Some Windows users have been reporting that they see the LogTransport2.exe error at every startup after their computer crashes out of the blue. In some cases, affected users are reporting that the computer shuts down right after the Ok button is clicked. This problem is confirmed to occur on Windows 7, Windows 8.1, and Windows 10.
What is LogTransport2?
LogTransport2.exe is a vital process belonging to the LogTransport Application signed by Adobe systems and part of the Adobe Acrobat family. It’s typically associated with a couple of tasks performed by Portable Document Format (PDF).
By default, you should be able to find this file in the following location:
C:\Program Files\Adobe\Reader x.0\Reader
After investigating this issue thoroughly, it turns out that there are several different scenarios that might prompt the apparition of this error:
- Crash during data exchange – As it turns out, one of the most common instances that will cause this error is during data exchange between your local installation and the Adobe user data collection server. One way to stop this error from occurring is to access the Privacy page on your account and disable Machine Leaning and Desktop and App usage.
- Corrupted Adobe product installation – As it turns out, this problem can also occur if the local installation of your Adobe product (most likely Adobe Reader) contains some corrupted files that are currently affecting the exchange of data. In this case, you should be able to fix the problem by repairing the corrupted installation.
- Outdated Acrobat Reader version – Another scenario that might cause this problem is an instance in which you’re using a severely outdated version of Adobe Reader that cannot update itself due to a partially corrupted auto-update function. In this case, using the Help menu to update to the latest version should allow you to fix the issue thoroughly.
- Malware / Adware infection – There are certain documented circumstances in which this problem occurs because the installation of Adobe is affected by an adware or malware infection. In most cases, this problem occurs because a malware infection poses as the legitimate LogTransport2.exe file. In this case, the most effective method of fixing the problem is to run a Malwarebytes scan to quarantine every file affected by the corrupted instance.
- Data Transfer crash during the transmission of data – If you’re encountering the error while your local Adobe installation is sending usage data to the Adobe server, you should be able to stop any new instances of the error from occurring by modifying the permissions of the UsageCC registry key to prevent your local installation from communicating with the Adobe server.
Now that you know every potential culprit, here’s a list of methods that have been confirmed to fix this issue:
Method 1: Disabling Machine Learning and Desktop and App Usage
As it turns out, one of the most common instances that will cause this error is an unsuccessful attempt to send data to the main Adobe server. A lot of affected users have reported that the LogTransport2.exe error has stopped occurring entirely after they’ve signed in with their account on the Privacy page of adobe and disabled data collection for Machine Learning and Desktop and app usage.
After doing this and saving the change, most users have reported that the Application Error crashes have completely stopped.
Note: Keep in mind that disabling Machine Learning and Desktop and app usage will not affect the functionality of your machine in any way whatsoever. All it does is prevent the local installation of the program from collecting data and sending it to Adobe.
If you find yourself in a similar situation, follow the instructions below to disable data collection on your machine and fix the LogTransport2.exe error.
- Open your default browser and access the Privacy tab of Adobe.
- When you get to the initial sign-in page, make sure you sign in with the same account that you’re currently using with your local installation.
- Once you are successfully signed in, go under Desktop and app usage and disable the checkbox associated with Yes, I’d like to share information on how I use Adobe desktop apps.
- Next, scroll down to Machine learning and disable the checkbox associated with Yes, allow my content to be analyzed by Adobe using machine learning techniques.
- Once the modifications have been made, restart your computer and see if the problem is fixed at the next startup sequence.
In case you’re still seeing the same LogTransport2.exe error during startups, shutdowns or when opening an Adobe app, move down to the next potential fix below.
Method 2: Repairing the installation
According to some affected users, this issue can also occur in a scenario where you’re actually dealing with some type of corruption that’s affecting the local installation of Adobe products.
If this scenario is applicable, the first thing you should do is initiate a repair process from the Programs and Features menu. Several affected users that were previously dealing with the same problem have confirmed that this method finally solved the unexpected errors associated with the LogTransport2 executable.
In order to repair the installation of the Adobe programs that might cause this error, follow the instructions below:
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ inside the text box, then press Enter to open up the Programs and Features menu.
- Inside the Programs and Features menu, scroll down through the list of installed programs and right-click on Adobe Acrobat DC, and choose Change from the context menu.
- Inside the repair menu, click Next at the first prompt, then select Repair from the Program Maintenance tab and hit Next to advance forward.
- Finally, click the Update button to initiate the process and wait patiently until the repair procedure is complete.
- Once the operation is complete, repeat steps 2 to 4 with every program inside Programs and Features that are signed by Adobe Systems Incorporated.
- After every Adobe program is repaired, restart your computer one final time and see if the problem is fixed at the next computer startup.
In case the same LogTransport2.exe error is still occurring, move down to the next potential fix below.
Method 3: Updating your Acrobat Reader
Another reason why you might see this error consistently is a scenario in which you’re running an older version of Adobe Acrobat that’s no longer able to communicate with the main server due to the fact that it’s outdated. Normally, your Adobe installation should be perfectly able to update itself, but there are some circumstances where the auto-updating function glitches out to the point where it cannot update the current build version.
If this scenario is applicable, you should be able to fix the problem by forcing the program to update via the Help menu.
This method has been confirmed to be effective by a lot of users that were previously encountering startup or shutdown issues with the LogTransport2.exe error.
In case this scenario looks like it could be applicable, follow the instructions below:
- Open Adobe Acrobat Reader DC and sign in with your account is needed.
- Once you are successfully signed in, use the ribbon at the top to access the Help menu.
- From the Help context menu, click on Check for Updates
- Wait until the utility checks if a new update is available.
- If a new update is available, follow the on-screen prompts to install the newest version of Adobe Acrobat Reader and see if the problem is now fixed.
In case you’re still getting the same LogTransport2.exe errors, move down to the next potential fix below.
Method 4: Running a Malwarebytes scan
If none of the methods above have worked for you, you should seriously consider that you might be dealing with some kind of malware or adware infection that is affecting the local installation of Malwarebytes.
Since there are multiple components that might be affected by this issue, the most effective method, in this case, is to use an anti-malware / anti-adware utility to locate and remove every dependency associated with LogTransport2.exe.
If you’re looking for a free alternative that can do this, our recommendation is to go for a Malwarebytes scan.
This type of scan will be capable of identifying and removing the vast majority of malware and adware with cloaking capabilities that might be currently posing as the legitimate LogTransport2.exe file.
Go through with the scan as instructed above and deal with every file that gets quarantined at the end of this scan. Next, restart your computer and see if the issue is resolved at the next computer startup.
If the same problem is still occurring, move down to the final potential fix below.
Method 5: Modifying the Permissions of UsageCC
According to Adobe, you might also be encountering problems with the LogTransport2.exe file due to some kind of permission issue that’s currently affecting the UsageGG registry key. As it turns out, you might be able to stop the startup/shutdown errors from occurring again by ensuring that log data associated with your Adobe applications are not allowed to be forwarded to the main server.
Follow the instructions below to change the permissions of the UsageCC registry key using Registry Editor and see if the problem is still occurring after your restart your computer:
- Press Windows key + R to open up a Run dialog box. Next, type ‘regedit’ and press Enter to open up the Registry Editor Utility. When you’re prompted by the UAC (User Account Control), click Yes to grant admin access.
- Inside the Registry Editor, navigate to the following path using the menu on the left:
- Once you arrive at the correct location, right-click on UsageCC, and click on Permissions from the newly appeared context menu.
- Once you’re inside the Permissions wizard, click on the Advanced button, then click on Disable inheritance from the following window, before finally clicking Ok.
- Once you’re inside the Properties wizard, select the System entry, then click on the Remove button.
- Finally, click on Apply and Ok to save the changes before restarting your device.
- After the next startup is complete, see if the problem is fixed.