Some Disney+ users are encountering the ‘Error Code 41‘ whenever they attempt to access TV shows and Movies from this streaming platform. This problem is reported to occur on a large variety of devices including Windows, macOS, Android TV, and Amazon Firestick.
As it turns out, there are a couple of different causes that might be responsible for this apparition of this error code. Here’s a shortlist of potential culprits that might be causing this particular error message:
- Corrupted cached data – In most cases, this problem is actually related to some kind of corrupted cached data that the affected device is currently storing. To fix this problem, you will need to power-cycling the device that’s encountering this error when you’re streaming Disney+ content from it.
- Router-related TCP / IP inconsistency – As it turns out, this problem can also be caused by some type of TCP / IP inconsistency that’s affecting the streaming attempt. In most cases, you can fix this problem either by rebooting your current network or by resetting your router back to its factory settings.
Method 1: Power-cycling your Device
As it turns out, this Disney+ error code is often associated with corrupted cached data stored by the device that you’re using to stream content from Disney+. This problem is reported to occur on a large variety of devices including FireTV sticks, Set-Top Box, Smart TVs, Roku devices, and even Blu-ray players.
Several affected users encountering the Disney+ error code 41 on one of the devices mentioned above have managed to fix the issue by forcing a power cycling procedure that will clear any cached data related to Disney+ and drain the power capacitors.
Depending on the device that you’re using, follow one of the guides below (the one that’s applicable to your device of choice) to fix the streaming issue you’re currently having with Disney+:
A. Power-Cycling your Roku device
- If you want to reset your Roku device, simply unplug it from the power outlet and wait for at least 10 seconds in order to allow the power capacitors enough time to clear themselves.
- Once this time period has passed, plug your Roku device back on, and immediately after the device shows signs of life, press any button on your Roku remote.
- Wait for a full minute after the Roku app has started to allow the background processes to complete.
- Attempt to stream content from Disney+ once again and see if the issue is now fixed.
B. Power-Cycling your Smart TV
- If you’re encountering this problem on a Smart TV, start by physically unplugging the device from the power outlet it’s currently connected to, then wait for a full minute in order to give the power capacitors enough time to clear themselves.
Note: On some Smart TV models, you can expedite the process of clearing your power capacitors by pressing and holding on the power button on your TV (not the remote). This operation will end up clearing any OS-related temp data that is preserved in between startups.
- Plug your device back in and start your Smart TV conventionally before initiating another streaming job on Disney+.
C. Power-Cycling your Blu-Ray Player
- In case you’re encountering this issue with a smart blu-ray player that’s also capable of streaming content from the most popular streaming directories including Disney+, you can initiate a power-cycling procedure by physically disconnecting the blu-ray from the power outlet and waiting for a full minute.
- After the device is unplugged from the power sources, press and holds the power button to discharge the power capacitors.
Note: In case your Blu-ray player doesn’t have a power button, compensate by leaving your device unplugged for at least 3 minutes.
- Once the period has passed, plug your device back in and initiate the startup sequence.
- After your blu-ray device boots back up, open the Disney+ app once again, and see if the problem is now fixed.
D. Power-cycling your Set-top Box
- If you’re facing the issue on a set-up box, the only way to power-cycle it (with most models) is to unplug your device from the power outlet and wait for a full minute.
- Right-after your device is unplugged, go ahead and press and hold on the power button on the blu-ray device to discharge it.
Note: Keep in mind that set-top boxes are known to store a lot of energy, so the best course of action is to give them a solid 5 minutes to discharge before plugging it back in.
- After this period passes, restore power to your set-up box and attempt to stream content from Disney+ again to see if the issue is now resolved.
E. Power-cycling your Fire TV stick
- If you’re using Roku and you’ve actively using it to open the Disney+ app, start this operation by closing it.
- Next, wait for a full minute before allowing the power capacitors enough time to drain.
- Connect the Fire TV back to the power outlet and turn it on conventionally before initiating another streaming job inside Disney+.
In case you’re still encountering the same ‘error code 41‘ even after power cycling your device, move down to the next potential fix below.
Method 2: Reboot or Reset Router
If the first potential fix didn’t work in your case, the second most common cause for this particular issue is a network inconsistency (most likely TCP or IP related) that’s inhibiting your device’s ability to communicate with the Disney+ server.
In case you think this scenario is applicable and the issue is indeed related to your router, you can most likely fix the issue in one of two ways:
- Restarting your router
- Resetting your router
In case you didn’t do this year, start by pressing the power button on the back of your router once to turn it off, then wait for at least 30 seconds to drain the power capacitors before turning it back on.
Note: While you wait, it’s ideal to also remove the power cable from the power outlet to ensure that the power-cycling procedure is performed successfully.
After you restart your router, attempt to stream content from Disney+ once again and see if the issue is now fixed.
In case of the same problem persists, you should move forward with a router reset procedure.
But before doing this, it’s important to understand that this operation will end up resetting any custom settings that you previously established including saved PPPoE credentials, forwarded ports, blacklisted devices, etc.
If you understand the consequences of resetting your router, you can initiate this procedure by using a sharp object (like a toothpick or small screwdriver) to press and hold on the Reset button located on the back of your router device.
Press and hold on the reset button for about 10 seconds or until you see the front LEDs flashing at the same time.
Next, re-establish the Internet connection by inserting the PPPoE credentials again (if necessary) and see if the ‘error code 41‘ with Disney+ is now fixed.