Games

Fix: Steam Connection Error

Many users face a problem where they have a working and stable internet connection available but their Steam client doesn’t register this and prompts that there is no connection available. The reason to this problem varies because of the different software and hardware configurations of individual users. It isn’t right to say that this error is caused by exactly “this” reason. If something fixes this problem on another’s computer, it isn’t necessary it will fix yours too.

That’s why we have listed each and every method which seemed to work. We didn’t miss anything and included even the tiniest bit of detail. Refer to the solutions starting from the first and work your way down. It is advised not to miss any because as you go down, the level of technical difficulty increases.

Solution 1: Deleting clientregistry.blob

Your Steam’s client registry may get corrupted and this may be the reason why you are facing the error. We can try renaming/deleting it.

Clientregistry.blob is the file used by Steam which holds your registration data of the installed games. If we delete it, the file will be restored on the next login. You will get all of your default settings on each game installed (your name, skins etc). This fixes about 30% of the problems as this file can get corrupt easily.

Do note that after this solution when you launch Steam again, it will prompt you for your username and password. Don’t follow this solution if you don’t have your credentials at hand. Furthermore, your saved progress and in-game items will not be lost. They are stored on cloud storage by Steam so it is safe to assume that deleting clientregistry.blob won’t bring any problems to you or Steam.

  1. Completely exit Steam and end all tasks as mentioned in the solution above.
  2. Browse to your Steam directory. The default one is C:\Program Files\Steam.
  1. Locate ‘ClientRegistry.blob’.

  1. Rename the file to ‘ClientRegistryOld.blob’ (or you can delete the file completely).
  2. Restart Steam and allow the file to be recreated.

Hopefully, your Client will run as expected. If it still doesn’t work, follow the steps listed below.

  1. Browse back to your Steam directory.
  2. Locate ‘Steamerrorreporter.exe’.

  1. Run the application and re-launch Steam.

Solution 2: Stopping all Steam related processes

Sometimes just stopping Steam by ending all processes and starting it again fixes the problem. Sometimes Steam may be conflicting with another issue/software in your computer and may have halted its operations because of it. Because of this, no matter how much you try, it won’t recognize the internet connection. Check if by ending all Steam processes forcefully fixes the problem at hand. If not, move on to the other solutions.

  1. Launch your Task Manager by pressing ⊞ Win + R button. This should pop-up the Run application.

In the dialogue box write “taskmgr”. This should open up the task manager.

  1. End all Steam related processes starting from the process ‘Steam Client BootStrapper’.

  1. Restart Steam using the option Run as administrator.

Solution 3: Adding a launch option (-tcp) in Steam

Steam originally uses the UDP (User Datagram Protocol) for transmission of data. We can try changing it to TCP (Transmission Control Protocol). As we all know TCP is more reliable whereas UDP is mostly faster. If we encounter an error, we can try changing protocols to see if the problem at hand gets fixed.

You always have the option to resort back to the default setting by removing the launch option/command line.

  1. Navigate to your Steam directory. The default Steam directory is “C:\Program Files (x86)\Steam”. If you installed Steam to another one, you can browse there.
  2. Once in the main Steam folder, locate the file “Steam.exe”. Right click on it and select Create Shortcut.
  3. Right click on the shortcut and select Properties from the drop down menu.

  1. In the target dialogue box, write “-tcp” in the end. So the entire line looks like:

“C:\Program Files (x86)\Steam\Steam.exe” –tcp

Please remember to give a space after the default line in the target dialogue box.

  1. Apply the changes and close the window. Launch Steam using the shortcut and hopefully, it will run as expected.

Solution 4: Granting administrator privileges to Steam

Steam requires administrator privileges to perform correctly as it has to sync with various system files and perform read and write operations at high speeds. It also requires a lot of processing power and memory usage. Sometimes, it may be possible that Steam doesn’t work properly because it doesn’t have administrator rights and is stuck somewhere.

We can try setting the whole Steam directory as administrator and see if the problem gets fixed.

  1. Open your Steam directory. The default location of it is C:\Program Files (x86)\Steam. Or if you installed Steam in another directory, you can browse to that directory and you will be good to go.
  2. Locate a file named “Steam.exe”. This is the main Steam launcher. Right click on it and select Properties. Select the Compatibility tab from the top of the screen. Here at the bottom of the window, you will see a check box stating “Run this program as an administrator”. Make sure it is checked. Save changes and exit.

  1. Now locate the file named “Steam.exe”. Right click and select its Properties. Select the Compatibility tab from the top of the screen. Here at the bottom of the window, you will see a check box stating “Run this program as an administrator”. Make sure it is checked. Save changes and exit.

  1. Restart Steam and check if Steam connects to the internet properly.

Solution 5: Running Steam in compatibility mode and updating Windows

It may be possible that your Steam client may be having trouble with your operating system. It is a well-known fact that Steam always keeps its client and games up to date with the latest updates on all operating systems. It tweaks its client and updates it accordingly.

If you haven’t updated your system recently, you can try running in Steam in compatibility mode for an older version of the operating system. This method is known to work very less but it’s worth a shot. If it doesn’t work, you can try updating your computer through windows updates.

  1. Navigate to your Steam directory. The default location for your steam folder should be “C:\Program Files (x86)\Steam”. Press ⊞ Win + R button. This should pop-up the Run application. In the dialogue box write “C:\Program Files (x86)\Steam”. Or if you installed Steam in another directory, you can browse to that directory and you can proceed with steps mentioned below.
  1. Locate the file “Steam.exe”. Right click on it and select Properties from the drop down menu.
  2. Choose the “Compatibility” tab and check the box which says “Run this program in compatibility mode for: “.
  3. In the drop down box, select Windows 8/Windows 7. It is advised not using the older versions as most probably, they won’t work. Apply the changes and save.
  4. Re-launch the Steam client and check if the client is connecting to the internet properly.

  1. If the client still refuses to connect, follow the steps below to ensure that your machine is up to date with the latest updates.
  2. Click Start and type in the dialogue box “Settings”. Click the first search result which returns in the search results. Click on the “Update and security” button.

  1. Here you will find “Check for updates” in the “Windows Update” tab. Now windows will check for any available updates and perform them after downloading.

  1. Launch Steam again and check if it connects to the internet or not.

Solution 6: Changing language of the Steam client

This is a bug which doesn’t allow Steam to connect to the internet. You can change your language to any other and try to log in using your credentials. If Steam connects, you can revert back to the language set earlier; otherwise, you can revert back and follow more solutions listed below.

There are two methods for changing the language of Steam. You can change the language if Steam is opening in offline mode, or you can change it using a command line parameter like the one we used before.

Changing through client

  1. Launch your Steam client (it will be in offline mode). Click on Steam present on the top left side of the screen and select Settings from the drop down menu.
  2. Navigate to the tab named Interface (present on the left side). Now you will be able to a line which says “Select the language you wish Steam to use (requires Steam to restart)”. It will be followed by a drop down box. Click it and select any language.

  1. Save changes and restart Steam. Check if it connects to the internet.

Changing through command line

  1. Navigate to your Steam directory. The default Steam directory is “C:\Program Files (x86)\Steam”. If you installed Steam to another one, you can browse there.
  2. Once in the main Steam folder, locate the file “Steam.exe”. Right click on it and select Create Shortcut.
  3. Right click on the shortcut and select Properties from the drop down menu.

  1. In the target dialogue box, write “-language german” in the end. So the entire line looks like:

“C:\Program Files (x86)\Steam\Steam.exe” –language german

(Sometimes you have to write “de” in the place of German or “it” in the place of Italian. You can check these short names through the internet”).

Please remember to give a space after the default line in the target dialogue box.

  1. Apply the changes and close the window. Launch Steam using the shortcut and hopefully, it will run as expected.

Solution 7: Flushing Steam config files and DNS

We can try resetting your internet settings and config to see if the problem gets resolved. Flushconfig flushes and reloads the configurations for each of the applications/games installed in your PC.

Most operating systems are designed to cache the DNS records. It is generally a good practice as it allows an application to process faster requests/data transfer to a website. However, if the DNS frequently changed, it is necessary to flush it so the new DNS can be retrieved and you can resume the data transfer you were doing. It removes the local cache from your computer and obtains the most recent cache that your Internet Service Provider is using.

  1. Press Windows + R to bring up the run application.
  2. In the dialogue box type “steam://flushconfig”.
  3. Steam will pop up a small window to confirm your action. Press Ok. No note that after this action, Steam will ask you to log in again using your credentials. Don’t follow this method if you don’t have access to your login details.

  1. After performing the above actions, press Windows + R button to pop up the Run window again. In the dialogue box type “cmd” to bring up the command prompt.
  2. Once in the command prompt, type “ipconfig /flushdns”. Press Enter.

  1. Restart your PC and re-launch Steam to see if the problem is resolved.

Solution 8: Restarting your router manually

It can be possible that your internet router may be saved in the wrong configuration. Or any recent settings may have caused it not to work properly. Of course, you should try to restart the router first and check, but, if that doesn’t work, we can try resetting the router (hard-reset) manually and see if it improves our situation.

  1. Pick up your router and turn it back so all the ports are in front of you.
  2. Look for any button named “reset” on its back. Most routers don’t have buttons so you don’t accidentally reset it to factory defaults, instead, you have to use something thin like a pin to press inwards towards the hole which says “reset”.

  1. Reset your router and connect your computer again to the WiFi network. Launch Steam again and check if the problem gets fixed.

Note: It is worth noting that after you manually reset your router, your router won’t have any SSID (password) and the name of your WiFi will be set to default (something like TPlink121). Furthermore, any internet settings that your internet provider have set on it will be removed. Do not perform this method unless you know those settings or your router works as a plug and play. It can be a real pain to call up the provider and ask them to guide how to make the internet working again so always keep this factor in mind. All the connected devices will be disconnected and you will have to re-connect all the devices one by one again.

Solution 9: Resetting settings of your router through the web page

There is also an option to reset your router settings through the web page using your default gateway IP address. You can use this method if solution 8 is proving troublesome for you due to any reason. Once again, the note written above applies to this solution too so it’s best to keep all of those things in mind.

  1. Open your web browser and type in the IP address of the router (if you don’t know this, it will most probably be written on the back of your router or in its box/manual). It will look something like 192.168.1.1

  1. Press enter. Now the router will ask you for the username and password before it allows you access. The default ones are admin/admin. If this isn’t working and you don’t remember the credentials, you can always contact your internet provider and ask them.
  2. Click on the Tools tab on the top and the System Commands on the left.
  3. Here you will be seeing a button named Restore. Click it. You will be disconnected with your router and it will resort back to factory settings.

Note: Do note that the menu configuration may be different for each router. You can easily type in your model number in Google and see how to reset the router (if you are unable to reach the factory reset button yourself).

  1. After connecting back to the internet, launch Steam again and check if it is registering the internet connection or not.

Solution 9: Disabling beta programs

There is a case where your beta participations may cause Steam to act unusual/out of order. Using the beta participations, you gain game content before they are released. The content is rather unstable and the developer launches frequent updates time to time addressing the bugs. There is no harm in disabling beta participations. The beta content will be gone along with the content that was stored about your progress according to it. Follow the steps listed below:

  1. Press Windows + R button to open the Run application. In the dialogue box type “taskmgr”. This is a command to bring up the Task Manager irrespective of the version of windows you are using.
  2. Search for different Steam processes which are running and close them one by one. Don’t leave any behind. This ensures that the changes we make stay concrete and get saved so when we launch the client again, it doesn’t display any errors.
  3. Also, close all third party applications, refresh your screen, and proceed with the next step to opt out of Steam beta.
  4. What opting out of beta actually means is opting out of updates until they are officially launched. There are both pros and cons of the beta phase. You get to try the new changes before they are released a few months later; on the other hand, the updates may still be buggy and cause you unexpected problems. In this case, Steam is misbehaving and not connecting to the internet. Open your Steam client and in the upper left corner you will see an option named “Steam”. Click it and navigate to settings.

  1. When you are in the settings, click the very tab named “Account”. Here you will see an option named “Beta participation”. We have to make sure that your client isn’t part of any beta phases. Click the option and you will see a drop down window allowing you to select your option.

  1. Select the option which says “NONE- Opt out of all beta programs”. Close Steam and open task manager to end all the Steam processes. Restart your computer and open Steam again. If your client was part of a beta program, it will install some updates before you can play your games again.
  2. If you face any problem while opting out of beta you can browse to your directory and delete the beta files from there. The default location for your steam folder should be “C:\Program Files (x86)\Steam”.

Press ⊞ Win + R button. This should pop-up the Run application.

In the dialogue box write “C:\Program Files (x86)\Steam”.

Or if you installed Steam in another directory, you can browse to that directory and you can proceed with steps mentioned below.

  1. Browse to a folder named “Packages” and delete all the files that start with beta. Close the window and after starting the client again, follow the method on how to opt out beta mentioned in step number 4.
  2. Restart Steam and check if Steam goes online after recognizing that there is an internet connection available.

Solution 10: Starting Steam in Safe mode with Networking

Another thing we can try is starting Steam in Safe mode with Networking. Safe mode is used in helping diagnose the problem. If Steam connects to the internet using this method, it means that a third party application is conflicting with your client.

Starting anything in safe mode doesn’t pose any kind of thread and it is used worldwide to fix various problems. You don’t have to worry about anything.

  1. Get your computer to safe mode by selecting from various different options available. Select ‘Enable Safe Mode with Networking’. You can learn how to get your PC to safe mode from here. If you are running Windows 7, press F8 upon the startup of your PC and you will be directed to a similar window where you can select the required option.

  1. Open Steam and try connecting it to the internet and logging in. If this is successful, it means that your antivirus or firewall/third party program may be the issue. You can browse the solutions below where we have explained how to remove/configure these applications step by step.

Solution 11: Clearing your download cache

Clearing your Steam download cache can fix problems that may result in a not responding/connecting client. This process won’t affect your current games. You would only have to re-login. Don’t use this solution if you don’t have your correct login credentials at hand.

  1. Open your Steam client and navigate to Settings. This is located in the top left menu.
  2. Locate Downloads in the Settings panel.
  3. Click Clear Download Cache. Click OK to confirm your choice and after a while, Steam will ask for your login credentials.

  1. After logging in again, Steam will start as expected.

If the downloads are smooth on another network, it means there is a problem with your ISP. You have to contact the customer representative and tell him about your specific problem. You can also try disconnecting other devices on your network and restart the internet modem. You should also check if there is any conflict with your antivirus or Windows defender. Sometimes, the extensions present in Chrome also create problems.

Solution 12: Scanning for malware

There can be malware present on your PC which may be giving you connectivity. Although you can scan for malware using different antivirus programs, you can also use malwarebytes. Please note that we only link other websites to help our users. We won’t be responsible to for any risks involved using that software whatsoever.

Solution 13: Disabling Firewall/Antivirus

It is a very common fact that your firewall and antivirus software conflicts with Steam. Steam has a lot of processes going on at once to ensure that your gaming experience is nothing but the best. However, many antivirus software mark these processes as potential threats and quarantine them resulting in some processes/applications not working. We have put together a guide on how to put steam as an exception in antivirus. Follow the steps here.

For disabling the Windows Firewall, follow the steps listed below.

  1. Press Windows + R button to bring up the Run application. In the dialogue box type “control”. This will open your computer’s control panel in front of you.
  2. On the top right there will be a dialogue box to search. Write Firewall and click on the first option that comes as a result.

  1. Now at the left side, click the option which says “Turn Windows Firewall on or off”. Through this, you can turn your firewall off easily.

  1. Select the option of “Turn off Windows Firewall” on both the tabs, Public and Private Networks. Save changes and exit. Restart Steam and launch it using the option Run as administrator.

Solution 14: Disabling Proxy settings

Having a proxy active on your computer can cause Steam not to connect to the internet properly. A proxy induces a tunnel through which your internet data flow. While sometimes it may work, many times Steam produces an error. We can disable your proxy settings and check if Steam connects to the internet or not.

First of all, make sure that suspicious search engines are uninstalled and there are no “extra” programs present on your PC.

Method 1: Chrome

  1. Open Chrome browser and click on the Chrome menu (top right) upon opening.
  2. After the drop down comes, click on Settings.

  1. Once the Settings page is opened, type “proxy” in the search dialogue bar present on the top.
  2. From search results, select the result which says “open proxy settings”.
  3. When the settings are opened, click on “LAN Settings” in the Connections tab, present in the bottom.

  1. Uncheck the line which says “Automatically detect settings”. And also uncheck the line which says “Use a proxy server for your LAN”. Save changes and exit. Restart Steam.

Method 2: Through Network Settings

  1. Press Windows + R button to bring up the Run application.
  2. In the dialogue box, type “inetcpl.cpl”.
  3. The internet properties will open. Navigate to the Connections tab and click on LAN settings.
  4. Once in the LAN settings, uncheck the line which says “Automatically detect settings”. And also uncheck the line which says “Use a proxy server for your LAN”. Save changes and exit to re-launch Steam.

Solution 15: Editing your registry to set offline value to 0

We can check if the offline value in your computer is set to 0. If it is set to 1, it means that no matter how hard you try or how many methods you test, Steam will never connect to the internet.

Please follow the steps very carefully as any carelessness while editing registries can cause a lot of damage to your computer and may render it unusable.

  1. Press Windows + R button to launch the Run application. In the dialogue box, type “regedit”. Press Enter.
  2. Navigate to HKEY_CURRENT_USER using the menu’s present on the left side of the window. Then search for a folder of Software. Once you open it, search for Valve.

  1. Once in Valve, click the folder Steam and on the right side, all the registries will show up.
  2. Right click on “offline” and click modify. Set it to 0 (if it is set as 1). Save changes and exit.
  3. Restart Steam and check if is connecting to the internet. It is advised that you restart your computer after modifying the registry.

Final Solution: Refreshing Steam files

If the error still persists at this stage, we have no choice but to refresh Steam files. Refreshing Steam files will reinstall Steam on your computer again. We will delete some of the configuration folders to ensure that they get renewed upon the installation and all the bad files get removed.

Please note that any interruption during the copy process will corrupt the files and you will have to re-download the entire content over again. Only proceed with this solution if you are sure that your computer won’t be interrupted.

  1. Navigate to your Steam directory. The default location for your directory is

C:/Program Files (x86)/Steam.

  1. Locate the following files and folders:

Userdata                                      (folder)

Steam.exe                                    (Application)

Steamapps                                    (folder- only preserve the files of other games in it)

The userdata folder contains all the data of your gameplay. We don’t need to delete it. Furthermore, inside Steamapps, you will have to search for the game that is giving you problem and only delete that folder. The other files located contain the installation and game files of other games you have installed.

However, if there all the games are giving you problems, we suggest that you skip deleting Steamapps folder and proceed with the following step.

  1. Delete all other files/folders (except the ones mentioned above) and restart your computer.
  2. Re-launch Steam using administrator privileges and hopefully, it will start updating itself. After the update is complete, it will run as expected.

Even after resorting to all these methods the problem doesn’t get fixed, it means there is a problem with your ISP and you should contact your internet provider.

Leave a Reply

Your email address will not be published.

Expert Tip

Fix: Steam Connection Error

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

Download Now

I'm not interested

Close