How to Fix ‘Page is Having a Problem’ Error on Microsoft Edge

One of the biggest problems that Windows users are encountering when using Microsoft Edge is the “The Page is Having a Problem” error. When opening the browser, users can’t access any websites or even the Edge settings, while a message appears on their screen. This problem is encountered on both Windows 10 and Windows 11.

The Page is having a problem – Microsoft Edge error on Windows 10 and Windows 11

To determine the causes of this error, we have done an in-depth investigation and come up with a shortlist of possible culprits that trigger this error:

  • Corrupted Microsoft Edge installation – The ‘The Page is Having a Problem’ error might be occurring because the Microsoft Edge browser is corrupted. To fix this, you need to repair the browser from the Apps & Features menu, or from the Programs and Features.
  • Corrupted Registry – Another reason that might cause this issue to appear is that the Registry has suffered some changes that are blocking the Microsoft Edge to work properly. You can fix this by using the Registry Editor to modify the value that is causing this error.
  • MsEdge.exe is blocked by Antivirus – This error might be occurring because the Microsoft Edge browser is being blocked by your antivirus. If you are using Windows Security, you need to go to the Virus & threat protection settings and add msedge.exe as an exclusion.
  • IPv6 is Disabled via Registry Editor – The ‘The Page is Having a Problem’ error has appeared in some cases because the IPv6 is disabled even if it appears as enabled in the adapter properties. This issue can be fixed by setting the DisabledComponents value to 0.
  • Web Filtering is enabled in Antivirus Settings – If you’re using the 3rd party Sophos Antivirus, it might be the cause that makes this error appear because the Microsoft Edge browser is being blocked by it. The fix for this is to go to the settings of this AV and disable the Web Protection.

Now that you are aware of all the possible causes that trigger this error to appear, here’s a list of methods that will help you get rid of the ‘The Page is Having a Problem’ error and use your Microsoft Edge browser properly:

Repair Microsoft Edge from Apps & Features

The most common culprit for this particular error is some kind of system corruption that is affecting the temporary cache of Microsoft Edge.

In order to fix this error in this case, you can start by resetting Microsoft Edge from the Apps & Features menu (inside the Settings app). This process will reinstall your browser, not affecting your browser data and settings.

Note: In order to do this operation, you need to make sure that you are connected to the internet.

If you don’t know how to repair your Microsoft Edge browser, follow the next steps:

  1. Use the taskbar search option to search for Apps & Features, then press Enter.

    Apps and Features menu
  2. Now a list of all the apps on your PC will appear on your screen. Search for the Microsoft Edge app, then click on the three dots located on the right side from the name and click on Modify.

    Modify the installation
  3. After that, you will be prompted with the User Account Control, click on Yes to give permission.
  4. A window will appear on your screen with the details of what will happen if you choose to repair your Edge browser. Click on Repair, then wait until the download and installation are complete.
    Repairing the Edge installation
  5. Click on Close to close the window, then reboot your PC and test your Microsoft Browser to see if the ‘The Page is Having a Problem’ error still occurs.

If this method didn’t help you, check the next one below.

Repair Edge via Programs and Features

If you’re on Windows 10, another way to fix the ‘The Page is Having a Problem’ Microsoft Edge Error is to repair the browser from the Programs and Features (inside the Control Panel menu).

This method will be a life-saver if you’re not on Windows 11 or the Settings app is busted for some reason or another.

Note: Make sure that your computer is connected to the internet to be able to complete this process.

Follow the steps below if you don’t know how to do it:

  1. Press the Windows key + R to open a Run dialog box and type ’appwiz.cpl’ inside the box, then hit Enter to open the Programs and Features menu.
    Open up the Programs and Features menu
  2. Now that you are inside the Programs and Features menu, search through the list of apps for Microsoft Edge, right-click on it, and access Change.

    Change Microsoft Edge
  3. You will be prompted by the User Account Control, choose Yes to give permission and a window will appear on your screen.
  4. After that, you have two options to choose from. Click on Repair to reinstall the Microsoft Edge browser. Wait until the process is complete, then reboot your PC and test the browser to see if the ‘The Page is Having a Problem’ error still occurs.

Check below the following method if this one wasn’t helpful.

Modify the Registry

If you’ve come this far without an explanation on why this problem is occurring, you should also turn your attention towards your Windows Registry.

Every time you change the settings of a program, the settings are being changed in the registry as well. The registry consists of folder-like “keys” and “values” that can contain numbers, text, or other data.

Several affected users that we’re also dealing with this problem on Windows 11 and Windows 10 have confirmed that the problem was fixed after they used the Registry Editor to create a new Reg value named RendererCodeIntegrityEnabled and assigned it the appropriate value.

If this scenario is applicable, you can get rid of the ‘The Page is Having a Problem’ error by modifying the registry accordingly.

Here are the exact steps that you need to follow to modify the registry:

  1. Open the taskbar search option and type Registry Editor, then right-click on it and click on Run as administrator.
    Open Registry with Admin access
  2. You will be prompted with the User Account Control, hit Yes to give permission, and open the Registry Editor.
  3. We suggest you create a backup to make sure that you won’t mess up anything. Click on the File button located in the top left corner, then click on Export and save the backup wherever you want.
    Export the registry
  4. Now that you have a backup, click on HKEY_LOCAL_MACHINE followed by clicking on SOFTWARE, then access Policies, and after that click on Microsoft. On the upper side of the screen, you need to find the following text.
    Navigating to the correct location
  5. You need to create a key folder named Edge. To do that, right-click on the Microsoft folder, then click on New and on Key.

    Creating the correct key
  6. Give the name to the folder Edge and hit Enter.
    Creating the Edge key
  7. After that, on the blank area from the right side, right-click and go with the cursor on New, then select DWORD (32-bit) Value.
    Creating the DWORD value
  8. You need to name the value RendererCodeIntegrityEnabled, then press Enter. Double click on it and make sure that the Value date is set to 0.
    Creating the value data

If modifying the Registry Editor didn’t fix your ‘The Page is Having a Problem’ error, go to the next method.

Exclude msedge.exe from Antivirus

This error might also occur because of your antivirus that is blocking the Microsoft Edge to work properly. To fix this, you need to exclude msedge.exe from Windows Security. By doing this, you will stop the antivirus from interfering with the Edge browser.

Note: If you are using a 3rd party antivirus, the instructions will be different, so you have to search on the internet for the specific instructions for your AV.

If you’re having trouble excluding the msedge.exe from the Windows Security, here’s a guide that helps you do it:

  1. Inside the taskbar search bar type, ‘Windows Security’ and press Enter to open the Windows Security menu.
    Open up the Windows security tab
  2. Now that you are inside the Windows Security menu, click on Virus & threat protection. After that, under Virus & threat protection settings you will find a button named Manage settings, click on it.
    Managing settings
  3. Now scroll down until you find where it says Add or remove exclusions, access it and you will be prompted with the User Account Control, click on Yes to give permission.
    Add or remove exclusions
  4. Click on Add an exclusion, then choose File.

    Open up the File menu
  5. After that, search for the Microsoft Edge executable which is named msedge.exe, then select it and click on Open.

    Excluding MSEdge

     

  6. Now that you excluded msedge.exe from your Windows Security, close the tab and test the Windows Edge to see if the ‘The Page is Having a Problem’ error still appears.

Go to the next fix if this one didn’t make your error disappear.

Set the DisabledComponents key to 0 via Registry Editor

Another reason that might cause this issue to appear is the fact that IPv6 is actually hard-disabled via the Registry (even it appears as enabled if you check the adapter properties).

This can be fixed by accessing the Registry Editor to look for the DisabledComponents key, then you need to set the value to 0 to make sure that is disabled.

Follow the steps down below if you don’t know how to do it:

  1. You need to start this by opening the Registry Editor. Press the Windows key + R to open a Run dialog box and type ‘regedit’, then press enter to open it.
    Open up the Registry Editor
  2. After that, you will be prompted with the User Account Control, click on Yes to give permission and the Registry Editor will be opened.
  3. Now that you are inside the Registry Editor, you need to find the DisabledComponents. Click on HKEY_LOCAL_MACHINE, after that click on SYSTEM, then access CurrentControlSet.

    Open up the Current Control Set settings
  4. After you need to click on Services followed by Tcpip6, and then access Parameters.

    Accessing the parameters key

    Note: You can also access this folder directly by inserting the following code in the upper side space:
    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters

     

  5. Now double click on the value named DisabledComponents, and make sure that the value date is set to 0.
    Disabled Components
  6. After you’ve done that, restart your computer and test again the Microsoft Edge browser to see if you still encounter the ‘The Page is Having a Problem’.

If none of the methods before have helped you fix the error, check below the last one.

Disable the Web Filtering on your Antivirus (If Applicable)

A lot of affected users (particularly web administrators) have had this problem with the Sophos Antivirus and managed to fix it by disabling the Web Filtering feature on their AV settings.

You can do this by accessing the principal dashboard of your AV suite and then going to the Web Protection.

Note: This method will only work if you’re using the 3rd party Sophos Antivirus.

If you don’t know how to do this, follow the next steps below:

  1. Open the Sophos Antivirus and go to the Sophos Home dashboard.
    Note:
    To do this, you need to have an account. If not, use SSO instead.
  2. Now you need to select your primary device. If you have more than one devices that are protected with Sophos Home, select the one that you are working in.
    Accessing the correct menu
  3. After that, access PROTECTION, then click on Web. Right there you will see a button right under where it says Web Protection. Click on the button to disable the Web Filtering.
    Accessing the protection menu
  4. After you’ve done that, open Microsoft Edge to see if the ‘The Page is Having a Problem’ error still appears.
Kamil Anwar
Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.

Expert Tip

How to Fix ‘Page is Having a Problem’ Error on Microsoft Edge

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