Can’t Install Forza Horizon 5 on Windows 11? Here’s How to Fix it

Some Windows 11 are having issues installing Forza Horizon 5 from the Microsoft Store or the Xbox App. When clicking the install button, the game remains at “Preparing 0%‘ before flicking to ‘Error 0%‘. There are a lot of error codes associated with this particular issue – 0x803fb107, 0x80080005 0x00000001c and 0x00000000.

Forza Horizon 5 Cannot install on Windows 11

After we’ve investigated this particular issue thoroughly, it turns out that there are a lot of underlying causes that might be triggering this particular issue when attempting to install Forza Horizon 5 on Windows 11. Here’s a list of potential scenarios that will trigger this issue:

  • Xbox App Glitch – As it turns out, you might be able to circumvent the issue entirely by forcing the game to install from the Store’s library (instead of the dedicated listing or from the Xbox App). There’s no official explanation on why this issue is occurring, but there are a lot of users reporting this workaround as being successful.
  • Microsoft account inconsistency – If you’re experiencing similar issues when attempting to download other games and applications from the Microsoft Store, you might also be dealing with a Microsoft account glitch. In most cases, you can resolve this problem by signing out and signing back in with your Microsoft account.
  • Expansion glitch – If you have access to Forza Horizon 5 Premium, you should try installing the base game only first instead of downloading all the add-ons and DLCs at once. Some users who only installed the base game at first have confirmed that it finally allowed them to install it.
  • Incorrect date & time – Another potential reason why you can expect to be prevented from downloading the game is a date & time issue that will trigger a verification check and stop the download. You can rectify this quickly by ensuring that you’re using the correct date & time according to your timezone.
  • Corrupted Windows Store cache – If your first attempt at downloading Forza 5 was interrupted unexpectedly, your Windows Store cache might be currently storing some corrupted data that is making the new download attempt fail. If a cache issue causes the problem, using the WSreset.exe tool to clear the corrupted cache should fix the problem.
  • Missing security update – If you’re already on Windows 11 and you have a lot of pending updates, you should install those first before attempting to install the game again. This will be effective because the Windows Store component recently received a security update that supposedly makes Store downloads more secure.
  • MS Store installation inconsistency – While the new Microsoft Store interface is still in preview mode, inconsistencies are to be expected. Fortunately, most of those inconsistencies can be resolved by resetting the MS Store & Xbox App.
  • Dependent services are stopped – Downloading stuff from the Microsoft store is actually dependent on a lot of different services. To ensure that no underlying services are affecting the download, you need to ensure that Windows Update, Microsoft Store Install, and Background Intelligence services are all enabled from the Services screen.
  • Required TLS version/s are disabled – Windows Store is still very much interconnected with the old IE infrastructure. To ensure that the download is not stopped by a disabled component, ensure that every TLS version is enabled from the Internet Options screen.
  • Corrupted Windows Store installation – If you started facing Store-related issues immediately after upgrading to Windows 11 from an older Windows version, chances are you’re dealing with some kind of corruption that’s affecting the Windows Store installation. In this case, reinstalling the Store component should help you fix the problem.
  • Interference caused by a firewall – As it turns out, both Windows Firewall and 3rd firewall can be responsible for interfering with the game download on Windows 11. Disable your active firewall before repeating the Forza 5 download to ensure this is not an issue.
  • System file corruption – Under certain circumstances, system file corruption can also be the root cause of this particular issue. You can attempt to resolve this by doing DISM and SFC scans or go for a repair install or clean Install if the problem persists.

Now that you have a good idea of all the potential causes that might prevent you from installing Forza 5 on your Windows 11 computer follow the method below for specific instructions on treating every probable root cause of this issue.

1. Install the game from Store’s library

Suppose you’re experiencing this issue while attempting to download the game from the dedicated listing or when attempting to download it from the Xbox App. In that case, you might be able to avoid the problem entirely by changing the approach.

Some Windows 11 users have confirmed that the same download issue no longer occurs if they go to their Microsoft Store library and attempt to download the game from there.

Note: Be careful when downloading the game from your library; download the base game first and wait for it to install fully before downloading any of the expansions or the VIP bundle.

Follow the instructions below for step-by-step instructions on installing the game from My Library (in Microsoft Store):

  1. Open your Microsoft Store installation and make sure you’ve signed in with your account.
  2. Next, click on the Library icon (bottom-left corner of the screen).
    Accessing the Library menu
  3. Once you’re inside the Library menu, scroll down through the list of Library items and locate Forza Horizon 5.
  4. Once you locate the Forza Horizon 5 library item, click on the Install button associated with the base game.
    Install Forza Horizon 5 from the Library menu

    Note: Don’t install the other expansion and DLC items before the base game is installed.

  5. Wait to see if the game installs normally. If it does, return to the My Library screen and install all the additional expansions and DLCs before doing one final restart and launching the game normally.

If attempting to install the game from the Library menu results in the same kind of error, move down to the next method below.

2. Re-Sign in with Microsoft Account

To ensure that you’re not dealing with a Microsoft account-related issue, you should also take the time to sign out from your current Microsoft account (inside the Microsoft Store) before signing back in.

Several affected users have confirmed that once they’ve temporarily logged out of their MS account and logged back in, they were able to download Forza Horizon 5 without any issues.

Follow the instructions below for specific instructions of re-signing in with your Microsoft Account:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-windows-store://home’ inside the text box and press Enter to open up the Microsoft Store on Windows 11.
    Open up the Microsoft Store
  2. Once you’re inside the Microsoft Store, click on your account icon (top-right corner of the screen).
  3. Next, from the context menu that just appeared, click on Sign Out under your account info.
    Sign Out of Your account
  4. Once you are signed out of your account, click on the account icon again, then click on Sign in.
    Sign in with your account
  5. Inside the Sign-in screen, select your Microsoft account and supply the requested credentials to sign back in.
  6. Once you are signed back in, attempt to download the game again and see if the problem is now resolved.

If the Forza 5 download still gets stuck at ‘Preparing 0%’, move down to the next potential fix below.

3. Install the base game without expansions first (if applicable)

If you end up seeing the “Preparing 0%’ startup indefinitely when attempting to install Forza Horizon 5, make sure that you’re installing the base game first and not any of the available expansions or DLCs.

The best way to ensure that you do this right is to initiate the download from the My library menu of the Microsoft Store.

When you see the list of all the items belonging to Forza 5 Horizon, ensure that you install the base game first (Forza 5 Horizon).

Downloading the Base Game First

Suppose you manage to install the base game without experiencing the same kind of issue. In that case, you can begin installing every DLC and expansion (one by one) until you manage to install every available add-on.

If this method was not much help in your case, move down to the next potential fix below.

4. Set the correct date and time (if applicable)

As it turns out, an unlikely culprit but one that can most definitely impact your Forza 5 Horizon download is an incorrect date & time.

As with every download handled by the Windows Store & Windows update components, there’s a background check before the download starts that looks at the date & time of the PC you’re using.

If the date & time is way off relative to the expected values according to your time zone, the server might decide to disallow the connection out of security concerns.

Look in the bottom-left corner of the screen and check if the date & time is correct.

Check the date and time.

If you find that the date & time is off, follow the instructions below for step by step instructions to ensure that you’re using the correct values:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-settings:dateandtime’ inside the text box and press Enter to open the Date & Time window.
    Opening the Date & Time menu
  2. Once you’re inside the Date & Time window, move over to the section on the right and ensure that the checkbox associated with Set time automatically is enabled.
    Set time Automatically
  3. Next, scroll down below and enable the checkbox associated with Set Time Zone Automatically. 
  4. Once you’ve ensured that both the time and the date are set automatically, ensure that your PC is connected to the Internet, then do a system reboot to sync both values.
  5. After your Windows 11 PC boots up, attempt to install Forza Horizon 5 and see if the issue is now fixed.

If you ensure that the clock & date is fully synchronized with your timezone and you’re still unable to install Forza Horizon 5, move down to the following method below.

5. Reset the Windows Store Cache

Another potential culprit that might be responsible for preventing you from downloading the game is corrupted data currently residing inside the Windows Store cache.

This type of issue is typically reported if there’s been an unexpected system interruption while the game was installed in the first place.

If you’re currently unable to install Forza Horizon 5 and this scenario seems applicable, you should start with a Windows Store cache reset. To do this, press Windows key + R to open up a Run dialog box. Next, type ‘wsreset.exe’ and press Ctrl + Shift + Enter to effectively reset the Windows Store cache.

Performing a WSreset operation

Note: If the User Account Control prompts you, click Yes to grant admin access.

Once the operation is complete, attempt to download Forza Horizon 5 (either from the Xbox App or the Microsoft Store) and see if the problem is now fixed.

If you’re still seeing the download gets stuck at “Preparing 0%’, follow the instructions below to manually clear the cache folder:

  1. Ensure that the Windows Store component is completely closed.
  2. Press Windows key + R to open up a Run dialog box. Next, type ‘%APPDATA%’ inside the text box and press Ctrl + Shift + Enter to open the hidden AppData folder.
    Open up the AppData folder.
  3. Once you’re inside the AppData folder, navigate to the following location:
     C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\
  4. Once you’re inside the correct location, right-click on LocalCache and choose Delete from the context menu.
    Deleting the Local cache folder

    Note: Deleting this folder will not cause any underlying effects. This folder will automatically be regenerated by the Store component the next time you launch the application.

  5. Once the LocalCache folder has been deleted, launch the Microsoft Store and attempt to install Forza 5 once again.

If the same kind of issue is still occurring, move down to the next potential fix below.

6. Install every pending Windows update

As it turns out, another viable reason why you might experience this issue is a scenario in which your Windows 11 installation is missing a key Windows 11 security update that Windows Store needs to install GamePass items.

If you have pending updates that you keep postponing, taking the time to install each one of them should allow you to install Forza 5 on your Windows 11 computer.

Follow the instructions below for the complete guide on installing every pending Windows 11 to ensure that the Windows Store component has everything it needs to complete the installation of Forza 5:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-settings:windowsupdate’ inside the text box and press Enter to open up the Windows Update page of the Settings menu.
    Accessing the Windows Update menu
  2. Once you’re inside the Windows Update screen, move over to the menu on the right and click on Check for Updates.

    Check for Updates

    Note: This will scan your computer to see if there are any new Windows 11 updates available.

  3. Wai until the initial scan is complete. If WU determines you’re due to install any new updates, hit the Install Now button and wait until every pending Windows update is installed.
    Installing every pending update
  4. Wait until every pending Windows 11 update is installed, then reboot your PC before attempting to install Forza 5 once again.
    Note: If you have a lot of pending updates waiting to be installed, you might be prompted to restart before the WU component gets the chance to install everything that is due – if this happens, reboot as instructed, but make sure to return to the Windows Update screen the next time your PC boots up.
  5. Once you manage to bring your Windows 11 build to the latest, attempt to install Forza 5 once again and see if the problem is now fixed.

If this method was not applicable or you installed every pending update and you still can’t install the game, move down to the next method below.

7. Reset the MS Store & Xbox App

Because both the Microsoft Store and the Xbox App are still in preview mode on Windows 11 and improvements are being deployed daily, you should also consider that an installation inconsistency is the root cause of this installation issue.

Several Windows 11 users who are also unable to install Forza 5 have confirmed that they can fix the issue by resetting both the Microsoft Store and the Xbox app from the Installed Apps menu.

Follow the instructions below for step-by-step instructions on doing so:

  1. Ensure that both the Microsoft Store and the Xbox App are closed and not running in the background.
  2. Press Windows key + I to open up the Settings menu of Windows 11.
  3. Once you’re inside the Settings screen, click on Apps from the vertical menu on the left, then click on Installed apps from the menu on the right.
    Accessing the Installed Apps menu

    Note: If the vertical menu on the left is not visible by default, click on the action button (top-left corner of the screen).

  4. Once you’re inside the Installed apps menu, use the search function at the top to search for ‘microsoft store‘.
  5. Next, from the results list, click on the action icon and click on the Advanced Options menu.
    Opening the Advanced Options menu
  6. Once you’re inside the Advanced Options menu of the Microsoft Store, scroll down to the Reset tab, then click on the Reset button.
  7. At the confirmation prompt, click Reset once again to confirm the operation, then wait for the operation to complete.
    Reset the Windows Store component
  8. Once the reset procedure of the Microsoft Store is complete, repeat steps 4 to 6 with the Xbox App.
    Resetting the Xbox app
  9. Once both apps have been reset, restart your PC once again and see if you are now able to install the Forza 5 game.

If the same kind of issue is still occurring, move down to the next potential fix below.

8. Restart Windows Update, Microsoft Store Install, and Background Intelligence services

Keep in mind that the Windows Stor component is not isolated, in the sense that the download component needs to coordinate with a lot of service dependencies that need to be enabled.

Several users that we’re encountering this issue when downloading Forza 5 have reported that in their case, the problem resulted from the fact that one of the following services we’re disabled:

  • Windows Update
  • Microsoft Store Install
  • Background Intelligent Transfer Service

Before disregarding this potential culprit, take the time to check your Services screen and see if any of the services mentioned above are disabled.

Note: There are several systems optimizing software tools that might temporarily disable some of these services in order to conserve system resources.

Here’s what you need to do that these services remain enabled:

  1. Press Windows key + R to open up a Run dialog box. Inside the text box, type ‘services.msc’ inside the text box and press Ctrl + Shift + Enter to open up the Services screen with Admin access.
    Accessing the Services screen
  2. Once you’re inside the Services screen, start by looking for the Windows Update service. When you find it, right-click on it and choose Start from the context menu that just appeared.
    Starting the Windows Update service
  3. Once you’ve ensured that the Windows Update service is started, look for the Microsoft Store Install Service next. When you see it, right-click on it and choose Start from the context menu once again.
    Start the Microsoft Install service once again
  4. Finally, look for the Background Intelligent Transfer Service. When you locate it, right-click on it and choose Start from the context menu.
    Start the Background Intelligent Transfer Service
  5. Once you’ve ensured that all 3 of these service dependencies are enabled, open the Windows Store component once again and initiate the download of Forza 5 once again.

If the same kind of issue is still occurring, move down to the next potential fix below.

9. Enable every TLS version

Keep in mind that the new store component on Windows 11 is dependent on almost every recent version of TLS (Transport Layer Security). So one potential reason why you might see this type of issue occurring is a situation where certain TLS versions are disabled from the Internet Options screen.

Note: Keep in mind that TLS preferences will care over with a Windows Upgrade. If you have previously modified the TLS preferences, you can expect your custom settings to make their way to the new Windows 11.

If you suspect that the issue you’re having when installing Forza Horizon 5 is related to a TLS issue, follow the instructions below to use the Internet Options screen to make sure that every TLS version is enabled.

Here’s what you need to do:

  1. Press Windows key + R to open up a Run box. Next, type ‘inetcpl.cpl’ inside the text box, then press Ctrl + Shift + Enter to open up the Internet Options screen with admin access.
    Open up the Internet Options screen
  2. In case you’re prompted by the User Account Control (UAC) window, click Yes to grant admin access.
  3. Once you’re inside the Internet Properties window, click on Advanced from the ribbon menu at the top.
  4. Once you see the list of different Internet Settings, scroll down under Security. Make sure that every Use TLS box is checked before clicking on Apply to save the changes when you’re there.
    Enabling every used TLS version
  5. Once you’ve ensured that every available TLS component is enabled, click on Apply to save the changes, then reboot your PC.
  6. After your computer boots back up, see if you are now able to install Forza Horizon 5 without encountering the same issue.

If the download gets stuck with the same ‘Preparing 0%’ even after you’ve ensured that every TLS component is enabled, move to the next method below.

10. Reinstall the Store component

If you’ve come this far without a working method, you should begin to contemplate a potential corruption issue related to the Store component. This is especially common when upgrading to Windows 11 from an older version.

If you’re having similar issues when attempting to download other games and applications (besides Forza 5) via the Microsoft Store, you should take the time and reinstall the entire store component.

You won’t be able to do this conventionally since Microsoft Store is an integrated part of your OS. But it is durable via a series of Powershell commands that will temporarily scrape before reinstalling the Store component.

Note: This procedure is different than simply resetting the app from the Advanced Options menu.

Follow the instructions below to reinstall a corrupted Windows Store installation:

  1. Press Windows key + R to open up a Run dialog box. Type ‘wt’ inside the text box and press Ctrl + Shift + Enter to open up the Windows Terminal app with admin access.
    Open up a Windows Terminal app

    Note: When the User Account Control prompts you, click Yes to grant admin access.

  2. Once you’re inside the Windows Terminal app, type or paste the following command and press Enter to uninstall the Microsoft Store package effectively:
    Get-AppxPackage *windowsstore* | Remove-AppxPackage
  3. After this command is successfully processed, close the elevated Windows Terminal window and reboot your PC.
  4. Once Windows 11 boots back up, open another elevated Windows Terminal app following step 1 once again.
  5. After you’ve returned to the Windows Terminal app, run the two commands below in the same order and press Enter to reinstall and activate the Microsoft Store package on Windows 11:
    Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    
    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
  6. Finally, after both of these commands are successfully processed, reboot your PC one final time and see if the issue related to downloading Forza Horizon 5 is now fixed.

If the same kind of issue is still occurring, move down to the next potential fix below.

11. Deploy DISM and SFC scans

Even if you previously determined that the Microsoft Store component is not to blame for this issue, that doesn’t mean you’re not dealing with some type of system file corruption.

Another possible reason you might expect to deal with this issue is some kind of corrupted Windows-native dependency that Microsoft Store cannot use.

Since there are a lot of possible culprits that might be the underlying cause of this problem, our recommendation is to run 2 built-in repair utilities – SFC (System File Checker) and DISM (Deployment Image Servicing and Management).

I’d start with a simple SFC scan ran from an elevated CMD prompt.

Deploy an SFC scan

Note: This utility will not require you to be connected to the Internet. Every corrupted system file element that gets found will be replaced with a healthy equivalent stored in a local folder.

Once the SFC scan is complete, reboot your PC and deploy a DISM scan the next time your PC boots up.

Deploy a DISM scan

Note: Before running this scan, ensure that you have a stable connection to the Internet. This is required because DISM uses a sub-component of Windows Update to download healthy files that will be used to replace corrupted equivalents.

Once you run both of these scans and restart your PC, attempt to download the game again and see if the installation still gets stuck.

If the same kind of issue is still persisting, move down to the next method below.

12. Disable Windows Firewall while installing (if applicable)

It would be best if you didn’t rule out a potential firewall interference from your list of possible culprits that are preventing you from installing Forza Horizon 5 via the Microsoft Store or Xbox App.

Note: This scenario is only applicable if you’re dealing with this issue across all the apps and games you attempt to install using the Microsoft Store component.

According to some affected users, this problem can even be caused by the built-in Windows Firewall.

Note: In case you’re using a third-party firewall, there is no definitive guide that will show you how to disable it temporarily. Search online for specific instructions and disable the active shields before restarting your PC and attempting to download the game once again.

On the other hand, if you’re using the built-in Windows Firewall, follow the instructions below to temporarily disable it before attempting to install Forza 5 Horizon once again:

  1. Open up a Run dialog box by pressing Windows key + R. Next, type ‘ms-settings:windowsdefender’ inside the text box and press Enter to open up the Windows Defender Security Center window.
    Opening Windows Defender
  2. When the User Account Control window prompts you, click Yes to grant admin access.
  3. Once you’re inside the Windows Security window, use the left-hand pane to click on Firewall & Network protection.

    Accessing the Firewall and Network protection menu
  4. Inside the Firewall & Network protection menu, click on the currently active network, then scroll all the way down through the list of settings and disable the toggle associated with the Windows Defender firewall.

    Disable the Firewall component toggle
  5. After you manage to disable the firewall component toggle, reboot your PC to allow your Windows 11 computer to boot without the firewall shields.
  6. Next, attempt to download the game once again and see if the problem is resolved.

If you’re still dealing with the same error when trying to install Forza 5 on Windows 11 and the instructions above didn’t help, move down to the final potential fix below.

13. Perform a repair install / clean install

Suppose none of the methods above have proven to be effective in your case. In that case, you can conclude that you’re dealing with a corrupted Windows 11 installation that cannot be resolved conventionally.

You always have the option to clean install, but keep in mind that this option will erode any personal data, games, applications, and documents currently stored on the OS drive (unless you back up the data in advance).

A better solution (if you’re aiming to save as much personal data as possible) is to go for a repair install (in-place repair) procedure instead.

Note: Repair installing will allow you to keep all your currently installed games, applications, documents, and other types of personal media.

Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Expert Tip

Can’t Install Forza Horizon 5 on Windows 11? Here’s How to Fix it

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