Fix: Netflix Error NW-2-5

Netflix is your primary app for streaming movies and TV shows from all around the world. You can get almost any new movie, show, or cartoon delivered to your living room to all of your devices for a small fee. There are also several Netflix exclusives available only for people who use their service. However, as is the case with any software ever made, Netflix can sometimes behave unpredictably and display error messages such as this one. Usually it’s not something very difficult to solve but people sometimes don’t know where to begin. Let’s take a look at this issue!

The error message

Error nw-2-5

This error usually occurs randomly and users never know when they may experience this. However, after taking a look at some of the complaints made by users, it seems that the majority of these errors occur after Netflix undergoes a major update. There doesn’t exist a definite solution for this issue since different things worked for different people and you never know what was the cause for your own problem. However, it’s worth taking a look at certain solutions and trying them out yourself.

Solution 1: Disable BT Parental Controls

This was the cause of the issue for several users who use BT as their Internet provider. This provider opts its users with the ability to use their BT Parental Controls which can control what other users get to see and you can filter out the content before it reaches your children. However, it seems like it has been causing problems with Netflix and it seems like you should disable them while watching Netflix.

  1. Log in to My BT with the credentials your Internet provider gave you.
  2. Scroll down to the bottom until you see Your Package option.
  3. Click Manage Your Extras.
  4. Locate BT Parental Controls and then click Manage BT Parental Controls.
  5. Move the slider towards Off.
Turning off BT Parental Controls

Solution 2: Workaround If the Solution 1 Is Not Working

Solution 1 should work out for a lot of people but some users have reported that everything remained the same after they turned BT Parental Controls off. This solution does not require that you turn them off and it’s a workaround.

  1. Factory reset your TV before proceeding and retune all stations.
  2. Since the issue must be with your Internet provider and the BT Parental Controls, you will need to connect to a phone with an active mobile Internet connection by starting a portable hotspot on the phone.
  3. Once you connect to your phone’s hotspot, connect to Netflix and log into your personal account.
  4. After you realize everything is working, connect to your other Internet connection (the one that is causing issues) and the error should no longer pop up.
Factory resetting a Samsung Smart TV

Note: This solution is not related solely to BT Parental Controls and it can be used to fix all sorts of network-related issues.

Solution 3: Restart Everything

The solution which has worked out for most people is to simply reconnect everything from scratch. The best thing you can do is the following:

  1. Disable Internet on the device you use for Netflix.
  2. Disconnect the Ethernet cable or turn off the Wi-Fi
  3. Reconnect everything.

This solution may sound too simple but it has helped a lot off people.

Solution 4: Reset Your DNS Settings

No matter which device you use for Netflix, open up your DNS settings and turn off any possible proxy settings you may have set up. The original DNS address should cause no problems.

Visit Network Settings to setup PlayStation 3’s DNS settings

Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.