Fix: “Oops! something went wrong” Snapchat Web Error

Snapchat has finally released the much-awaited web version of the app. Although it’s disappointing that you can’t open snaps or view stories in the web version, you can chat and make video calls using fun filters. All the fun is accompanied by occasional errors like “Opps something went wrong, try again later.”

Snapchat Web
Snapchat Web

Just like the mobile app, the web version of Snapchat also gives the following error. Luckily, you can take several troubleshooting steps to fix the error. In this article, we’ll discuss the potential solutions to fix the “Something went wrong” error on the Snapchat web.

1. Check Snapchat Server Status

When you see an error on Snapchat that cause problem while logging in, taking snaps, or texting with friends, it may be due to server downtime. It means the Snapchat server is under maintenance, overloaded, or there’s a technical issue with it.

The Snapchat team handles all the server errors, and you can do nothing to make it work normally. All you have to do is to wait until the server gets back to its working state.

To verify that the error is in the server and not at your end, go to Downdetector and check the Snapchat server status. Downdetector is an authentic source that provides legit information regarding app and website servers. Alternatively, you can go to the Snapchat Support Twitter page to get updates about the server status.

2. Clear the Cache and Cookies of the Browser

An accumulation of corrupted cache and cookies can cause the following error. Clearing cache and cookies can free up space and fix bugs and glitches. If you see the “Oops something went wrong” error on Snapchat web, follow the steps below to restore its normal functioning. If you don’t want to clear the cache of your browser, you can do it just for the Snapchat web by following the method shown in, How to Clear Cache for One Site?

We are going to show methods to clear the cache on Google Chrome as, its the most used browser, if you don’t have Google Chrome, you can check how to clear the cache for any Windows Browser.

  1. Open Google Chrome and click the three dots at the top right corner.
  2. Here click More tools and select Clear browsing data.
    Click More tools and select Clear browsing data
    Click More tools and select Clear browsing data
  3. Once here, unselect all checkboxes except for Cache and Cookies.
  4. Now hit Clear data at the bottom right corner.
    Select Cache & Cookies and click Clear data
    Select Cache & Cookies and click Clear data

3. Disable VPN

Some apps stop working when VPN is turned on. This may be because these apps block access from specific locations. When you turn the VPN on, your IP address changes. Apps like Snapchat, which are sensitive enough to store your location and IP address, find it suspicious when your IP address changes via VPN. Thus, these apps limit your access.

If you see an error message on the Snapchat web while the VPN is on, turning the VPN off might do away with the error.

4. Reset Your Network Settings

Snapchat web errors might occur because of connectivity issues. In this case, resetting all the networks can get you out of trouble. Resetting the network on your browser deletes all connections, including Wi-fi, passcodes, adopters, and Ethernet. Once deleted, all connections are reinstalled and set to their original settings.

This process eliminates the glitches that are preventing Snapchat from functioning correctly. To perform a network reset, follow the steps below.

  1. In the Start menu search bar, type Network Reset and click it open.
    Type Network reset in the search bar
    Type Network reset in the search bar
  2. Once here, click Reset now and select Yes to confirm your action
    Click Reset now
    Click Reset now


5. Update Or Use Another Browser

Snapchat web gives errors when there is an issue within your browser. “Oops something went wrong, try again later” is one of them. If you are facing this error, try using a different browser. Bear in mind that the recently released Snapchat web version is only supported by Chrome or Microsoft Edge. Even if you use the supporting browsers, ensure they are updated to the latest versions.

6. Check If Snapchat Is Working On Your Phone

If applying all the methods did not succeed, there must be something wrong with Snapchat itself and not your browser. Check if Snapchat is working on your mobile phone to verify if that’s the case. If it’s not, surely there is a technical issue at the companies’ end. Given this situation, you can do nothing but wait until the Snapchat team gets the errors fixed.

7. Report The Problem To Snapchat

If none of the above-mentioned methods worked for you, report your problem to Snapchat Support. Explain the error you are facing and also mention the troubleshooting steps you have performed. This will help them better understand the issue. Go to the Snapchat Support page, fill out the information form and submit.


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.