Fix: Windows 11 KB5028254 Preview Update Not Installing

The Windows 11 KB5028254 non-security preview update has been released by Microsoft for the new update that will be coming later this month. This update is said to fix issues related to audio and display devices that disappear once the system wakes up after being in sleep mode.

Although it’s not a permanent update at the moment, a few users who wanted to try it faced an issue where the update just wouldn’t install on their Windows 11 system. The main problem is that there are some bugs in the Windows update facility on the PC that are stopping the update from happening.

Below are six methods, followed by their steps, through which you can fix the update installation issue with ease.

How Do I Fix Windows 11 KB50288254 Update Not Installing?

You should start off by running the Windows update troubleshooter before anything else. But apart from that, methods like using the Windows 11 installation assistant, resetting the Windows update component, and using the media creation tool have been reported to be working.

  1. Run the Windows Update Troubleshooter: This troubleshooter identifies any problem that is stopping Windows from updating and then fixes it automatically. After it completes the scan, it will also show what the error was.
  2. Restart Windows Update and Background Intelligent Transfer Services: The Windows Update service is responsible for updating Windows, while the Background Intelligent Transfer Service makes sure the update downloads while no other application is being downloaded. This helps carry out the installation smoothly. If these services have stopped, then you must restart them to update Windows.
  3. Use the Windows 11 Installation Assistant: According to Microsoft, using the Windows 11 Installation Assistant is the easiest and most efficient way to install new updates. All you have to do is download and run it, and it’ll let you know if any new updates are available. If there is one, then you can update it with the installation assistant.
  4. Use Microsoft Update Catalog: All the new Windows updates are in the Microsoft Update Catalog, where you can easily download them. However, you’ll have to install the update manually using this method.
  5. Reset All Windows Update Components: There are even more services related to Windows updates that can be stopped due to an issue. So here, we’ll be stopping those services ourselves, running some scans like SFC and DISM, and then restarting the services again. This will reset them, and you can install the update easily.
  6. Use the Media Creation Tool: The media creation tool by Microsoft lets you create installation media (DVD or USB) to reinstall or update Windows versions. It is another one of the methods through which you can download new updates for Windows 11.

1. Run the Windows Update Troubleshooter

  1. Click on Settings > System.
  2. Scroll down and click on Troubleshoot.

  1. Now click on Other troubleshooters.

  1. Click on Run next to Windows Update.

  1. After the scan completes, restart your computer and update Windows 11.

2. Restart Windows Update and Background Intelligent Transfer Services

  1. Click on the Search icon.
  2. Type Services and open it.

  1. Find Windows Update in the list and double-click on it.
  2. Set Automatic as the Startup type and click on Apply.

  1. Select Start if it’s highlighted; otherwise, click OK.
  2. Now keep the service selected and click on Restart on the top-left.

  1. Repeat the same steps for Background Intelligent Service.
  2. Once done, try to update Windows 11 now.

3. Use Windows 11 Installation Assistant

  1. Go to the Windows 11 Installation Assistant page.
  2. Click on Download Now inder Windows 11 Installation Assistant.

  1. Run the exe file.
  2. If your PC isn’t running the latest version of Windows, you’ll see an Update or Install option on the bottom right instead of Close.

  1. Click on Update/Install to install the KB5028254 update.

If the Installation Assistant doesn’t run from the exe file, then follow these steps:

  1. Go to the download location of Windows 11 Installation Assistant.
  2. Right-click on the file and select Properties.
  3. Go to the Compatibility tab.
  4. Select Run this program in compatibility mode for and select Windows 7.

  1. Click OK and Apply.
  2. Now run the assistant to update Windows.

4. Use Microsoft Update Catalog

  1. Go to the Microsoft Update Catalog page.
  2. Write down KB5028254 in the search bar.
  3. Click on Download next to the x32 or x64 versions.

  1. Click on the blue hyperlink in the next window.

  1. Now, once the file downloads, run it and install the KB5028254 update.
  2. Afterward, restart your PC.

5. Reset Windows Update Component

  1. Copy the following commands:
    SC config trustedinstaller start=auto
    net stop bits
    net stop wuauserv
    net stop msiserver
    net stop cryptsvc
    net stop appidsvc
    Ren %Systemroot%\SoftwareDistribution SoftwareDistribution.old
    Ren %Systemroot%\System32\catroot2 catroot2.old
    regsvr32.exe /s atl.dll
    regsvr32.exe /s urlmon.dll
    regsvr32.exe /s mshtml.dll
    netsh winsock reset
    netsh winsock reset proxy
    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN
    dism /Online /Cleanup-image /ScanHealth
    dism /Online /Cleanup-image /CheckHealth
    dism /Online /Cleanup-image /RestoreHealth
    dism /Online /Cleanup-image /StartComponentCleanup
    Sfc /ScanNow
    net start bits
    net start wuauserv
    net start msiserver
    net start cryptsvc
    net start appidsvc
  2. Open Notepad on your computer and paste all the commands.
  3. Now click on File > Save as.

  1. Set the file name to Wufix.bat and set the type to All Files.
  2. Select Desktop as the saving location and save the file.

  1. Right-click on the Wufix.bat file on your desktop and select Run as administrator.
  2. Now the Command prompt will open and execute all the commands, which will take some time.

  1. Once they are completed, restart your PC and install the update again.

6. Use the Media Creation Tool

  1. Go to the Windows 11 Installation Media page.
  2. Scroll down to the Create Windows 11 Installation Media section.
  3. Click on Download Now.

  1. Run the exe file.
  2. Click on Accept and Next on the following screen.

  1. Select ISO File and click Next.

  1. Select the location for the file.
  2. Once it downloads, run the ISO file.
  3. Now run the Setup file inside the ISO file.

  1. Now the Windows 11 installation screen will open.
  2. Click Next, and now the installer will check for updates.

  1. Afterward, make sure that the Keep personal files option is checked in the Ready to Install screen.
  2. Click Install to install the KB5028254 update now.

If you’re still unable to install the update, contact Microsoft support. Secondly, if you’re having trouble performing some steps mentioned in the article, then let us know in the comments below.


Abdullah Iqbal

Abdullah is a Google IT certified Help Desk Technician with extensive experience in providing technical support to system users. He has a proven track record of effectively resolving IT issues, and is adept at working with tools like Jira and ZenDesk to efficiently manage support tickets. Abdullah is committed to staying up-to-date with the latest technological advancements and constantly seeks to improve his skills and knowledge through professional development opportunities.