How to Fix Google Play Store Error DF-DFERH-01

Google Play Store may show the error DF-DFERH-01 due to issues with the application or the device’s operating system. These issues might range from an outdated platform installation to corrupt data Play Store’s data.

Google Play Store Error DF-DFERH-01

The error is reported on all Android versions on different OEM phones, TVs, smart watches, etc. Reviewing apps, updating apps, or initiating a subscription triggers the issue. For some people, the error also occurred when redeeming points on the Google Play Store. 

Google Play Store error DF-DFERH-01 may occur due to many causes, but the following ones can be marked as the most common ones:

  • Disabling of Essential Apps: If the applications essential for the background operation of the Google Play Store are disabled on your phone (like Google Services Framework), then that may cause the error DF-DFERH-01 on the Google Play Store.
  • Outdated Device or Google Play Store: Google Play Store may show the server information retrieval error if its installation or the OS of the Android device is outdated, as it can make the data packets incompatible with Google Servers.
  • Missing Essential Permissions You may encounter the error DF-DFERH-01 while the Google Play Store tries to retrieve information from the server if the Play Store itself or any of its dependencies (like Google Play Services) does not have the required permissions on your phone.
  • Corrupted Cache: If the cache, data, or installation of the Google Play Store or any related apps (like Google Play Services) is corrupt, then that may not let the Play Store access essential modules for its operation.
  • Corrupt OS of the Android Device: This error might occur if the OS of your Android device is corrupt, and due to this corruption, the Play Store is failing to access components essential for the Play Store’s operation.

1. Force Restart Your Android Device

A temporary glitch in the Android phone’s modules could cause it to show the DF-DFERH-01 error, and a forced restart of your Android device may clear the error. Before starting the troubleshooting process, ensure the issue does not result from a service outage from Google.

  1. Press and hold the power button of your Android device till the phone restarts (around 30 seconds). In the case of a Samsung device, you may press/hold power and volume down button till the device restarts (about 10 seconds).
    Force Restart the Android Phone
  2. Once restarted, launch Google Play Store and check if it works fine.
  3. If that does not work, check if disabling your phone’s Bluetooth resolves the issue (especially if the phone is connected to a smartwatch through Bluetooth).

2. Enable Google Services Framework on Your Device

Google Services Framework is a component of the Android OS that is essential for the proper operation of the Google Play Store. If the mentioned component is disabled on your Android device, it can lead to the error. In such a case, enabling Google Services Framework on your device may clear the problem.

  1. Head to the Settings of your Android device and select Apps.
    Open Apps in the Android Phone Settings
  2. Now, tap on the three vertical ellipses in the top right and select Show System.
    Show System in the Android Apps Settings
  3. Then, in the list of Apps, find Google Services Framework and tap on it.
    Open Google Services Framework in the Android Phone Apps List
  4. If the app is disabled, tap on the Enable button to enable it and restart your phone.
    Enable Google Services Framework on the Android Device
  5. Upon restart, check if the error DF-DFERH-01 of the Google Play Store is cleared.

If that did not work and you (or any 3rd party app) have uninstalled Google Play Services, check if installing it solves the problem.

3. Update Your Device’s OS to the Latest Build

If your device’s OS is missing the latest OEM patches, it may become incompatible with the Google Play Store. Updating the device’s OS to the latest build may clear the Play Store error. Although the process is generally safe, creating a backup of your Android device will be better. Also, ensure your phone is fully charged and, preferably, connected to Wi-Fi.

  1. Launch Settings of your phone and select About Phone.
    Tap on About Phone in Settings
  2. Now open System Update and afterward, tap on Check for Updates.
    Tap on System Update in the Android Settings
  3. If an Android update is available, download and install the update.
    Check for Updates in the Android Settings
  4. Once installed, restart your device, and upon restart, check if the Google Play Store is clear of the DF-DFERH-01

4. Update the Google Play Store to its Latest Build

If your device’s Google Play Store is outdated, its incompatibility with its OS modules could lead to this error. Updating the Google Play Store to its latest version may clear the error.

Keep in mind that this update is different from the Android OS update. Additionally, if you are one of those unlucky ones who encounter the error DF-DFERH-01 when launching the Google Play Store, then this method may not work for you (you may try these steps under the safe mode of your Android device).

  1. Launch Google Play Store and expand its menu.
    Open Settings of the Google Play Store
  2. Now select Settings and then open About.
    Open About in the Settings of the Google Play Store
  3. Then tap on Play Store Version and press Update if it shows an update.
    Update Google Play Store
  4. Once updated, restart your phone, and upon restart, check if the error DF-DFERH-01 is cleared from the Play Store.

5. Delete Dump on Samsung or Supported Android Phones

If the files in your Samsung phone’s dump are slowing down (by occupying the phone’s memory) the phone to a level that real-time execution of the Google Play Store is affected, then that could cause the error DF-DFERH-01. Deleting the dump on Samsung (or supported Android) phones may clear the error.

  1. Launch your phone’s dialer and dial the following code:
    *#9900#
    Dial *#9900# Code on Your Samsung Phone’s Dialer
  2. Now select Delete Dumpstate/logcat, and once deleted, restart your phone.
    Delete Dumpstate/Logcat on the Android Phone
  3. Upon restart, launch Google Play Store and check if it is operating fine.

6. Opt Out of Interest-based Ads on Your Phone

If the Google Play Store fails to serve the interest-based ads on your phone’s apps due to a glitch, then it may fail to retrieve information from the server and thus show the error DF-DFERH-01. In this context, opting out of interest-based ads on your phone may clear the error.

  1. Launch Settings of your phone and open Google.
    Open Google in the Android Phone Settings
  2. Now, in the Services on This Device section, select Ads, and in the resulting menu, checkmark Opt Out of Interest-Based Ads.
    Open Ads in the Google Settings of Your Android Phone
  3. Then restart your phone and upon restart, check if Google Play Store error DF-DFERH-01 is cleared.
    Opt Out of Interest Based Ads on the Android Device

7. Disable and Enable the Google Play Store

Google Play Store may show the error due to a temporary compatibility glitch between the Play Store and other device modules. In this context, disabling and enabling the Google Play Store on your device may clear the error.

  1. Launch Settings of your Android device and select Apps.
  2. Now expand the More menu by tapping on the three vertical ellipses and afterward, select Show System.
  3. Then find and tap on Google Play Store.
    Open Google Play Store in the Android Apps
  4. Now tap on Disable and then, confirm to disable the Google Play Store.
    Disable Google Play Store on the Android Device
  5. Then restart your phone and upon restart, enable Google Play Store to check if it is clear of the error DF-DFERH-01.
    Enable Google Play Store on the Android Device

8. Enable All the Permissions Required by Google Play Store and Related Apps

If Google Play Store and related apps do not have the permissions required to operate, then the Store may fail to retrieve information from the server. In such a case, enabling all the permissions required by Google Play Store and related apps may resolve the issue.

  1. Launch Settings on your Android phone and open its App Management.
  2. Now open Google Play Store and enable the Auto-open option.
  3. Then repeat the same for other Google-based apps like Google Play Services.
  4. Now restart your phone and check if the Google Play Store error DF-DFERH-01 is cleared upon restart.
  5. If not, steer to the Google Play Store in the App Management section of your phone and open Permissions.
    Open Permissions for the Google Play Store on the Android Phone
  6. Now make sure all the required permissions are enabled.
    Enable All the Permissions of the Google Play Store on Your Android Phone
  7. Then repeat the same for all other Google-related apps like Google Play Services, Google Services Framework, etc.
  8. Now restart your phone and upon restart, launch Google Play Store to check if it is clear of the error DF-DFERH-01.
  9. If the issue persists, head to the Apps With Usage Access section in your phone’s settings (maybe under Advanced Settings) and tap on Apps With Usage Access.
  10. Now enable the following:
    Google Play Store 
    
    Google Play Services
    Enable Usage of Access with Google Play Store and Services
  11. Then restart your phone and check if the error DF-DFERH-01 of the Google Play Store is cleared upon restart.

9. Uninstall Updates of the Google Play Store

If the Google Play Store updates are corrupt or incompatible with your device, the servers may refuse to respond to its queries, resulting in the error. In this case, uninstalling the Google Play Store updates may resolve the issue.

  1. Launch Settings on your Android devices and open Apps.
  2. Now tap on the three vertical ellipses in the top right and select Show System.
  3. Then, locate Google Play Store and tap on it in the list of apps.
  4. Now, tap on the three vertical ellipses in the top right and select Uninstall Updates.
    Uninstall Updates of the Google Play Store
  5. Afterward, confirm to uninstall the Google Play Store updates, and once done, repeat the same steps to uninstall updates of the Google Play Services.
    Uninstall Updates of the Google Play Services
  6. Once done, check if the Google Play Store is clear of the DF-DFERH-01

Keep in mind that if the issue reemerges, you may repeat the above steps and disable auto-updating apps on your device (till the issue permanently resolves).

10. Readd Your Payment Method to the Google Play Store

If any of your payment methods have expired or the Play Store is having difficulties using a particular payment method, the Store app may crash when doing a payment method action (like buying a subscription or app). In this scenario, re-adding your payment method to the Google Play Store may resolve the issue.

  1. Launch the Google Play Store, open its menu, and select Payments & Subscriptions.
    Open Payments & Subscriptions on the Google Play Store
  2. Now select Payment Methods and tap on More Payment Settings. If the Google Play Store crashes during the process, you may use a browser to navigate to the Payment & Subscriptions section of the web version of the Google Play Store.
    Open Payments & Subscriptions in the Google Play Store
  3. Then remove all the payment methods one by one and restart your phone.
    Open More Payment Settings of the Google Play Store
  4. Upon restart, re-add a payment method to your Google Play Store account, and afterward, check if it is clear of the error at hand.
    Remove Payment Method from Google Play Store
  5. If that did not work, check if removing a subscription from your Google account clears the error. Be careful, this may cost you money when resubscribing.

11. Try Another Google Account in the Play Store

If you have multiple Google accounts configured in Google Play Store and you try to take action with an account (like an app subscription) that belongs to another account (where the subscription belongs), then that could result in the error message. In this scenario, switching the Google Play Store to another account may resolve the issue.

  1. Launch Google Play Store and tap on your user icon (in the top right).
  2. Now expand the accounts section and select another account.
    Select Another Account in Google Play Store
  3. Then check if the retrieving information from the server problem is solved.
  4. If that fails, you may try all the Google accounts (one by one) added to your device’s Google Play Store to check if the issue is resolved with any accounts.

12. Clear Cache/Data of the Google Play Store and Other Related Apps

If the cache and data of Google Play Store (or any other related apps) are corrupt, then the Play Store may fail to access modules essential for its operation and may result in the error DF-DFERH-01.

In such a case, clearing the cache/data of the Google Play Store and other related apps may solve the problem. Before moving on, keep the credentials of the related Google account at hand as you may need it to re-log into the Google Play Store.

  1. Launch Settings of your Android device and open Apps.
  2. Now tap on the three vertical ellipses and select Show System.
  3. Then locate Google Play Store and tap on it to open it.
  4. Now tap on Force Stop and afterward, confirm to stop the Google Play Store.
    Force Stop Google Play Store and Open its Storage
  5. Then open Storage and tap on Clear Cache.
    Clear Cache and Storage of the Google Play Store
  6. Now press the Clear Data button and afterward, confirm to clear the data of the Google Play Store.
  7. Then repeat the same to force stop and clear cache/data of the following apps as well:
    Google Play services
    
    Download Manager
    
    Google Services Framework
  8. Now restart your phone and upon restart, launch Google Play Store.
  9. Then log in using your credentials and afterward, check if it is clear of the error DF-DFERH-01.

13. Try Another Network or Use a VPN

If your ISP limits Google Play’s server access, your Play Store may fail to retrieve the required information. Trying another network or VPN may clear the server retrieving error in such a case.

  1. Firstly, disable VPN (if connected) and check if the issue is resolved.
  2. If not, disconnect your phone from the current network.
  3. Now connect the phone to another network (like a hotspot from another phone on a different network or use mobile data/Wi-Fi).
    Enable Hotspot of Your Phone
  4. Then restart your phone and upon restart, launch Google Play Store to check if its server retrieval error has cleared.
  5. If the issue persists, download and Install a VPN application on your phone.
  6. Now restart your phone and launch VPN.
  7. Then connect to a location like the USA and afterward, launch Google Play Store to check if it is functioning normally.

14. Uninstall Conflicting Apps

If you have an app on your phone that conflicts with the proper operation of the Google Play Store, then that could result in the server retrieving the error. Here, uninstalling the conflicting app may clear the error. For illustration, we will uninstall the Micro G (replaces the Google Play Services API) app that is used with YouTube Vanced.

  1. Launch Settings of your Android phone and open Apps.
  2. Now open MicroG and tap on Uninstall.
    Uninstall MicroG on the Android Phone
  3. Then confirm to uninstall the Micro G app and restart your phone.
  4. Upon restart, check if the Google Play Store server retrieving error is cleared.

If you do not have Micro G or any similar app, boot your phone into its safe mode and check if it is working fine. If so, you may uninstall unessential apps until the problematic one is found.

15. Disable Developer Options of Your Phone

If you have enabled Developer Options on your phone and customized its features as per your requirement, then that customization may limit the Google Play Store’s ability to communicate with an essential resource and thus cause the error. In this scenario, disabling your phone’s Developer Options may resolve the issue.

  1. Launch Settings of your phone and open Developer Options.
  2. Now disable Developer Options by toggling its switch to off and then restart your phone.
    Disable Developer Options on the Android Phone
  3. Upon restart, check if the Play Store is working fine.
  4. If the issue was resolved after disabling Developer Options but you want to use Developer Options, then check if enabling Use NuPlayer (Experimental) under Media resolves the issue after enabling the Developer Options.
    Enable Use NuPlayer (Experimental) in the Developer Options of the Android Phone

16. Use the Browser Version of the Google Play Store

A communication glitch between your device and Google servers might result in the server retrieval error under discussion. Here, the Google Play Store browser version may clear the glitch and solve the problem.

  1. Launch a web browser (preferably on a PC) and head to the Google Play website.
  2. Now select a free app or game (like Super Mario Run) and click on Install.
    Install Super Mario Run Through the Web Version of the Google Play Store
  3. Then, select the problematic Android device in the dropdown and click on Install.
  4. Now, on the device, once the app is installed, launch the Google Play Store and check if it is operating fine.

17. Reset App Preferences of Your Android Device

If any customization of your device apps’ preferences (like an app disabled that is essential for the operation of the Play Store) is limiting the Play Store’s ability to communicate with its servers properly, then that could cause the server error under discussion while retrieving information from the server. In this scenario, resetting the App Preferences of your Android device may solve the issue.

  1. Launch Settings of your Android device and select Apps.
  2. Now tap on the three vertical ellipses in the top right and select Reset App Preferences.
    Reset App Preferences of the Android Phone
  3. Then confirm to reset the app preferences and afterward, restart your phone.
  4. Upon restart, check if the Google Play Store is clear of the DF-DFERH-01 error.

18. Read Your Google Account to the Device

If due to a server-side glitch, Google servers are having difficulties responding to the queries from your Android device when using your Google Account, then that could cause an error while retrieving information from the server on Google Play.

In this scenario, re-adding your Google account to the device may clear the glitch and thus solve the problem. Before moving on, do not forget to keep your Google account credentials available. Additionally, if 2FA authentication is enabled on your account, make sure you can log into your account by using other 2FA methods (like through an SMS).

  1. Launch the Settings of your phone and open Accounts.
    Open Accounts in the Android Phone Settings
  2. Now select the problematic account and tap on Remove Account.
    Open the Problematic Account in the Android Phone Accounts
  3. Then confirm to remove your Google account from the device and afterward, restart your Android phone.
    Remove the Google Account from the Android Device
  4. Once restarted, head to Accounts in the Android phone Settings and tap on Add Account.
    Add Account to the Android Device
  5. Then follow the prompts on your screen to add back your Google account and once added, wait till the sync operation completes.
  6. Once done, launch Google Play Store and check if the error while retrieving information from the server is cleared. You may have to switch your Google account in the Play Store menu (as discussed earlier).
  7. If that did not work, delete the account once again and restart your phone.
  8. Upon restart, launch another Google app (like the Google Music app) and use it to log into your Google account.
  9. Afterward, check if the Google Play Store error DF-DFERH-01 is cleared.

19. Reset Your Android Phone to the Factory Settings

If the Google Play Store error DF-DFERH-01 is still there after trying all the above methods, then the corrupt OS of your Android device could be the root cause of the error under discussion. In such a case, resetting your Android device may clear the problem.

Before proceeding, ensure the device’s battery is fully charged, and you have a backup of your data. If you use any type of authenticator app (like Google Authenticator), make sure to transfer it to another device so, that you may not be locked out of your accounts/apps.

  1. Head to your Android phone’s Settings and tap on Backup and Reset.
    Open Factory Data Reset in the Android Phone Settings
  2. Now open Factory Data Reset and then tap on the Reset Device button.
    Reset Android Phone to the Factory Defaults and Erase Everything
  3. Now tap on the Erase Everything button and wait till the process completes.
  4. Once completed, set up your Android phone as a new device without restoring from any backup.
  5. Now launch the Google Play Store, and hopefully, it will be clear of the error DF-DFERH-01. If so, then you may restore your Android phone through a backup.

If none of the above worked, you may contact Google support or reinstall Google Play Store (strictly not recommended) after acquiring its APK from another source (generally, it’s not a safe option).

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.
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