How to Fix “Code: tvq-rnd-100” Error in Netflix?

If you ever try to view content on Netflix and encounter the error message ‘tvq-rnd-100‘, or error code 100, this means there is a network issue that’s stopping you from streaming movies and TV shows. This error mostly happens on devices such as televisions, PlayStation 4/5, and Xbox, and is less common on other devices.
Netflix error code tvq-rnd-100A weak internet connection, out-of-date software on your device, or occasional issues with Netflix’s own servers are the main reasons for this error.

Other possible reasons can include incorrect device settings for Netflix, or network interference from other devices on your network.

Before you try the methods below, we highly suggest doing a simple restart of both your device and the Netflix app. Often, this can fix temporary issues causing the error. If the problem continues after a restart, please follow the step-by-step troubleshooting guide provided below.

1. Check Internet and Server Status

The first troubleshooting step is to check your internet connection for stability and speed. You can test your internet speed on platforms such as Fast or Speedtest. If your internet is slow, a router or modem restart might help, or you may need to contact your Internet Service Provider (ISP).

Internet speed test screenshot

Netflix’s server issues can also cause this error. You can check the server status here to see if Netflix’s servers are operational.

2. Sign Out and Sign Back Into Netflix

Logging out and back into your Netflix clears all the data in the cache and forces it to get new data from the server. This often fix login problems that might be causing the error code 100.

  1. Click the icon at the top right side of the screen and select Sign Out of Netflix.Sign out of Netflix option
  2. Revisit the Netflix website and enter your credentials.Netflix login page

3. Reset Internet Settings (on Windows)

Your internet cache and settings could be causing this error. By resetting these settings to default, you could potentially fix the connectivity issue.

  1. Open the Search menu, type cmd, and launch the Command Prompt as an Administrator.Opening Command Prompt as Administrator
  2. Execute the following commands:
    netsh winsock reset
    netsh int ip reset
    ipconfig /release
    ipconfig /flushdns
    ipconfig /renew

    Command Prompt commands

  3. Restart your PC.

4. Disable OpenDNS and Reset DNS Settings

Issues with internet connections can often be due to modified DNS settings. Resetting these settings to their default can fix the issue. In particular, turning off OpenDNS has been known to work in some instances.

1. Right-click on the Network icon in the system tray and click on Open Network and Internet Settings.Network and Internet Settings in system tray
2. Select Change Adapter Settings.Changing Adapter Settings
3. Right-click on your primary internet connection and select Properties.Internet connection properties
4. Locate and select Internet Protocol Version 4 and click on Properties.Internet Protocol Version 4 Properties
5. Choose Obtain DNS server address automatically, which allows the system to detect the DNS settings automatically.Obtaining DNS server address automatically
6. Click OK to apply the new DNS settings.

5. Reset Your TV

If the above solutions do not resolve the issue, consider resetting your TV. A reset removes unnecessary applications and restores the settings to default, which may solve the problem.

For a comprehensive guide on how to reset your TV, please refer to our article, How to Reset TV.

6. Try Netflix on a Different Device

Consider trying to use Netflix on another device. Examples of other devices could include a computer, a different TV, or a mobile phone. By doing this, it can help verify if the problem is with your device or your Netflix service. This approach might reveal that the problem is specific to the device you’re using.


Abdullah Iqbal

Abdullah is a Google IT certified Help Desk Technician with extensive experience in providing technical support to system users. He has a proven track record of effectively resolving IT issues, and is adept at working with tools like Jira and ZenDesk to efficiently manage support tickets. Abdullah is committed to staying up-to-date with the latest technological advancements and constantly seeks to improve his skills and knowledge through professional development opportunities.