How to Fix EOS Login Error in Palworld?

When encountering an EOS error in Palworld, you’ll be unable to play the game or acquire pals. This error can appear on any supported gaming platform, including PC, Steam, Xbox, and more. It may manifest with error messages such as “ULoginEOSAsyncFunction::Activate() failed”, “Error: Timeout”, and others.

Palworld EOS Error
Palworld EOS Error

1. Basic Troubleshooting

  1. Server Status: Check if the Palworld servers are operational.
  2. Relaunch: Exit the game and launcher, then reopen them.
  3. Cold Reboot: Restart your device and router, disconnecting them from the power source for one minute before plugging them back in.
  4. Update: Confirm all relevant software is updated, including your system’s operating system, device drivers, gaming apps (like the Xbox app for Game Pass users), and any other related firmware.
  5. Account Link: Connect your gaming platform account (e.g., Steam) with your Epic Games account, then reboot your device.
  6. Reconnect External Storage: If you have detached external storage devices that may contain Palworld user libraries, reconnect them to prevent the EOS error.

2. Use Another Game Profile or Re-log into the Current Profile

If Palworld displays an EOS error due to issues with your game profile, switching to a different profile or re-logging into your existing one may resolve the issue.

2.1. Try Another Game Profile

  1. Exit Palworld and shut down its launcher.
  2. Open the game and select a different profile on the profile screen.
    Change Palworld Profile on the Game's Launch Screen
    Change Palworld Profile on the Game’s Launch Screen
  3. Update the game if prompted, then restart your system.
  4. Launch Palworld and revert to your usual profile.

2.2. Re-log into the Current Profile

The process for Xbox users is as follows:

  1. Open Palworld and exit once the EOS error appears.
  2. From the Home Screen, select Palworld and choose to Quit or close the game.
  3. Sign out from your Xbox account and perform a power cycle on the console.
    Sign Out of the Xbox Account
    Sign Out of the Xbox Account
  4. Log back into your Xbox account and launch Palworld.

3. Launch Palworld as an Administrator

Palworld may produce an EOS error if it or its launcher lacks the proper system permissions. Operating with administrator privileges can be crucial for accessing protected files, which is necessary for the game to communicate with the Epic Online Services’ Anti-Cheat system.

3.1. For Launcher (Epic and Steam)

  1. Right-click on the launcher (Epic or Steam) and choose Run as Administrator.
    Open Steam as Administrator
    Open Steam as an Administrator
  2. At the User Account Control (UAC) prompt, click Yes and start Palworld.

3.2. For Palworld (Epic, Steam, and Xbox App)

  1. Press the Windows key and search for Palworld.
  2. Right-click on the Palworld entry and choose Run as administrator.
    Open Palworld as an Administrator
    Open Palworld as an Administrator
  3. Confirm the action on the UAC prompt and check if the game now functions correctly.

3.3. For Xbox App

  1. Open the Xbox app and navigate to Palworld.
  2. Create a shortcut for the game on your desktop.
    Create a Desktop Shortcut of Palworld in the Xbox App
    Create a Desktop Shortcut of Palworld in the Xbox App
  3. Right-click on the desktop shortcut and choose Run as Administrator.

3.4. Launch Palworld Through the Installation Directory

  1. Start the launcher with administrator privileges.
  2. Navigate to the installation directory of Palworld. For Steam, access the Library, right-click on Palworld, select Properties, click the Local Files tab, and choose Browse.
  3. Right-click on Palworld.exe and opt for Run as Administrator.
  4. Confirm with Yes, then locate the Win64 folder in the Palworld directory at:
  5. Right-click on Palworld-Win64-Shipping.exe and select Run as Administrator.
    Open Palworld exe as an Administrator
    Open Palworld exe as an Administrator
  6. Agree to the prompt and test to see if the EOS error has been remedied. Alternatively, you can create a desktop shortcut for the EXE file and run that as an administrator.

For Xbox App users, navigate to the Xbox Games folder and start Palworld-WinGDK-Shipping.exe with administrative rights.

4. Play Palworld on another Network or Network Type

If your Internet Service Provider (ISP) is blocking Palworld’s access to the servers’ anti-cheat components, the game will fail to execute and display the EOS error. Resolving this by switching to a different network or network type may alleviate the issue.

4.1. Other Network Type

  1. Disconnect your device from the current network type and restart it.
  2. Connect to an alternative network type. If the error appears on Wi-Fi, consider using a LAN cable instead, or vice versa.
  3. Open the launcher with administrative rights and attempt to play Palworld.

4.2. Try Another Network or Use a VPN

  1. Switch your device to a different network, such as using your phone’s hotspot as a connection point.
    Enable the Android Phone's Hotspot
    Enable the Android Phone’s Hotspot
  2. Start Palworld and see if the error persists.
  3. If the issue reoccurs, activate a VPN and connect to the fastest server available.
  4. Try playing Palworld again to see if the problem has been resolved.

If Palworld works on a different network, consider changing your main network’s DNS servers before attempting Palworld again.

5. Verify the Integrity of Palworld Files

The EOS error can occur if Palworld’s essential files are corrupted, which may happen due to interference from antivirus software or system crashes. Verifying the integrity of the game files may help.

  1. Open Steam and head to the Library.
  2. Right-click on Palworld and select Properties.
  3. Go to the Local Files tab and click on Verify Integrity of Game Files.
    Verify the Integrity of the Palworld Files in Steam
    Verify the Integrity of the Palworld Files in Steam
  4. Once verification is complete, reopen Steam and relaunch Palworld.

6. Delete Xbox Credentials in the Credential Manager (Xbox App Only)

The EOS error could arise if Palworld’s Xbox credentials stored in Windows’ Credential Manager are no longer valid. Deleting these credentials may resolve the error.

  1. Press the Windows key and search for Credential Manager.
  2. Open it and navigate to the Windows Credentials tab.
  3. Find the XblGrts|DeviceKey entry and click to expand it.
    Open Credential Manager in Windows
    Open Credential Manager in Windows
  4. Select Remove and confirm its deletion.
    Remove XblGrts|DeviceKey in the Credential Manager
    Remove XblGrts|DeviceKey in the Credential Manager
  5. Restart your system and open the Xbox app.
  6. Log in when prompted and start Palworld.

7. Try Palworld in Another Admin User Account

The EOS error might be related to settings conflicts within your current user account that restrict Palworld’s access to online services. Running the game in a different user account could confirm and resolve this issue.

If you don’t have an alternate user account, create a new admin user account on your device first.

  1. Exit the game and its launcher.
  2. Sign out of the current user account and log into a different admin account.
    Sign Out of the User Account on Windows
    Sign Out of the User Account on Windows
  3. Open the launcher with administrator privileges, then go to Palworld’s installation directory.
  4. Right-click on Palworld.exe and select Run as Administrator.

8. Delete Saved Data of Palworld on Xbox

Invalid saved data on Xbox can prevent Palworld from querying its servers correctly, resulting in the EOS error. Deleting this saved data may solve the problem. Please note that this will erase the Palworld data both from the console and the servers, so ensure you back up any crucial data (e.g., screenshots).

  1. Access the Xbox guide and navigate to My Games & Apps > See All > Games.
  2. Choose Palworld, then proceed to Manage Game & Add-ons > Saved Data.
    Delete Saved Data of Palworld on Xbox
    Delete Saved Data of Palworld on Xbox
  3. Select the profile for which you want to remove data and opt for Delete from Console.
  4. Restart the console and launch Palworld.
  5. If the error continues, repeat the above steps and at the third step choose Delete Everywhere to clear data from both the console and the cloud.
  6. Reboot the Xbox one more time and try running Palworld.

9. Reinstall Palworld and its Launcher

Damage to the launcher or game components of Palworld can lead to the EOS error. In such cases, reinstalling both Palworld and its launcher could resolve the issue. Before proceeding, don’t forget to back up any essential game data (like screenshots).

9.1. Reinstall the Launcher

Here’s how to reinstall the Epic game launcher:

  1. Right-click on the Windows start button and select Apps & Features.
  2. Expand the Epic Online Services entry and choose Uninstall.
    Uninstall Epic Launcher on Windows 11
    Uninstall Epic Launcher on Windows 11
  3. Confirm the uninstallation process and, once complete, restart your computer.
  4. Reinstall the launcher with administrative rights and open it as such.
  5. Proceed to Palworld’s installation directory and run it as an administrator.

9.2. Reinstall Palworld

Let’s go through the process on Steam:

  1. Open Steam and head to the Library.
  2. Right-click on Palworld and navigate to Properties > Local Files > Browse.
  3. Note the installation path of the game and return to Steam.
  4. Right-click on Palworld again and select Manage > Uninstall.
    Uninstall Palworld in the Steam Library
    Uninstall Palworld in the Steam Library
  5. Follow the on-screen instructions to complete the uninstallation.
  6. Afterwards, restart your computer and go to the game’s installation path, which is typically the following:
  7. Delete the Palworld folder and, if you choose, temporarily disable your system’s antivirus (though this carries some risk) to prevent potentially blocking a critical game file.
  8. Visit the following directory:
    %appdata%\Microsoft\Windows\Start Menu\Programs
  9. Delete the Palworld folder from within the Steam directory.
  10. Relaunch Steam with administrative rights and reinstall Palworld, but do not start the game immediately.
  11. Once installation is complete, navigate to the game’s directory and run Palworld.exe as an administrator.
  12. If the issue is still not resolved, consider reinstalling Palworld on a different drive to see if that helps.

Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.