Zoom keeps crashing on Windows 11 problem is generally reported by the users during screen sharing in online classes or while performing an online meeting and as a result, the app becomes unusable. This random problem is usually encountered by the Zoom app users on Windows 11.
The problem generally appears when there is something went wrong with your app settings or some issues with Windows 11. Luckily there are solutions which worked for various affected users to solve the problem in their case. But first, have a look at the common culprits responsible for the problem.
What Causes Zoom Crashing Problem on Windows 11?
- Outdated Application: If you are using an older version of the application, then it might not be compatible with Windows 11 and may cause this issue.
- Faulty & Outdated Camera Drivers: When the camera drivers get corrupted it starts malfunctioning. So, if you haven’t updated your camera drivers for a while, then it starts causing issues while using the camera.
- Outdated Windows: Running an outdated windows version can also cause various issues. So, if you are using an older version or beta version of Windows 11, then that can cause various problems.
- Wrong In-App Settings: If the app setting is wrong or incorrect, then it can crash the application and as a result, the Zoom client won’t run properly. So, check the Video-rendering settings and modify them.
- Corrupt System files: The corrupted or damaged Windows system files might lead to various PC problems and cause random crashes while using the Zoom application so repair the windows system files and check if the problem is fixed.
So, these are the common culprits that may trigger the problem in question, now follow the fixes given to solve the error.
Restart the Zoom Application and Your Windows 11 System
This is a quick solution to solve various glitches and internal bugs with the system. You can start by closing the app and restarting the computer, as it might help you solve the issue. To force close the application and restart your PC follow the steps mentioned below:
- Press Ctrl + Alt + Del and click on the Task Manager option.
- Now right click on Zoom and all the related tasks right-click on them and choose End task
- Make sure to disable entire processes.
- Then click on the Start menu and click on the Power icon and select the restart option.
- Now after the restart process, launch Zoom and check if it crashes on Windows 11 or not.
Rollback the Camera Driver
There is a possibility that the recently updated camera driver is not compatible with the Windows 11 system and causing the trouble. Also, many users, suggested that rolling back the camera driver, works for them to solve the crash problem.
So, follow the steps given to make the webcam work efficiently and start running zoom properly.
- Press the Windows + R key on your keyboard to launch the Run
- Then in the Run box type devmgmt.msc and hit OK.
- Now click twice on the Cameras or the Imaging devices for expanding the list.
- Next right-click on the integrated camera and choose Properties.
- And choose the Driver tab and then click on the option Roll Back Driver.
Now select any one reason as per your situation and choose Yes
As the process is finished, then restart your system to let the changes take place. And start the zoom client and check if it crashes or else head to the next solution.
Update the Camera Drivers
Zoom uses your computer’s camera and for this, the drivers of the camera available on your computer should be updated and fully functional, so if you haven’t updated your camera drivers for a while, it is recommended to update the camera drivers to fix Zoom camera not working problem.
To update the camera driver, follow the steps mentioned below:
- Click on the Search icon available in the taskbar and search for Device Manager.
- Now in Device Manager, click on the Camera option to expand it.
- Then right-click on the Integrated Camera option and click on the update driver option.
- Now let Windows search and update the drivers if available.
- Restart your device and check if the issue is resolved or else head to the next solution.
Change the In-App Settings of Zoom
Tweaking some in-app settings of Zoom may also help you to solve the issue. Many users reported that changing the video rendering services of zoom helped them to solve the issue, so give it a try and check if it helps you to solve the issue. To change the video rendering services of Zoom, follow the steps mentioned below:
- Launch the Zoom application and click on the Settings option.
- And click on the Video tab and then click on the Advanced option.
- Now click on the Video Rendering Method and click on the Direct3D11 option.
- Restart your device and then launch Zoom and try connecting to an online class or meeting to see if the problem still persists or not.
Run Zoom Using Dedicated Graphics Card
If your system is using the integrated graphics card to run the application, then you need to change the settings so that your computer can use the dedicated graphics card to run the application. To change the settings to let Zoom use the dedicated graphics card follow the steps mentioned below:
- Right-click on the desktop and click on the Nvidia Control Panel.
- Now in the Control Panel, click on the Manage 3D Settings option.
- Click on the Program Settings option and click on the Add button.
- Then select Zoom Meetings from the list and click on the Add Selected Program option.
- And select the dedicated graphics card under the preferred graphics processor for this program.
- Select the High-performance NVIDIA processor option
- Click on the Apply button.
- Now restart your device and launch the Zoom meetings application to check if the issue is resolved or not.
Issues like this can happen often if you are using an early build or beta version of the Windows 11 operating system as early builds and betas have a ton of bugs and issues. So, it is recommended to update the operating system to its latest build. To update Windows to its latest build, follow the steps mentioned below:
- Right-click on the Start icon and click on the Settings option.
- Now click on the Windows Update option available on the left side.
- Then click on the Check for updates option and Windows will search and download updates if available.
- After the process, restart your PC and launch the Zoom application and check if the issue is resolved or not.
Repair Corrupted Windows System Files
The corrupted or missing Windows system files start causing various issues with the Windows application and this may lead to the Zoom crash issue. So here it is suggested to repair the corrupted Windows system files using the inbuilt System File Checker tool. This is an advanced tool, that scans and repairs corrupted system files to run SFC scan.
Follow the steps to do so:
- Press Windows key + R to launch the Run box and here type cmd and hit Enter
- Now run the command prompt as administrator
- Then in the command prompt type sfc/scannow and hit Enter
- Wait for the scanning process to complete.
And once the process is done reboot your system and launch the zoom app to see if the problem is resolved.
Perform A Clean Boot
This issue can also happen if some of the applications or startups are conflicting with the Zoom application causing it to crash. In this case, you can clean boot your pc as it will disable all the third-party startups. To clean boot your PC follow the steps mentioned below:
- Press Windows + R to launch the Run option.
- Now type msconfig and click on the ok button.
- In System Configuration windows, check the Hide All Microsoft Services option below.
- Then select all the other services and click on the Disable all
- Click on the Startup tab and then click on the open Task Manager
- And click on the Startups tab and click on each of the startups and disable them.
- Now restart your device and launch the Zoom application and check if the Zoom keeps crashing Windows 11 issue is resolved or not.
Reinstall the Zoom Application
If all the methods mentioned above didn’t work for you, we will recommend you reinstall the Zoom application on your computer. To reinstall the Zoom application, follow the steps mentioned below
- Right-click on the Start icon and click on the Settings option.
- In Settings, click on the Apps and Features option.
- Now click on Zoom and then click on the 3 dots beside it.
- Then click on the uninstall option and let the process finish.
- And restart your PC and download Zoom from Microsoft Store and install it.
- Now launch the application and it is estimated now the Zoom crashed issue is resolved.
That’s all about Zoom Keeps crashing on Windows 11 problem, I hope the fixes given work for you to solve the problem and start using Zoom without any problem.