[FIX] Netflix not Showing Videos in 4K

In order to view videos in Ultra HD 4k resolution you need to be subscribed to the HD plan, make sure your connection supports it and your device is compatible with Ultra HD resolution. But sometimes even that is not enough and there is some bug or missing configuration that you have to set up in order to get that satisfying experience. Before you jump to the solutions make sure that your display device has at least 60Hz output frequency and is compatible with Ultra HD streaming, you are subscribed to the Netflix Ultra HD plan and it has not expired, and your internet connection must be at least 25 Mbps or higher.

Netflix Not Displaying in 4k

Method 1: Use Windows 10 Netflix App

If you are using Windows 10 to watch Netflix, you need to use Windows 10 Netflix App which allows you to watch videos in 4K resolution. If you do not have it installed then you will need to download it from the Windows Store and install it.

  1. Open the Windows Microsoft Store and search Netflix
    Search Windows Store
  2. Click the Get button to download and install it on your system
    Click Get Button next to Netflix App
  3. You might also need HEVC Video Extensions from Microsoft Store if you have a custom-built PC.
    HVEC Video Extensions
  4. Once you installed, open the App, you can see the Ultra HD 4k label under the video title, that is available in 4k resolution.
    Netflix App Ultra HD 4k resolution b

Method 2: Set up your Monitor with HDMI ULTRA HD Deep Color

In this method, we turn on the HDMI feature in Monitor. Some display devices require this feature to be turned on in order to view the video in HD 4k.

  1. Go to the Settings
  2. Click Input and select HDMI 1 as input type
  3. Then go to Picture Adjustment and select HDMI ULTRA HD Deep Color to On

Method 3: Make sure your Windows 10 is up-to-date

You need to make sure that Windows 10 is updated to 1803 or higher if you want to use the Ultra HD 4k resolution. Because this is the first Windows 10 update that supports DRM 3.0 (Digital Rights Management). All other versions before Windows 10 1803 do not support 4k resolution. You can check the resolution of your Windows by following the method below:

  1. In the Windows search bar type WINVER and press enter
    Enter Winver command in Search boxac
    Window version
  2. If you do not have 1803 update then go to Windows 10 updates section and click the update button.
    Check for updates

Method 4: Make sure your HDMI is HDCP 2.2 complaint

If you are using an AV receiver to send Multimedia output to a TV or a monitor then you need to make sure that your AV receiver is HDCP 2.2 compliant. HDCP 2.2 is an evolution of the copyright protection method which creates a secure channel to transmit the multimedia to make sure that the content being transmitted can be plugged into some kind of recording device.

If your AV receiver is HDCP 2.2 compliant then you should see the HDCP 2.2 label on the HDMI port as shown in the below picture.

HDCP 2.2 complaint
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

[FIX] Netflix not Showing Videos in 4K

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

Download Now

I'm not interested