[FIX] OneNote Sync Error (0xE0000024)

The OneNote Sync Error 0xE0000024 is encountered by both Mac and Windows users after the OneNote program fails to sync with their notebook, iPad, or iPhone. For most affected users, this seems to happen every time they open the program – some even report that the syncing feature works fine with another device.

OneNote Error 0xE0000024 on macOS

As it turns out, there are several reasons that might end up causing the 0xE0000024 error on macOS and Windows:

  • Missing SkyDriveAuthenticationProvider key – If you noticed that this issue has started occurring on a Windows computer after you installed the Live ID Sign-In assistant, it’s very likely that you’re seeing this due to a conflict with OneDrive. In this case, you can allow the two Softwares to co-exist by creating opening Registry Editor and creating the SkyDriveAuthenticationProvider key.
  • OneNote app bug – In case you are only encountering this issue when you attempt to sync data from an iPad or iPhone using OneNote, it’s likely due to a bug with the mobile app. Fortunately, Apple has already fixed this, so you should be able to fix the problem by updating OneNote to the latest version available.
  • Credential data conflict with OneDrive – On Windows 10, you might also encounter the 0xE0000024 error due to a credential data conflict between OneNote and OneDrive. To clear this inconsistency, you will need to reset both applications and return them to their factory state before signing with your account with both.
  • Intranet Site is blocked due to security reasons – In case you’re encountering this issue when trying to sync a local SharePoint server, you might encounter this error due to the fact that Windows ends up blocking intranet communications. You can resolve the issue in this case by accessing the Internet Options menu and adding your Sharepoint server to the list of Local Intranet sites.
  • Corrupted login data in Keychain Access – If the instance of this error you’re encountering is exclusive to macOS, it’s likely that you’re dealing with some kind of corrupted login data that are being stored by Keychain Access. In order to resolve this problem, you will need to ti clear any Microsoft-related credentials from Keychain Access and sign in again with OneNote.

Creating the SkyDriveAuthenticationProvider key

If you see the Sync Error 0xE0000024 on a Windows computer and you noticed that the problems started appearing after you installed Live ID Sign-In assistant, it’s very likely that the problem is occurring due to a conflict with OneDrive.

In case you want both cloud storage clients active at the same time, you’ll likely need to do some adjustments to the OneNote Registry folder and create the SkyDriveAuthenticationProvider in order to allow the two programs to co-exist.

Several affected users that were facing the same problem have confirmed that this operation finally allowed OneNote to sync with macOS and iOS devices. Here’s what you need to do:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘regedit’ inside the text box and press Enter to open up the Registry Editor. When prompted by the UAC (User Account Control), click Yes to grant administrative privileges.
    Open Regedit
  2. Once you’re inside the Registry Editor, use the left-hand section of the screen to navigate to one of the following locations (depending on the OS architecture you’re using):
    x32 Bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\Common\Internet
    x64 Bit: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Common\Internet

    Note: If you have a newer Office version, select a different version than ‘14.0’.

  3. Once you’re inside the correct location, move over to the right-hand section, right-click on an empty space, and choose New > String Value.

    Accessing the String Value
  4. Once the newly string value has been created, name it SkyDriveAuthenticationProvider. Next, double-click on it and set its default value to idcrldisable.

    Creating the SkyDriveAuthenticationProvider key
  5. Save the changes that you just did in the Registry and restart your computer.
  6. After the next startup sequence is complete, attempt to sync again using OneNote and see if the problem is now fixed.

In the event that you still end up seeing the 0xE0000024 sync error, move down to the next potential fix below.

Updating OneNote to the Latest Version

As a lot of affected users have confirmed, the 0xE0000024 OneNote error can also be caused by a conflict with SharePoint. In the event that you are encountering this issue when you try to open up OneNote notebook placed in a SharePoint with the OneNote app on an iPad or an iPhone, you will likely need to update to version 16.2.1 or older in order to resolve the issue.

As it’s been confirmed by a lot of affected users, this bug was eradicated along with version 16.2.1. Here’s a quick guide on updating the OneNote IOS application to the latest version:

  1. Open up the App Store on your iOS device and tap o the Today button at the bottom of the screen.
    Clicking on Today
  2. Next, once you’re inside the Today screen, click on your user account icon in the top-right section of the screen.
    Accessing the Account info menu on iOS
  3. Next, scroll down to the Available Update section and tap on the Update button associated with OneNote.
  4. Wait until the update is installed, then launch the OneNote app again and see if the issue is now resolved.

If the issue persists or you already have the latest version of OneNote on your iOS device (iPhone or iPad), move down to the next potential fix below.

Resetting Onenote and OneDrive (Windows 10 only)

As some affected users have pointed out, this issue can occur due to a conflict between OneNote and Onedrive. This scenario is reported to occur in instances where the user has previously used the OneNote 2016 app before moving to the native Windows 10 app equivalent.

If this scenario is applicable, you should be able to fix the issue by resetting both the OneNote and the OneDrive app from the Settings menu. This will end up clearing the conflicting credential data that ends up triggering the 0xE0000024 OneNote error.

To do this, follow the instructions below:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-settings:appsfeatures‘ inside the text box and press Enter to open up the Apps tab of the classic Settings menu.
  2. Once you’re inside the Apps & Features menu, move over to the right-hand section of the screen and use the search function under Apps & Features to search for ‘onenote’.
  3. From the list of results, click on OneNote for Windows 10, then click on Advanced options.
  4. Inside the Advanced options menu of OneNote for Windows 10, scroll down through the list of items to the Reset tab and click on the Reset button. When asked to confirm, click the Reset button once again.
  5. After the operation is complete, return to the main Apps & Features screen and use the search function again to find OneDrive.
  6. From the list of results, click on Microsoft OneDrive, then click on Uninstall.
  7. Confirm the uninstallation by clicking on the Uninstall button once again, then restart your computer in order to allow Windows to reinstall OneDrive.
    Note: In Case OneDrive doesn’t reinstall itself automatically after the next system startup, you can download the latest version manually from this link (here).
  8. Open both applications (OneDrive and OneNote) and insert your user credentials to see if the syncing feature has become operational once again.
Resetting OneDrive and OneNote

In case this scenario was not applicable or you have followed but you’re still seeing the 0xE0000024 sync error, move down to the next potential fix below.

Adding the SharePoint server to the Local Intranet Zone (if applicable)

In the event that you’re encountering this particular OneNote Sync Error 0xE0000024 when trying to sync to a local SharePoint server, you might see this error due to the fact that your OS ends up blocking Intranet communications for security reasons.

If this scenario is applicable, you should be able to fix the issue by accessing your Internet Options and adding the local SharePoint server to the Local Intranet Sites.

Note: This fix is often reported to work for users that are encountering the issue on OneDrive 2016.

In case this scenario is applicable to your current situation, follow the instructions below to access the Security tab to Internet Options, and add the SharePoint to the list or intranet sites hosted locally:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘inetcpl.cpl’ inside the text box and press Enter to open up the Internet Options menu.
    Run dialog: inetcpl.cpl
    Run dialog: inetcpl.cpl
  2. Once you’re inside the Internet Options menu, click on the Security tab at the top of the screen.
  3. Next, select the Local Intranet icon from the 4 types of security settings at the top, then click on Sites.
    Accessing the list of Local Intranet Sites
  4. Inside the Local Intranet menu, you can check the box associated with Automatically detect intranet network if you want your OS to automatically detect any present intranet networks. Additionally, you can click on the Advanced button and add the Sharepoint server manually.
    Adding the Intranet Network

Clear entries related to OneNote in Keychain Access (macOS Only)

If you have this problem on a Mac computer, it’s likely that you’re dealing with partially corrupted login data stored Keychain Access.

Some users facing the same problem have confirmed that they managed to fix the issue by opening Keychain access and deleting every entry associated with Microsoft. After doing this and restarting OneNote, the majority of users have reported that they no longer encountered the 0xE0000024.

In case this scenario is applicable to your current situation, follow the instructions below to delete any entries related to Microsoft from KeyChain access:

  1. Start by ensuring that OneNote and any other Microsoft Office product is currently closed.
  2. Next, use the action bar at the bottom of the screen to open up the LaunchPad application.
  3. Once you’re inside the LaunchPad, use the search function to search for ‘keychain’. Then, from the list of results, click on Keychain Access.
    Opening the KeyChain Access utility
  4. Once you’re inside the Keychain Access utility, click on the login entry (from the left-hand menu).
  5. Next, with the login entry selected, move down to the right-hand section of the Keychain Access utility and scroll down through the list of items until you locate the ones that start with ‘com.microsoft’.
  6. Then, systematically right-click on every com.Microsoft entry and choose Delete from the context menu to remove the Keychain Access entries associated with OneNote and OneDrive.
    Deleting the keychain access entry
  7. Once every relevant keychain entry has been deleted, reboot your Mac and log-in with OneNote once again at the next startup to see if the issue is now resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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[FIX] OneNote Sync Error (0xE0000024)

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