Fix: Call Failed in iPhone

Your iPhone may show the call failed error due to the incorrect date and time settings. Moreover, outdated or corrupt iOS software of your device can also cause the error under discussion. The affected user gets the error on incoming or outgoing calls and occasionally, on both.

In the case of incoming calls, some users were able to connect on the second call from the same caller. Also, in some cases, the incoming call is forwarded to voicemail with a half ring on the actual phone. In case of outgoing calls, when the call is picked up by the recipient, the call continues for 15-20 seconds (just silence), and then the call is disconnected with the error. In some rare cases, the user encounters the error during ongoing calls.

iPhone Call Failed

 

The error is not carrier or country-specific. Also, the problem is not limited to a particular model of the iPhone. The issue occurs on a physical sim as well as E-sim.

Before proceeding with the troubleshooting process to fix Call failed on iPhone, perform a simple restart of your device (or in Apple’s terms: soft reset). Also, remove the sim card and if there is any dust/debris on the sim, then clear it and reinsert the sim card.

Moreover, the issue could be a result of a bad sim card, so, either try a new sim card in the problematic device or try the problematic sim card in another phone. Furthermore, try to use the phone in a different place especially outdoor. Additionally, make sure there is no cellular service outage. If you are having issues with outgoing calls, make sure you have an active connection (for prepaid users, check if balance is available). Moreover, if you are having issues with international calls, then make sure your number/plan supports international calling.

Solution 1: Disable VOLTE or Use Data Only Option

Your iPhone supports the LTE (Data Only) and VOLTE (Voice and Data) options (if supported by your telecom carrier). You may encounter the error under discussion if VOLTE is enabled and signal strength is not good in your area. In this case, enabling the LTE (Data only) option may solve the problem.

  1. Open Settings of your iPhone and tap on Cellular.
    Open Cellular Settings of Your iPhone
  2. Now tap on Cellular Data Options.

    Enable Cellular Data Options of Your iPhone
  3. Then tap on Enable LTE.
    Open Enable LTE of Your iPhone
  4. Now tap on the Data Only option to activate it and then check if your iPhone is clear of the call failed problem.
    Enable Data Only

Solution 2: Enable/Disable the Airplane Mode

The issue could be a result of a temporary network/communication glitch. In this context, simply enabling/disabling airplane mode will disable all the connectivity of the device and thus may solve the problem when they get reinitialized.

  1. Open Control Center of your iPhone by swiping down from the top right of the iPhone screen.
  2. Then tap on the Airplane icon to enable airplane mode (the icon will turn on).
    Enable the Airplane Mode
  3. Wait for 2 minutes and then disable airplane mode. Check if your iPhone is operating fine.

Solution 3: Enable/Disable Wi-Fi Calling Option

If Wi-Fi Calling on your device is enabled, then you can make/receive voice/video calls over a Wi-Fi network (instead of your cellular connection). In some cases, disabled Wi-Fi calling was the root cause of the issue, whereas in other cases, enabling Wi-Fi calling solved the issue.

  1. Open Settings of your iPhone and tap on Phone.
  2. Now, tap on Wi-Fi calling and then enable it by sliding the slider to On (if it is already enabled).
  3. You may get a warning about location, data, and other information your carrier may collect. If so, tap Enable to enable Wi-Fi calling.
    Enable/Disable Wi-Fi Calling
  4. Now restart your device and then check if iPhone is clear of the error.

Solution 4: Enable Caller ID of Your Phone

Caller ID is the feature of your phone that displays the caller’s number on the phone of the recipient. Nearly every phone out there supports Caller ID. You may encounter the error under discussion if your Caller ID is disabled (this can especially happen frequently with the international traveler, who is in habit of using sims of different countries).

  1. Open Settings of your iPhone and tap on Phone.
  2. Now tap on Show My Caller ID and then enable Show My Caller ID by toggling the switch to on position.
    Enable Show My Caller ID
  3. Now restart your device and then check if the iPhone is clear of the error.

Solution 5: Disable Dial Assist in iPhone’s Settings

Dial Assist will automatically add the correct international or local prefix when you dial a number. But as helpful it is, it sometimes can be the root cause of the issue if the added prefix is not correct. In this scenario, disabling Dial Assist may solve the problem.

  1. Open Settings of your iPhone and tap on Phone.
  2. Then disable Dial Assist by toggling its switch to off position.
    Disable the Dial Assist
  3. Now restart your phone and then check if it is clear of the calling failed error.

Solution 6: Change Date and Time Settings of Your Phone

You may encounter the error at hand if the date and time settings of your phone are not correct. Moreover, if the location-based Time Zone in the phone’s settings is not enabled, then you may also face the error. In this context, correcting the date and time and enabling the location-based Time Zone may solve the problem.

  1. Power off your device and take out the sim card.
  2. Power on your device and open its Settings.
  3. Now tap on General and then tap on Date & Time.
    Open Date and Time Settings on Your iPhone
  4. Then disable Set Automatically.
    Disable Set Automatically
  5. Now change the Time Zone as per your region and then set the correct Date and Time.
  6. Now reinsert the sim card and check if your iPhone is clear of the error. If not, enable Set Automatically (disabled in step 4).
  7. Open Settings of your iPhone and then tap on Privacy.
  8. Now tap on Location Services and then tap on System Services.
  9. Then enable the Setting Time Zone.
    Enable Setting Time Zone in Location Service of Your Phone
  10. Now restart your iPhone and then check if it is clear of the error.

Solution 7: Logout of Digits App (T-Mobile Only)

Digits app by T-Mobile can be used to access all your numbers on a single device and you can call/text by using one device. You may encounter the error under discussion if the Digits app is interfering with your iPhone modules. In this scenario, logging out of the Digits application may solve the problem.

  1. Launch the Digits app and tap on the Profile Settings (near the top left corner).
    Open Profile Settings of Your Digits Application
  2. Now scroll down till the end and then tap on Manage Account.
    Open Manager Account in Profile Settings of the Digits Application
  3. Then tap on Logout (near the bottom of the screen).
    Logout of the Digits Application
  4. Now restart your device and check if your iPhone is working fine.

Solution 8: Reset Network Settings to Default

The Network Settings of your iPhone determines how the iPhone uses the network. You may encounter the error under discussion if the Network Settings of your iPhone are not properly configured. In this scenario, resetting the Network Settings to default may solve the problem. Wi-Fi networks and their password, cellular settings, VPN, and APN will reset to their defaults, but no data will be harmed.

  1. Open Settings of your iPhone and tap on General.
  2. Now tap on Reset and then tap on Reset Network Settings.
    Clicking on the “Reset Network Settings” button
  3. Now restart your iPhone and then check if it is clear of the error.

Solution 9: Update iOS to the Latest Build

iOS is updated regularly to satiate ever-evolving technological advancements and patch the known bugs. You may encounter the error under discussion if you are using an outdated version of iOS. In this context, updating iOS of your device to the latest build may solve the problem.

  1. Make a backup of your iPhone (just in case…).
  2. Connect your device to a power source and a Wi-Fi network (you may use mobile data but keep an eye on the size of the download).
  3. Now, open Settings of your iPhone and tap on General.
  4. Then tap on Software Update. If there is an update available, download and install the update (you may have to enter your passcode).
    Tap on Software Update
  5. After updating, restart your iPhone and check if it is clear of the calling error.

Solution 10: Restore iPhone to the Factory Settings

If nothing has helped you so far, then most probably the iOS of your device is corrupt and is the root cause of the issue. In this context, restoring your iPhone to the factory settings may solve the problem.

  1. Perform a backup of your iPhone.
  2. Restore your iPhone to factory defaults and hopefully, the issue is resolved.

If you are still having issues with your phone, then try to use a headphone in the call (a solution reported by some users). Maybe the root cause of the issue is a hardware problem and you have to buy a new one (use your insurance, if possible) or a replacement (if under warranty). Keep screenshots of call failed with you when visiting the Apple store.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Call Failed in iPhone

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