How to fix “ea.com unable to connect” (Connection Timed Out)

Can't connect to ea.com? Try these fixes

EA and Origin are long known for their issues with network connections and instability in their servers. They even released some games on Steam (Such as Apex Legends) to minimize this kind of outages but servers keep getting overloaded or not responding at all. However, it’s not a server issue every time and it can be an issue within your Network or game as well.

Error Example

In this article, we are going to show you how to fix the connection timed-out problem on EA Games and going to give you some tips to minimize this kind of connection problem in other games as well. First, let’s see the common reasons for the game to throw this error.

Reasons

  • Servers Overloaded – Sometimes it’s possible the servers of the game are not responding because they are overloaded or EA is facing an outage. We can check if the servers are facing any issues on the official Twitter of Respawn or we can use DownDetector to check if there is anything wrong with the servers.
  • Incorrect Network Configurations – If the servers are working fine and your friends can games normally then it’s most likely that your Network Connection is configured incorrectly. This can cause your game client to not connect with the servers and give you the error: ea.com unable to connect. We will show you how to reset your Network Configurations properly and set up optimal Network Settings.
  • Firewall Issue – Windows Firewall or any third-party firewall you have installed in your computer can cause this issue as well. Because it can block the ports servers connect to your game client from. We have created some methods for you to make sure that your firewall isn’t the culprit here.

Troubleshooting

After some tests and research, we have come up with a list of solutions that you can try on your computer to fix this issue. However, keep in mind these issues will only work if there is something wrong with your computer. If your ISP has blocked the ports or addresses you might not be able to play this game until you contact your ISP to get this issue resolved. It’s also worth mentioning that sometimes there is nothing wrong with your ISP and your Windows. It can be an issue with Game servers as well you can always check (DownDetector) to check if the servers are working fine.

Method 1: Resetting your Network Configurations

1. Resetting your Network Configurations[/tie_index]First of all, we are going to reset our Network Configurations to ensure that everything is set to optimal/stock settings and there is nothing wrong with your driver or Network settings. To Reset your Network Configurations, follow these steps:-

  1. Hold the Windows Key and Press X. Choose Command Prompt (Admin) or PowerShell (Admin).
  2. Once PowerShell or Command Prompt is opened type the following commands one by one:-
    netsh winsock reset
    netsh int ip reset
    ipconfig /release
    ipconfig /renew
    ipconfig /flushdns
  3. Restart your computer and check to see if the issue persists.

Method 2: Port-forwarding

If resetting your Network Settings didn’t work out for you, you can try to allow the games through your Firewall. This process can be a bit hectic but we have created a set of commands for you to make this process a little simpler. In this example we are going to show you how to allow Apex Legends ports through your Firewall, follow these steps:-

  1. Hold the Windows Key and Press X. Chose Command Prompt (Admin) or PowerShell (Admin).
  2. Now type the following set of commands one by one to allow Apex Legends through your Windows Firewall:-
    netsh advfirewall firewall add rule name= "Apex Legends Appuals fix TCP Inbound" dir=in action=allow protocol=TCP localport=1024-1124,3216,9960-9969,18000,18060,18120,27900,28910,29900
    netsh advfirewall firewall add rule name= "Apex Legends Appuals fix UDP Inbound" dir=in action=allow protocol=UDP localport=1024-1124,18000,29900,37000-40000
    netsh advfirewall firewall add rule name= "Apex Legends Appuals fix TCP Outbound" dir=out action=allow protocol=TCP localport=1024-1124,3216,9960-9969,18000,18060,18120,27900,28910,29900
    netsh advfirewall firewall add rule name= "Apex Legends Appuals fix UDP Outbound" dir=out action=allow protocol=UDP localport=1024-1124,18000,29900,37000-40000

These commands should allow the ports Apex Legends servers to contact your client through. Keep in mind that these commands are only for Apex Legends and Windows Firewall. If you have a third-party firewall installed on your computer you will have to whitelist Apex Legends from that firewall more information (here). This link is an example of allowing an app through firewalls. In that article, we have shown how to allow Google Chrome through a firewall but you can use the same method to whitelist and allow any other application through your firewall. If you are looking to allow another game through your Firewall you can follow this article (here) for a more in-depth explanation of allowing applications through the firewall.

Method 3: Changing DNS to Google DNS

Changing your DNS to Google DNS can really be helpful and can actually help you in this situation. Google DNS is optimal for your computer as it works better than the DNS provided by your ISP. It’s available almost 99.9% of the time. To change your DNS, follow these steps:-

    1. Press and hold the Windows key and then press the “R” key.
    2. Now type “ncpa.cpl” and then press enter.
      Changing your DNS
    3. Right-click on your Network Adaptor and press properties.
    4. Double-click on the option named “Internet Protocol Version 4 (TCP/IPv4)
      Changing your DNS
    5. Now type “8.8.8.8” in Prefered DNS Server and “8.8.4.4” in Alternative DNS Server.
      Changing your DNS

Now search for Command Prompt and run it as an administrator and type the following command to flush DNS cache and corrupted DNS data:-

ipconfig/flushdns

Now restart your computer and check to see if the issue persists.

Method 4: Unchecking Automatic Proxy Settings

This method will make sure to remove any automatic proxy settings applied on your network by your ISP which can potentially resolve this connection issue you are having. Follow the steps below:-

  1. Press and hold the Windows key then press the R key to open the Run program.
  2. Now type “inetcpl.cpl” and press enter.
    Opening Internet Properties
  3. Now head over to the “Connections” tab and click on the option named “LAN Settings”.
  4. Now make sure the “Automatically detect proxy settings” option is unchecked.
    Removing Proxy Settings
  5. Restart your computer and check to see if the issue persists.

Method 5: Changing your Network Profile

Your Network Profile plays an essential role in your Network settings. It basically configures your Windows Firewall. If your Profile is set to Public, your Firewall will block any connection that’s not allowed manually. However, this can lead to false positives such as your game being blocked and other legitimate apps not working. To fix this problem, all you have to do is select a Private profile for your Network. Follow the steps below:-

  1. Click on the Network Icon on the bottom right of your screen.
  2. Click on your network that you are connected to and click “Properties”.
    Changing your Network Profile
  3. Now in the section named “Network Profile” select Private.
    Changing your Network Profile
  4. Restart your computer to ensure that the setting is applied perfectly.
  5. Now check to see if the issue persists.

Last Resort

If none of the methods above worked for you. Unfortunately, you will have to use a VPN or Mobile Hotspot to play this game.

Frequently Asked Questions

Why I am unable to connect to ea.com?

There are multiple reasons for your computer to fail connecting to EA servers. Most of the time there is something wrong with your firewall or ISP’s network configurations.

Is this going to work on the Steam version of Games?

Yes, these methods will work on any launcher you are playing from.

Zubyan Gul
I am a system analyst and a passionate gamer. Since the age of 10, I have been getting my hands dirty on my computer. The passion for learning more and more about not just computers, but the whole tech world, in general, has been growing in me for as long as I can remember. I make it my priority to familiarize myself with everything that's going on in the tech space.

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