Some Twitch users are consistently getting the ‘Twitch Machine got unplugged. Try again in a moment. (Error Code #2000) when trying to view live streams. For most affected users, this problem occurs with every single LIVE stream that they attempt to watch.
As it turns out, there are several different causes that might cause this particular issue. Here’s a shortlist of confirmed scenarios that might trigger this error with the web version of Twitch:
- Ad-block interference – As it turns out, this problem can be caused by a problematic ad-blocker. This problem is typically reported to occur with browser level ad-blockers. Since Twitch doesn’t play nice with this type of extensions/ad-blocks, you should be able to fix the problem by uninstalling or disabling the problematic ad-blocker.
- Encrypted Web Scan is Enabled – If you’re using BitDefender or a similar antivirus suite with a security option called Encrypted Web Scan, you should be able to fix the problem by disabling it. This conflicts with Twitch because it installs a Self-signed certificate that might conflict with the streaming service.
- Corrupted browser cookies – A persistent cache issue can also be responsible for the apparition of this error code. If this scenario is applicable, you should clear the cookies and the cache of your browser and see if this fixes the error in Twitch.
- Missing Media Feature pack – This is the most common culprit on Windows 10. N versions of Windows 10 are missing the Media Feature Pack which Twitch requires for certain types of streaming. If this scenario is applicable, you should install the missing Media Feature Pack manually to fix the problem.
- Bit rate in OBS is too high – If you’re using OBS for your streaming, chances are you’re actually dealing with a bitrate issue. Several users finding themselves in a similar scenario have fixed the problem by lowering the bitrate from the Settings menu of OBS.
- Network restriction – If you’re trying to access Twitch from a network with certain streaming restrictions, Twitch might be on the restricted website (this is common with school networks). In this case, you can use a VPN to circumvent the restrictions.
- ISP level issue – As it turns out, this problem can also occur due to an issue caused by your ISP. If none of the fixes feature in this article work, your last chance at fixing this problem is to contact your ISP and report the issue.
Method 1: De-activating Adblock (if applicable)
As it turns out, this particular error code is most commonly caused by some kind of interference caused by a problematic ad-blocker that’s installed at a browser level. It’s a well-known fact that Twitch doesn’t play nice with utilities that restrict their primary monetization method.
If this scenario is applicable and you are actively using an ad-blocker, the only way to resolve this error code in Twitch is to disable or uninstall the ad-blocking extension that you’re using or uninstalling the system-level ad-blocker.
A. Disabling Adblocking Extension or Add-in
If you’re seeing this error code on Google Chrome, you can disable the problematic ad-blocker by typing ‘chrome://extensions/’ inside the navigation bar and pressing Enter to access the Extension tab.
Once you’re inside the correct menu, scroll down through the list of active extensions, and locate your Ad-blocker. When you manage to locate it, just disable the ON/OFF toggle and restart your browser to disable the adblocker.
Note: You can also uninstall the extension altogether by clicking the Remove button.
On Mozilla Firefox, you will be able to access the Addons tab by typing ‘about:addons’ inside the navigation bar and press Enter.
Next, from the Addons menu, locate the extension you want to uninstall and use the context buttons to disable or uninstall it.
B. Uninstalling Ad-blocking system-level program
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ and press Enter to open up the Programs and Features menu.
- Once you’re inside the Programs and Features menu, scroll down through the list of installed programs and locate the system level ad-blocker that you’re currently using.
- When you see it, right-click on it and choose Uninstall from the context menu.
- Inside the uninstallation screen, follow the on-screen instructions to complete the process, then restart your computer.
- Once the next startup is complete, attempt to initiate a streaming job with Twitch and see if you are still seeing the same Error Code 2000.
If the same problem is still occurring or this method wasn’t applicable to your particular scenario, move down to the next potential fix below.
Method 2: Deactivating Encrypted web scan (If applicable)
If you’re actively using a BitDefender problem, keep in mind that you can expect to see the ‘Twitch Machine got unplugged. (Error Code #2000)’ due to a security option called Encrypted web scan. According to some affected users, this problem occurs because this security feature installs a self-signed certificate that might conflict with Twitch’s streaming service.
If this scenario is applicable and you’re using Bit Defender, follow the instructions below to disable Encrypted web Scan to fix the error code #2000 in with Twitch:
- Double-click on the BitDefender icon in the traybar menu.
- From the main BitDefebnder window, click on Protection from the vertical menu on the left, then click on the Settings hyperlink associated with Online Threat Prevention.
- Once you’re inside the Settings menu of Online Threat Prevention, disable the toggle associated with Encrypted web scan.
- Once Encrypted web scan is disabled, restart your browser and see if the Twitch error is now fixed.
In case you’re still seeing the same ‘error 2000′, move down to the next potential fix below.
Method 3: Clearing the browser cache & cookies
According to some affected users, this problem can also occur due to a persistent cache issue. In some cases, you’ll start seeing the ‘Error 2000‘ if you’re browser is currently storing corrupted cache or cookie that is preserved in-between browser restarts.
If this scenario is applicable and you haven’t tried clearing your browser cache and cookie yet, you should clear your browser cache and see if the Twitch error is fixed. This operation should end up clearing any corrupted temporary files that might be causing the problem.
In case you already you cleared your cache and the same problem is still occurring, move down to the next potential fix.
Method 4: Installing the Media Feature pack (N & KN versions of Windows 10)
As it turns out, you can expect to see this error if you’re using an N version of Windows 10 and you don’t have the Media Feature Pack installed on your computer. It’s a well-known fact that some Twitch features will not function unless you have this media package installed on your OS drive.
If you’re using an N or KN version of Windows 10 and the Media Feature Pack is not installed, you should be able to fix this problem by following the instructions below to install the missing requirement.
Here’s what you need to do:
- Visit the official download page of Microsoft and download the latest version of the Media Feature pack by clicking on Download.
- From the next page, select the appropriate installation package according to the bit version that your OS is functioning on – If you’re using the 32-bit version, download the first item. For 64-bit, download the second item. Once the correct item is selected, click Next to initiate the download.
- Once the download is complete, double-click on the installation executable and follow the on-screen instructions to install the missing Media Feature pack.
- Once the installation is complete, reboot your computer and see if the problem is fixed.
If you’re still seeing the same ‘Error 2000’ error code, move down to the next potential fix below.
Method 5: Lowering the Bit rate in OBS (if applicable)
If you’re encountering an issue while streaming Twitch content using OBS Studio, it’s likely due to a bitrate issue. A lot of affected users that were previously seeing the Error Code #2000 issue have managed to fix the problem by accessing the Settings menu of OBS studio and adjusting the bit rade.
In case this scenario is applicable, follow the instructions below to make this adjustment and ensure that the Video Bitrate is in an acceptable value.
Here’s what you need to do:
- Open OBS studio and click on File from the ribbon menu at the top of the screen. From the newly appeared context menu, click on Settings.
- Inside the Settings menu, click on Output menu from the vertical menu on the left, then move over to the right-hand side and adjust the value of Video Bitrate to a lower value than the one that[‘s currently being stored.
- Save the changes, then repeat the action that was previously causing the Error 2000 error code.
If the same problem is still occurring, move down to the next potential fix below.
Method 6: Using a VPN
If you’ve followed every potential fix above and you’re still seeing the same kind of error in Twitch, you should also consider using a VPN. Some users that were also dealing with this problem have confirmed that the Error 2000 has stopped occurring after they installed and activated a system-level VPN.
If you’re having trouble picking the best VPN option, we’ve put together a list of reliable options that will include a free version:
- Super Unlimited Proxy
- HMA VPN
Download & install one of the system-level VPNs featured above and initiate another streaming job in Twitch after enabling the VPN.
If the same kind of error code is still appearing, move down to the next potential fix below.
Method 7: Call ISP Provider
As it turns out, Twitch issues of this kind have sometimes been attributed to a problem caused by an ISP (Internet Service Provider).
For example, the lastest major issue of this kind happened for all Cox ISP users and affected every Twitch streamer and viewer in Arizona. In this particular case, the problem was finally resolved after Cox remedied the problem as a result of a lot of users calling and opening support tickets.
If you suspect you might be experiencing the same kind of issues and none of the instructions above have worked for you, you should call your ISP and report the issue.