How to Fix Streaming Error F7121-1331 in Netflix

Some Windows users are consistently getting the Streaming Error F7121-1331 on Netflix whenever they try to stream something from Netflix using their browser. In most cases, this problem is reported to occur with Mozilla Firefox.

Streaming Error F7121-1331 in Netflix

As it turns out, there are several different causes that might cause this particular error code. Here’s a list of potential culprits that might trigger the Streaming Error F7121-1331 in Netflix:

  • Outdated browser version – If this problem is caused by an HTML5 conflict, it’s probably because you’re using an outdated browser version that makes the streaming service believe that HTML5 playback is not supported. In this case, you should be able to fix the problem by updating your browser to the latest version available.
  • Corrupted cookie or cache data – According to some affected users this problem can also occur due to a corrupted or badly saved cookie or cache. In this case, you can fix the problem either by clearing Netflix cookies & cache or by clearing the while suite of temporary data from your browser.
  • Interfering ad-blocker – If you’re actively using an ad-blocker imposed at a system level, chances are it’s conflicting with Netflix. If this scenario is applicable, you should be able to fix this problem either by disabling real-time protection or by uninstalling the problematic extension or add-on altogether.
  • Hardware Acceleration is interfering with HTML5 playback – If you’re using an older PC configuration and you have hardware acceleration enabled in your browser, it’s possible that you’re seeing this error because of a glitch that happens on both Google Chrome and Mozilla Firefox. In this case, you’ll need to disable hardware acceleration and see if it ends up resolving the issue for you.

Method 1: Updating browser to the latest version

Since this particular issue is oftentimes related to an HTML5 issue, the obvious place to start is to make sure that your browser is fully equipped to handle HTML5 playback.

According to some affected users, you can expect to see the streaming error F7121-1331 in situations where your Google Chrome or Mozilla Firefox browser is severely outdated or if a bug or glitch makes Netflix believe that the browser that is attempting to connect is not actually supported by the browser.

In this case, your first attempt at fixing the issue is to force your browser to update itself to the latest build. If you don’t know how to do this by yourself, follow one of the sub guides below to update Mozilla Firefox or Google Chrome to the latest build available:

A. Update Mozilla Firefox

  1. Open your Mozilla Firefox browser, then click on the action button (top-right corner of the screen).
  2. When you see the main menu of the browser, click on Help to bring up the sub-tab, then click on About Firefox from the context menu.
    Accessing the Help menu of Firefox
  3. Once you’re inside the About Mozilla Firefox menu, click on the Restart button and update the Firefox button (in case a new version is available).
  4. Wait for the operation to complete and click Yes at the User Account Control (UAC) when prompted to do so.
    Updating Firefox to the latest version
  5. At the end of this process, your Mozilla Firefox browser should restart automatically. When this happens, return to Netflix, sign in with your account and see if the problem is now resolved.

B. Update Google Chrome

  1. Open Google Chrome and click on the action button (three-dot icon) in the top-right section of the screen.
  2. After you manage to open the Settings context menu, access the Help submenu, then click on About Google Chrome.
    Click on About Google Chrome
  3. As soon as you’re inside the About Google Chrome tab, your browser will automatically begin scanning for a new build. If a new one is found, you will be prompted to download and install it.
    Update Google Chrome
    Update Google Chrome
  4. Once the installation is complete, your browser should restart itself automatically – If that doesn’t happen, force a restart by yourself.
  5. Return to Netflix, sign in with your account and see if you’re still encountering the same F7121-1331 streaming error.

In case updating to the latest browser build didn’t fix the issue (or you where already on the latest build), move down to the next potential fix below.

Method 2: Deleting your browser cache & cookies

According to some affected users, this error code that you’re seeing with Netflix can also be related to a corrupted cache or a badly saved cookie that is determining the Netflix server to terminate the connection.

Other users that encountered the same problem in the past have managed to fix this problem in 2 different ways:

  • You can specifically go after Netflix cookies & cache
  • You can go for a full cleanup and wipe out the cache folder and all the cookies that your browser currently saves.

Going for the focused approach is what we recommend if you don’t want to lose saved logins on other websites that you visit from your browser.

But if you suspect that you might be dealing with some kind o interference caused by a cookie that doesn’t belong to Netflix, you should go for a full cookie & cached data cleanup.

To make things easier for you, we’ve put together 2 separate guides for each potential fix.

A. Clearing Netflix Cookie and cache

  1. Open the browser that’s triggering the F7121-1331 error code and visit the dedicated Netflix clear Cookies page.
    Note: This page contains an automated script provided by Netflix that will automatically clear the dedicated cookies that Netflix will store on your browser (whether you’re using Mozilla Firefox or Google Chrome).
  2. After you visit this page from your browser, you will automatically be signed out of your Netflix account, so revisit the Netflix page and Sign-in with your account again by inserting your credentials once again.
    Signing in with the mobile Netflix app
  3. Attempt to stream content that was previously failing with the streaming error and see if the issue is now resolved.

B. Clearing all your browser’s cookie and cache

Keep in mind that the process of learning your browser’s cache and a cookie will be different depending on the browser that you’re using. Typically, Chromium-based browsers all have the same steps that you need to follow, while the steps on Mozilla Firefox are a little different.

Because of this, we’ve put together a guide that will walk you through this process on every popular Windows version so you’ll know exactly how to clean your browser cache & cookies.

Follow the sub-guide associated with the browser that you’re currently using.

In case clearing the cookies & cache of your browser didn’t fix the issue in your case, move down to the next potential fix below.

Method 3: Disabling ad-blocking software (if applicable)

After investigating the Streaming Error F7121-1331 with Netflix, it turns out that this problem can also occur in cases where the user is actively using an ad-blocking solution imposed at a browser level (via an extension or add-on).

If this scenario is applicable, it’s likely that Netflix will deny access to the streaming service due to a conflict. In this case, the only way to fix the problem is to disable or uninstall the ad-blocking extension that is causing the problem.

Google Chrome

On Google Chrome, you can disable the problematic ad-blocker by typing ‘chrome://extensions/’ in the navigation bar and pressing Enter.

Next, from the list of extensions, locate the ad-blocking extension, and disable it by using the On/Off toggle or uninstall it altogether.

Removing or disabling Adblock

Mozilla Firefox

On Mozilla Firefox, you’ll need to type ‘‘about:addons” inside the navigation bar and press Enter to reach the Add-in screen.

Once inside, scroll down through the list of installed add-ons and either uninstall or disable the ad-blocker that you’re actively using.

type about:addons in the address bar
addons page Firefox

If this scenario is not applicable as you’re not using any adblocker or you disabled it and you’re still encountering the same problem, move down to the next potential fix below.

Method 4: Disable hardware acceleration

Hardware acceleration can also be the underlying causes that might trigger this streaming error with Netflix. This feature is available on both Google Chrome and Mozilla Firefox and is known to cause issues with streaming clients (particularly on PC rigs with low specifications).

Some users that have also struggled with the Streaming Error F7121-1331 have confirmed that the problem was fixed after they have disabled hardware acceleration from their browser settings.

Important: These modifications might cause certain hiccups in streaming (lags and feezes), but it’s still better than not being able to stream at all.

To make things easier for you, we’ve created 2 separate sub-guides that will walk you through the process of disabling hardware acceleration on Mozilla Firefox and Google Chrome:

Disabling Hardware Acceleration on Google Chrome

  1. Open your Google Chrome browser and click on the action button (top-right corner of the screen).
  2. Next, from the newly appeared context menu, click on Settings.
    Opening the Google Chrome settings
  3. Once you’re inside the Settings menu, use the Search Settings function at the top of the screen to search for ‘hardware acceleration‘.
  4. Next, from the list of results, disable the toggle associated with Use hardware acceleration when available.

    Disable hardware acceleration on Google Chrome
  5. Once you do this modification, restart your browser and retry the streaming attempt in Netflix at the next browser startup.

Disabling Hardware Acceleration on Mozilla Firefox

  1. Open your Mozilla Firefox browser and click on the action button (top-right corner of the screen).
  2. From the newly appeared context menu, click on Preferences, then select General pane from the next menu.
  3. Inside the General tab, scroll down to the Performance category and uncheck Use recommended performance settings. By doing this you’ll reveal additional options.
  4. Once additional settings are revealed, go ahead and uncheck the box associated with Use hardware acceleration when available.

    Uncheck “Use recommended performance settings” and “Use hardware acceleration when available”
  5. Restart your browser and see if the problem is now resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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