Fix: Error 262 There was a problem sending data in Roblox

You may encounter the error: There was a problem sending data, please reconnect. (Error Code: 262) if there is a pending Roblox update that needs to be installed to establish communication with the server.

Applications that are not up to date often fail to communicate effectively with servers. It’s important to keep your applications updated to avoid any issues.

If your Roblox application is up to date, other factors might be at play. For example, your antivirus program could be blocking Roblox’s server communication, or you might be dealing with corrupted Roblox and cache files. These are some common causes that often result in error code 262.

Given that the error message states There was a problem sending data, please reconnect, you should verify your internet connection to ensure it is stable. If the error is due to your internet, this guide will be of no help. Rebooting your router can also clear its cache and potentially improve internet speed, particularly if you haven’t done so in a while.

1. Update Roblox

Roblox generally updates automatically when necessary. Simply launching the application on your PC should prompt the update. However, this may not always be the case. In such instances, reinstalling Roblox on your computer will ensure you have the latest version.

  1. Access Windows Settings by pressing the Win + I keys together.
  2. Navigate to Apps > Installed Apps.
  3. Search for Roblox among your installed applications.
  4. Select the three dots and choose Uninstall > Uninstall again.
  5. After uninstallation, head to the Roblox website via your web browser.
  6. Click on the Play icon of any game to download the Roblox launcher.
  7. Once downloaded, execute the Roblox installer to install the latest version of Roblox.
  8. After installation, error code 262 should not appear. If the issue persists, please continue with the additional solutions provided below.

2. Clear Roblox Cache From Windows or Browser

Cache saves frequently accessed user data to expedite load times when compared to server requests. This improves application load times and enhances User Experience (UX). Nonetheless, when cache data becomes corrupted, it can interfere with application or website functionality.

At times, Roblox may display various errors due to corrupted cache data, including error code 262. Clearing your Roblox cache from both your browser and PC is recommended.

  1. Press the Win + R keys together to open the Run dialog box.
  2. Type %temp% into the search box and click OK to open the temp folder.
  3. Locate the Roblox folder within.
  4. Right-click it and select Delete.
  5. Afterwards, proceed to clear your browser’s cache.
  6. Open your browser’s Settings by clicking the three vertical dots at the top right.
  7. Within settings, navigate to Privacy and Security > Site Settings > View permissions and data stored across sites.
  8. Search explicitly for
  9. If found, hit the Delete icon followed by Delete again to confirm.
  10. Launch Roblox in your browser to see if this resolves the error.

3. Allow Roblox Through the Firewall

If you have the latest Roblox application and your internet connection is stable, the error may be due to interference from your antivirus program, whether it’s Windows Defender or third-party antivirus software. To resolve this, you can allow Roblox through your antivirus program or add it to the exclusion or exception list. Here are the steps:

  1. Right-click on the Roblox desktop shortcut, then choose Open file location.
  2. Copy the Roblox application’s file path from the address bar.
  3. Click the Start Menu and search for Allow an app through Windows Firewall, then press Enter.
  4. Navigate to the Firewall settings in the Control Panel by clicking Change Settings, then Allow Another App.
  5. Click Browse, paste the copied file path into the address bar, and press Enter to go directly to the Roblox folder.
  6. Select RobloxPlayerBeta and click Open.
  7. Click Add to include Roblox in the allowed list of applications.
  8. Ensure that both the Private and Public boxes are checked for Roblox.
  9. You may also add other executable files in the Roblox directory, such as RobloxPlayerLauncher.
  10. Restart Roblox to determine if error code 262 still occurs.

If you are using antivirus software other than Windows Defender, the steps may differ slightly.

  1. Right-click on the Roblox shortcut on your desktop, then select Open file location.
  2. Copy the file path of the Roblox application from the address bar.
  3. Double-click the antivirus icon in the system tray to open it.
  4. Navigate to Protection on the left, then choose Firewall.
  5. Click on More, followed by Add new app.
  6. Paste the file path in the address bar to access the Roblox folder directly.
  7. Select RobloxPlayerBeta and click Open to add Roblox to the list of allowed applications.
  8. Recheck for error code 262.

Should the error persist, consider installing Roblox from the Microsoft Store or contact Roblox’s support team for further assistance. The version of Roblox from the Microsoft Store is similar to the client application downloadable from the official Roblox website. This can be a viable alternative while awaiting a response from the support team.


Hamza Mohammad Anwar

Hamza Mohammad Anwar is an intermediate JavaScript web developer with a focus on developing high-performance applications using MERN technologies. His skill set includes expertise in ReactJS, MongoDB, Express NodeJS, and other related technologies. Hamza is also a Google IT Certified professional, which highlights his competence in IT support. As an avid problem-solver, he recreates errors on his computer to troubleshoot and find solutions to various technical issues.