Fix: Xfinity App Not Working (iOS, Android, SmartTV, Roku)

The nature of errors and troubleshooting methods differ depending on the device you are using. If you’re using an Android device, a third-party app can prevent Xfinity from working properly. For those using Xfinity on an iPhone or a smart TV, a poor internet connection is among the leading causes of the issue.

Additionally, an outdated version of the app or the device can cause the app to malfunction. Moreover, a bad cache can also cause the app to crash and ruin your streaming.

Whether you are using the app on an Android, iPhone, or smart TV, you can fix the issue. Just follow the troubleshooting methods mentioned below and get the Xfinity app back up and running!

Xfinity Stream App is not working on iPhone.

The Xfinity Stream app can be used on all devices, but it is known to be most compatible with iPhones. However, like any other mobile application, bugs can occur in the app. Here are various troubleshooting steps to address the issue.

1. Update the Xfinity app.

Updating the app can fix bugs and errors that were present in the previous version. Developers often release updates to address known issues, so updating to the latest version can help ensure that the app is running smoothly.

1. Go to the App Store on your iPhone.
2. Tap on the search icon in the bottom right corner.
3. Please search for Xfinity in the search bar.
4. In the results, tap on the “Update” option next to the Xfinity application.

   

5. Give it final permission if it asks, and wait for the update to be completed.

2. Clear the app cache.

Clearing the Xfinity app cache can fix errors by removing corrupted data, fixing loading issues, and freeing up storage space. This process helps the app run more smoothly and ensures that it starts up properly.

1. Go to the Settings application on your iPhone.
2. Scroll down and tap on General.
3. Now tap on the iPhone Storage option in the new window.

   

4. Scroll down and Tap on the Xfinity option in the apps list.

   

5. A new window displaying Xfinity app details will appear. Tap on the Offload App option available in the middle of the screen.

   

6. Tap on ‘Offload‘ again in the pop-up window and wait for the ‘Reinstall App‘ option to appear.
7. Finally, tap on the Reinstall option to finish the process.

   

3. Reinstall the App

Sometimes, errors can occur due to corrupted files within the app. Reinstalling the app replaces all the app files with new ones, which can help resolve these issues. It can also reset any app settings that may have been causing issues. Moreover, reinstalling the app ensures that you have the latest version of the app, which may have already addressed known errors and issues.

1. Go to the iPhone Storage option by following the steps mentioned above.
2. Scroll down and tap on the Xfinity app in the list.
3. Now tap on the Delete App option available right underneath the Offload option.

   

4. Once the app is deleted, go to the App Store on your iPhone.
5. Use the search bar and type ‘Xfinity.’
6. Tap on the Xfinity option in the search list.
7. Now, tap on the ‘Get‘ option to install it again.

   

The installation process will take some time. Once it is completed, enter your credentials to log in to the app. Your app will run smoothly now.

Xfinity Stream App Is Not Working on Android.

The Xfinity Stream app can get stuck in your Android system due to bugs. Here is everything you can do to ensure your app runs perfectly.

1. Uninstall Ad Blocker apps.

Some Android mobiles, such as Xiaomi, have problems with ads popping up even in system apps. As a result, we typically install Ad Blocker applications as third-party apps to block these ads. Your Xfinity app might fail to work due to this ad blocker app. Follow the steps to uninstall it.

1. Go to the Settings application on your mobile device.
2. Scroll down and tap on the Apps option.

   

3. Some Android devices may have an additional window at this step. Tap on ‘Manage Apps‘ in this list to access the apps list on your mobile device.

   

4. Look for the Ad Blocker application in this list and tap on it.
5. Now, tap on the Uninstall option available in the new window.

   

6. Tap on ‘Uninstall‘ again for the final permission.

2. Force stop the app.

Force-stopping the Xfinity app can fix errors by resetting its state, clearing the app cache, and stopping background processes. This process can help resolve any issues caused by the app being stuck in a certain state, corrupted data in the cache, or excessive resource usage.

1. Go to the Settings application on your mobile phone.
2. Scroll down to Tap on the Apps option.
3. Tap on the ‘Manage Apps‘ option in the new window.
4. Tap on the Xfinity App in the list of applications.
5. Tap on the ‘Force Stop‘ option, primarily located at the bottom of your screen.

Give it final permission and reboot the device. Your Xfinity app will prompt you again from the beginning and will function perfectly now. These steps and options vary according to your mobile device.

Also, one of the most important things to know is that the Xfinity app only works on Android versions 7 and later. Furthermore, you need a strong Wi-Fi connection. These factors are crucial for the Xfinity Stream app to work smoothly.

Xfinity Stream App Is Not Working on a Smart TV.

The Xfinity Stream app provides many offers related to TV, so people mostly use it on their smart TVs. The nature of errors in smart TVs is quite different from those in mobiles. Follow these steps to troubleshoot the Xfinity Stream app error on your smart TV.

1. Soft-reset the TV.

A soft reset is different from restarting your TV using the remote control. A hard reset refreshes the memory of the TV and the app, allowing them to work smoothly.

1. Turn off the TV using the power button.
2. Take the switch off from the Socket.
3. Wait for at least sixty seconds.
4. Plug the switch into the socket once again.
5. Turn on the TV and click on the Xfinity app now.

2. Perform a soft reset on the router.

If your app is still not working. You can do a soft reset to give it a fresh restart. 

1. Please turn off the router using its power button.
2. Remove the switch from the socket.
3. Now wait for at least 60 seconds with your switch out of the Socket.
4. Plug the router switch into the Socket again.
5. Press the power button to turn the router on.
6. Wait for its lights to return to normal running condition.

3. Reinstall the app.

If restarting the internet and smart TV did not work for you, it means the problem lies in the app itself. Therefore, reinstalling is the best option in this scenario. Here is how to do it:

1. Go to the apps menu, where all the apps are located on your smart TV. This location will vary according to the smart TV brand you own.
2. Go to the Settings of your Xfinity application.
3. Click on the Delete option.
4. Now go to the App Store on your Smart TV.
5. Search for Xfinity and install it.

Xfinity Stream App Not Working On Roku

Roku is an online streaming player primarily used with Xfinity. It includes a box and a remote control. If your Xfinity app is not working with Roku, here is what you can do to resolve the issue.

1. Update the app.

Follow the given steps to update the Xfinity App on Roku.

1. Press the home button on the Roku remote.
2. Smart TV will open the home menu. Go to the Xfinity App using a remote.
3. Press the Settings button on your Roku mobile. It will open the Xfinity Settings on the Smart TV.

   

4. Now select the Check for Update option in the new window.

   

If there is an update, install it and enjoy a seamless streaming experience on Xfinity.

2. Restart the Roku device.

If your issue persists, try restarting the Roku box.

1. Turn off the smart TV.
2. Unplug the Roku switch from the socket.
3. Wait for at least 3 minutes, and then plug it back into the socket.

3. Reinstall the app.

If your problem is still the same, you can reinstall the Xfinity app on Roku.

1. Press the home button on the Roku remote.
2. Go to the Xfinity app on the screen and press the Settings button on the remote now.
3. In the given options, select “Remove Channel.

   

It will ask for the final permission, and your Xfinity Stream App will be removed. Now, use the App Store to download it again. Hopefully, this will clear all the errors.