Some Netflix users are encountering the Download Error – There was a problem with this download (VC2-W800A138F) when trying to download Netflix content locally for offline use. This problem is mainly confirmed to occur on Windows 10 and on Surface tablets.
After investigating this particular issue, it turns out that there are several different causes that might contribute to the apparition of this error code. Here’s a shortlist of potential culprits that might be responsible for the VC2-W800A138F error code:
- Profile glitch – According to Netflix support, this error code occurs due to a fairly common profile glitch that is occurring on both Windows and surface devices. If this scenario is applicable, you can fix the issue by switching out the active profile before witching back in and initiating the download again.
- Netflix Account bug – As it turns out, there is one ongoing issue that affects primarily the UWP version of the Netflix app. You can expect to see the error message due to the fact that the app believes that the user is still signed in while in fact, it’s not. To fix this inconsistency, you should be able to fix this problem by re-signing with your account.
- VPN or Proxy conflict – If you’re using a system-level VPN or Proxy server, chances are the Netflix app is terminating the connection with the download server due to a conflict. If this scenario is applicable, you should be able to fix the problem by disabling the proxy server or uninstalling the VPN network.
- Corrupted Netflix UWP app – Corruption with the Netflix app can also be responsible for the apparition of this particular error code. This problem can be resolved by effectively resetting the Netflix app from the Advanced Menu before signing with your account again.
Method 1: Switching the Active Profile
This particular error code points toward information pointing toward some kind of corrupted information stored by Windows 10 computer of Surface tablet that needs to be refreshed.
Some affected users have managed to do just that by switching the active profile before re-trying the download. This operation is the same regardless of the device where you’re encountering the VC2-W800A138F error.
To enforce this particular method, follow the instructions below to switch the active Netflix profile in order to circumvent the apparition of the Download error:
- Open the Netflix app that’s causing the issue and make sure you are signed in with the correct account.
- Next, click on the menu icon (action button) in the top-left corner of the screen.
- From the newly appeared context menu, click on your profile icon at the top of the menu.
- Once you’re inside the Profiles screen, click on a different profile to switch the profile that is currently active.
Note: If you don’t have a different profile, click on Add profile to create a new one.
- Once you chanced your current profile, wait until the new one is fully loaded, then make your way to the Switch Profiles screen again and select the original profile all over again.
- Attempt to download the desired TV show all over again and see if the problem is now fixed.
If you still end up seeing the same VC2-W800A138F error code when attempting to download content for offline use, move down to the next potential fix below.
Method 2: Sign out of Netflix
If the first method didn’t work in your case, one more thing you can try is to re-sign into your Netflix account. This operation will clear or refresh temporary data associated with your account.
This particular fix was confirmed to be effective by a lot of affected users that were previously unable to download Netflix content locally.
Depending on the platform where you’re encountering this error, the instructions might be slightly different. But in the vast majority of Netflix app versions, you can do this by accessing the Netflix account menu and using the Sign out of Netflix account(or Sign Out) option.
Once you have successfully signed out, close the app before opening again and signing in with your account credentials all over again.
In case the same problem is still not resolved, move down to the next potential fix below.
Method 3: Disable VPN or Proxy server (Windows 10 Only)
If you’re encountering this problem on Windows 10, it’s also possible that you’re seeing this error code due to a conflict between a system-level VPN or a proxy server. As it turns out, Netflix has the habit of rejecting connections funneled through an anonymity app.
In case this scenario is applicable, you should be able to fix the problem by disabling or uninstalling your VPN or Proxy server. This method was confirmed to be effective by a lot of affected users encountering the VC2-W800A138F error on their Windows 10 computer.
If you’re using a VPN client or Proxy server, follow the instructions below to uninstall or disable them to prevent a conflict with the Netflix app:
A. Disabling the Proxy server
- Open up a Run dialog box by pressing Windows key + R. Next, type ‘inetcpl.cpl’ inside the text box and press Enter to open up the Internet Properties tab.
- Inside the Properties tab, access the Connections tab (from the menu at the top), then click on LAN Settings (under Local Area Network LAN settings).
- Inside the Settings menu of Local Area Network (LAN), click on the Proxy server and then uncheck the box associated with Use a proxy server for your LAN.
- Once you have disabled the Proxy server, reboot your computer and see if the problem is fixed at the next system startup.
B. Uninstalling the VPN Client
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ inside the text box and press Enter to open up the Programs and Features screen.
- Inside the Programs and Features menu, scroll down through the list of installed programs and locate the system-level VPN that you think might be conflicting with Netflix.
- Once you manage to locate the VPN client, right-click on it and choose Uninstall from the newly appeared context menu.
- Once you’re inside the uninstallation screen, follow the instructions to complete the uninstallation, then restart your computer and see if you can use the download feature in Netflix once the next startup is complete.
If the same problem is still occurring, move down to the next potential fix below.
Method 4: Resetting the Netflix UWP app
If you’re encountering this problem on Windows 10, it’s also possible that the VC2-W800A138F error is caused by some type of corrupted temporary file belonging to your Netflix UWP installation.
Other users that went through a similar issue have managed to get the issue fixed by resetting the app using the Advanced Options menu associated with the Netflix app.
This operation will end up fixing the majority of issues related to corruption affecting the Netflix app installation folder.
If you don’t know how to do this, follow the instructions below to reset the Netflix app from the Apps & Features:
- Press Windows key + R to open up a Run dialog box. Next, type ”ms-settings:appsfeatures” and press Enter to open up the Apps & Features menu of the Settings app.
- Once you’re inside the Apps & Features menu, scroll down through the list of installed applications and locate the Netflix app.
- When you locate the correct listing, go ahead and click on the Advanced Options menu (you can find this hyperlink directly under the name of the app).
- Once you’re finally inside the Advanced Options menu, scroll all the way down to the Reset tab, then click on Reset to confirm the operation.
Note: What this operation will essentially do is reset the Netflix app back to its factory state where any login info, locally downloaded show, and every bit of cached data associated with the Netflix app.
- After the operation is complete, sign in with your Netflix account once again and attempt to download a show for offline use to see if the problem is now fixed.