start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  5. Click on Get to install the gaming services.

Once you are done with installing gaming services, head on over to the Xbox insider hub and try launching. 

7. White list Xbox insider hub in the Windows defender firewall

Xbox insider hub not working or launching might be due to the program not being whitelisted in the windows defender firewall. If the program is blocked using Windows Firewall it doesn’t connect to the internet which can cause this issue.

7.1 Check the Whitelist of Xbox insider hub

To check if the Xbox insider hub is whitelisted or not, follow these steps: 

  1. Press the Windows key to open the start menu.
  2. In the search box, type Windows defender firewall and double-click to open.
    Opening the windows defender firewall
  3. Inside the windows defender firewall, click on Allow an app or feature through windows defender Firewall.
    Checking whitelist of Xbox insider hub
  4. Locate Xbox insider hub in the listed applications and make sure both the sections are checked.
    Checking whitelist of Xbox insider hub
  5. If both the sections are checked, skip this method entirely and continue to method number 8. 

7.2 Whitelist Xbox Insider Hub

If your Xbox insider hub is not whitelisted, it’s pretty easy. Follow these steps: 

  1. Click on Change settings.

    Whitelist Xbox insider hub
  2. In the listed applications, locate Xbox Insider Hub.
  3. Check both the Private and Public checkboxes.
    Whitelisting Xbox insider hub

Once done, you have successfully enabled the whitelist for the Xbox insider hub.

7.3 Add Xbox insider hub to the firewall.

If, for some reason, you cannot locate the Xbox insider hub in the firewall. It is because the application is not added to the application list. It is quite unusual, but we can easily fix this. Follow these steps to add the Xbox insider hub to the firewall application list: 

  1. Click on Change settings inside of the Windows defender firewall.
    Adding Xbox insider hub to the whitelist manually
  2. Click on Add another app.
  3. Microsoft store apps are Commonly stored in a hidden folder located on our computer before we can proceed with adding the Xbox insider hub in the firewall.

We’ll have to make the root files of the Xbox insider hub viewable to user access. Follow these steps: 

  1. Press the Windows key to open the start menu.
  2. In the search box, type This PC and open the Local Disk (C:)
  3. Click on the Program Files folder and open it.
  4. Click on the View tab and check the Hidden items check box as shown in the image below.
    Adding Xbox insider hub to the firewall application list
  1. Right-click on the folder named WindowsApps.
  2. Click on Properties.
  3. Click on the Security tab and click on Advanced.

    Adding Xbox insider hub to the firewall application list
  4. Click on Change.
  5. In the typing field, type in the username of your computer.
    Adding Xbox insider hub to the firewall application list
  6. Click on Check names and click on Ok.
  7. This will automatically assume the written username as the owner of this folder and will allow you to access, modify and execute Microsoft store applications.
  8. Now, head back to the Windows defender firewall and Click on Add another app.
    Adding Xbox insider hub to the firewall application list
  9. Click on the Browse button visit Locate this path
    C:\Program Files\WindowsApps\Microsoft.XboxInsider_1.2206.27001.0_x64__8wekyb3d8bbwe
  10. Select the Xbox Insider hub application file and click on the Open button.
    Adding Xbox insider hub to the firewall application list
  11. Now, Make sure to Check both the Private and Public boxes.

Once done, try launching the Xbox insider hub. If the error continues, continue the next step.

8. Update Windows

Another simple yet effective fix to this problem can be updating your windows, As the reason for us facing this error might be a bug in your current windows version. Follow these steps to update your windows:

  1. Press the Windows key to open the start menu.
  2. In the search bar, type Check for updates.
    Adding Xbox insider hub to the firewall application list
  3. Click on the Check for updates button and wait for a while.
  4. Click on Download and Install, and windows will automatically update your windows version.
    Updating windows
  5. Once updated, Restart your Computer to finalize updating your windows process.

Once your windows version is fully updated, try launching the Xbox insider hub. 

Dawood Janjua
Dawood Janjua is a certified CCNA associate and provides supports to customers through a reputated third party organisation. Dawood is aiming for the CCIE in the future to provide support at the regional level and also wishes to expand his career into virtualisation.

Expert Tip

Fix: Xbox Insider Hub Not Working on Windows 11/10 PC

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