The error message “No user logon” occurs when you are disconnected from a game in CSGO. This can happen when your connection drops for a second which interrupts the game connection. You can often overcome the issue by restarting the Steam client on your computer.
In addition, the game files can also cause the error message to persist even when you have a working internet connection. As such, we will be listing down several methods that you can use to resolve the error message in question.
1. Launch CSGO from Steam Library
The first thing you should do when starting to troubleshoot the error message in question is to launch the game from the Steam library. In some cases, the error message can occur when you are using a shortcut on your desktop to start the game.
In such a scenario, the game is not able to sync with Steam servers which can cause the no user logon error message. Therefore, to mitigate the issue, you will have to launch the game via the Steam library. Follow the instructions below to do this:
- First, open the Steam client on your computer.
- On the Steam client, click on Library to navigate to your game library.
- There, locate Counter-Strike: Global Offensive from the list of games and click on it.
- After that, click on the Play button to launch the game.
- See if that fixes the error message.
2. Change Game Priority
Every process on your operating system has a priority that indicates whether the process should be a priority in the CPU scheduler. If a process has low priority, other processes will be able to perform their operations before it. Conversely, a high priority process is given the CPU for its operations before other processes.
In some scenarios, the error message can occur when the game process has a lower priority compared to the other processes in your Windows environment. In this instance, you will have to increase the priority of the game process to resolve the issue. This will prioritise the game process on your CPU, thus allowing it to perform its tasks.
Follow the instructions below to increase the priority of the game process:
- First, open a Task Manager window by right-clicking on the Start Menu icon in the taskbar and choosing Task Manager from the menu that appears.
- On the Task Manager window, navigate to the Details tab.
- Locate the csgo.exe process from the list.
- Then, right-click on the process and choose Set priority > Above Normal.
- In case this does not resolve the issue, change the priority to High. Check if the error message still occurs.
3. Relogin to Steam
In some instances, the error message mentioned above can persist because Steam is not able to establish a connection again. This can happen due to an inconsistency with the app in which case you will have to log in to your Steam account again.
Relogging to your Steam account will create a new link to the Steam servers on your computer, thus fixing the issue caused due to a connection inconsistency. Follow the instructions below to log out from your Steam account:
- Open the Steam client on your computer.
- In the top-left corner, click on the Steam option.
- Then, choose Change Account from the drop-down menu.
- Finally, on the follow-up dialog box, click the Logout option.
- After you have been logged out, log in to your account and open CSGO. See if the error message is still there.
4. Verify Game Files
Another reason the game is not able to establish a link to the servers properly can be the game files on your computer. This can happen when the game files are either corrupted or damaged.
In such a scenario, you will have to scan your game files for any anomalies. This can be done via the verify integrity of game files feature offered by Steam. It will renew any corrupted installation files as well as download anything you are missing.
Follow the instructions below to verify the integrity of game files:
- First, open the Steam client on your computer.
- Then, navigate to the game library and right-click on CSGO.
- Choose Properties from the drop-down menu.
- Switch to the Local Files tab on the Properties window.
- Finally, click on the Verify integrity of game files to repair the game installation.
- After it is done, open the game to see if the error message still occurs.
5. Disable WiFi Adapter (if applicable)
Finally, if none of the above methods has resolved the error message for you, the issue can also occur due to your WiFi adapter. If your motherboard comes with an integrated WiFi adapter or if you have a dedicated WiFi adapter along with an ethernet connection, you will have to disable the adapter.
This can happen due to an issue with the adapter drivers causing your connection to drop randomly. In such a scenario, disabling the adapter will resolve the issue for you. To do this, follow the instructions down below:
- First, open the Settings app by pressing the Windows key + I on your keyboard.
- In the Settings app, navigate to Network & Internet > Advanced network settings.
- There, click on the Disable option next to your WiFi adapter.
- Once the WiFi adapter has been disabled, restart CSGO to see if the error message is still there.