How to Fix Netflix Error NW-4-7 on PS4 and Xbox One?

Some Ps4 and Xbox One console users are reporting that they end up seeing the ‘Netflix Error NW-4-7‘ every time they attempt to stream content using the Netflix app. This particular error code points towards information on the host device that needs to be refreshed or to a connectivity issue.

Netflix Error NW-4-7 on Ps4 and Xbox One

Since one of the most common culprits that will trigger this error is a case of badly cached data, you should start your troubleshooting guide by signing out of the Netflix application and signing in again to clear any temporary data related to your account. If that doesn’t work, consider restarting or even resetting your networking device.

However, if you’re only encountering this issue when connected to certain networks, you should investigate any network restrictions. Hotels, schools and other types of public networks often block streaming clients in order to preserve bandwidth.

Under some circumstances, your console might also trigger the ‘Netflix Error NW-4-7‘ due to an inconsistent default DNS. In this case, your best hope at fixing the issue is to make the switch to Google’s public DNS.

If the issue is originating due to temporary data stored by your console, you should be able to get the issue fixed by power cycling your console in order to drain the power capacitors and clear temporary data related to the firmware.

Method 1: Sign Out of Netflix

Regardless of the platform where you’re encountering the issue, you should start by clearing a generic Netflix app glitch most commonly caused by temporary files that the Netflix app maintains. To do this, all you need to do is sign out of Netflix before signing back. This process will end up clearing temporary files that are currently being stored for the connected account.

Note: The fix below is universal and should work regardless of the platform you’re encountering the issue with.

Here’s a quick guide on signing out of Netflix in order to clear the temporary files:

  1. From the home screen of Netflix, locate the menu row and press the B button (on Xbox One) or X button (on PS4) to access it.
    Accessing the Settings menu
  2. After you’ve accessed the settings menu, select Sign Out from the list of items.
    Note: In case you cannot locate the Gear icon on Xbox One, press the following arrow sequence to sign out automatically:

    Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  3. After you have successfully signed out, sign back in with the same account credentials and see if the ‘Netflix Error NW-4-7‘ still appears when you try to stream content from the Netflix app.

In case the same issue is still occurring, move down to the next potential fix below.

Method 2: Eliminate any network restrictions (if applicable)

Keep in mind that you might see this error on public networks due to the fact that the Netflix app is blocked. This is very likely if you’re only encountering the issue once you are away from your home network – on a hotel, hospital school or work network.

Certain network administrators will make sure that streaming clients such as Netflix, Amazon Prime, and HBO Go are intentionally blocked in order to save bandwidth. This is very common with hotels, schools and public networks in general.

If you think this scenario is applicable, you have two ways forward:

  • Talk to the network administrator and ask him to lift the restrictions enforced for Netflix.
  • Use a different network – You can create a hotspot from your mobile phone, just to test this theory out.

If this method is not applicable to your particular scenario, move down to the next potential fix below.

Method 3: Restarting the Router / Modem

In some circumstances, this issue can be facilitated by a network inconsistency that’s caused by your router or modem. If none of the methods above have helped, you might be able to fix the issue by rebooting your router or resetting it.

The best way to start is via a simple reboot since this will not override any custom settings that you previously established. To do this, simply switch your device Off via the physical button that’s typically located on the rear.

After you do this, unplug the power cable and wait for at least 30 seconds in order to ensure that the power capacitors are completely drained.

reboot router
A demonstration of restarting the router/modem

After the router/modem has been restarted, open the Netflix app again and see if the issue is now resolved. In case you’re still seeing the same ‘Netflix Error NW-4-7‘, consider doing a router reset.

To do this, you’ll likely need a needle, toothpick or a similar object in order to reach the reset button on the rear of your networking device. Once you reach it, keep it pressed for at least 10 seconds or until you see all the front LEDs flashing out at once.

Resetting Router

But keep in mind that this operation will reset any custom settings that you previously established for your router or modem (this includes login credentials and forwarded ports).

After you reset your networking device, wait for Internet access to be re-established and then attempt to launch the Netflix app from your console one again to see if the problem is now fixed.

In case the problem is still appearing, move down to the next potential fix below.

Method 4: Using Google DNS

As it turns out, the ‘Netflix Error NW-4-7‘ can also occur due to inconsistency with the DNS (Domain Name System). As it turns out, the default DNS might end up creating streaming problems with the Netflix app.

Several users encountering the same issue on Xbox One and Ps4 have managed to fix the issue by using the Google public DNS instead. However, the steps of configuring this will be different depending on the platform where you’re encountering the issue on.

But regardless if you see the ‘Netflix Error NW-4-7‘ error on PS4 or Xbox One, we’ve created two separate guides to accommodate both scenarios:

Enforcing the Public Google DNS on Xbox One

  1. From the main dashboard, press the Xbox button on your controller to bring up the guide menu. Next, access the Settings menu.
    Accessing the Settings menu on Xbox One
  2. Inside the Settings menu, access the Network sub-menu then select Advanced Settings and press the X button.
    Xbox ONE advanced network settings
    Xbox ONE advanced network settings
  3. Next, choose DNS Settings and then select Manual from the list of available options.
  4. Once you’re inside the DNS settings menu, set 8.8.8.8 as the Primary DNS and 8.8.4.4 for the Secondary DNS.

    Google DNS Settings in Xbox console
    Google DNS Settings – Xbox

    Note: You can also use the DNS address for IPV6 if you want:

    Primary DNS - 208.67.222.222
    Secondary DNS - 208.67.220.220
  5. Save the changes that you just did, then restart your console and see if the Netflix app starts working normally once the next startup is complete.

Enforcing the Public Google DNS on PS4

  1. From the main dashboard of your PS4, access the Settings menu.
  2. From the Settings menu, access the Network menu, then select Set up Internet Connection and press X to get started.
    20171010144722
  3. Next, choose either Wi-Fi or LAN, depending on the type of network that you’re using (wired or wireless).
  4. After you get to the next menu, choose Custom, then set the IP Adress to Automatically.
  5. Once you get asked to set the DHCP Host Name, set it to Do Not Specify.
  6. Inside the DNS Settings screen, set it to Manual, then change the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4.
    Google DNS settings in PS4 console
    Google DNS settings – PS4

    Note: If you prefer IPV6, use these values instead:

    Primary DNS - 208.67.222.222
    Secondary DNS - 208.67.220.220
  7. Save the changes, then restart your console and launch Netflix to see if the same issue is still occurring.

In case the same issue is still occurring, move down to the next potential fix below.

Method 5: Power cycling your console

If none of the potential fixes above have worked, there’s a high chance that the issue is actually being caused by some type of corrupted temporary data that is being stored locally. If this scenario is applicable, you should be able to fix the issue by performing a power cycling procedure on the affected console that’s having trouble streaming Netflix content.

To do this, follow one of the guides below (the one that’s applicable) in order to power cycle your console:

Performing a power cycle on PS4

  1. Press and hold the PS button on your console until you see the Power Options.
  2. Next, select Turn off the PS4 option from the list of options.
    Turning OFF PS4

    Note: Don’t use Rest mode since you will not be able to complete the power cycle procedure.

  3. Wait until the front LED stops flashing, then unplug the power cable and wait at least 30 seconds in order to ensure that the power capacitors are completely drained.
  4. Plug the power cable back on, then press the PS button on your console to boot up your console again.
  5. Once the startup is complete, launch the Netflix app once again and see if the same issue is still occurring.

Performing a Power Cycle on Xbox One

  1. With the console fully turned on, press the Xbox button (on your console) and keep it pressed for 10 seconds or until you see that the front LED is no longer flashing.
    Power-cycling Xbox One console
  2. Once your console is fully turned off, unplug the power cable and wait for 10 more seconds to ensure that the operation is complete.
  3. Start your console again conventionally and see if you spot the log start-up animation. If you see it, it’s evidence that the procedure was completed successfully.
    Xbox One starting animation
  4. Once the startup is complete, launch the Netflix app again and see if the issue is now resolved.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Netflix Error NW-4-7 on PS4 and Xbox One?

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