If your Outlook desktop app keeps asking for the password again and again even after you have successfully logged in, it can be due to a recent Windows update or your Outlook settings. Windows updates are aimed to improve your system’s performance, offer better functionality and much more stability, however, sometimes these updates can cause certain issues to pop up. This issue can be taken as an example where outlook keeps troubling you with the login prompts.
Outlook has to be one of the most used online webmail service provider developed by Microsoft. Most of the people use the desktop app provided by Microsoft in the Windows 10. The said problem affects most of the Outlook versions like Outlook 2016, 2013, 2010 etc. Therefore, to help you circumvent the issue, we have made a list of the most effective solutions which will solve your problem.
What causes Outlook to Keep Asking for Password on Windows 10?
When your Outlook app keeps asking for the password, it can be due to the following factors —
- Outlook settings: Sometimes, there is a problem with your Outlook app settings which is causing the issue.
- Windows update or upgrade: In some cases, a Windows update or upgrade can reset your intentionally set preferences for certain apps which can cause the issue.
You can isolate the issue by following the solutions down below.
Solution 1: Clear Cached Passwords
The first thing you need to do in order to fix your issue would be to clear your cached passwords located in the Control Panel. Here’s how to do it:
- Go to the Start Menu and open up the Control Panel.
- Set the View By, located under the address bar on the right-hand side, to Large Icons.
- Navigate to User Accounts.
- On the left-hand side, click on ‘Manage your credentials’.
- Select the credentials for Lync, Outlook, and Microsoft in both the Windows Credentials and Generic Credentials.
- Click on Details and then select Remove from Vault.
- Exit the Control Panel and then restart your system.
Solution 2: Enable the Remember Password Option
In some cases, the issue is due to a simple mistake. If you haven’t checked the Remember Password option while logging in, that might be causing the problem. In such an event, you will have to enable the option. Here’s how:
- Run Outlook, go to the File tab and click on Account Settings.
- Select your account under the Email tab.
- A window will appear, scroll down to the bottom and locate the ‘Remember Password’ option. Make sure it is checked.
Solution 3: Uncheck the ‘Always Prompt for Logon Credentials’ Option
Your outlook application might be prompting you to enter the password again and again because you have configured it as such. To eliminate such a possibility, you will have to do the following:
- Launch Outlook.
- Go to the File tab and then select Account Settings.
- In the Account Settings section, select Account Settings.
- Highlight your account and click on Change.
- Click on the More Settings button.
- Switch to the Security tab.
- Unselect the ‘Always prompt for logon credentials’ option under user identification.
- Click OK and then close your Outlook.
Solution 4: Creating a new Profile
Sometimes, the issue can be due to a corrupt/damaged profile or due to a bug with it. In such a scenario, you will have to create a new profile. Here’s how to do it:
- Make sure that you have closed Outlook.
- Go to the Start Menu to open the Control Panel.
- Click on Mail.
- Click the Show Profiles button and then select Add.
- Enter the name of the new profile and then select OK.
- Afterward, enter your name and email.
- Hit Next and then click Finish.
- Lastly, select your profile as the ‘Always use this profile’ and then click OK.
Solution 5: Update Outlook
If none of the solutions given above have worked out for you, there might be something wrong with your Outlook application. Therefore, you will have to update your Outlook application to the latest version. Here’s how to do it:
- Open up Outlook, go to File and then select About Outlook.
- Select Office Account and then click on Update options.
- Finally, select the Update now entry from the list to search for any new updates.