These days getting Google Android system errors has become very much common for most of the android OS users and the most irritating fact is that almost all of these errors are often found to be related with Google Play Store App. Google Play Store is a very important app for the Android OS which fills the gap between the end user and developers i.e Users can download or install apps or games through Google Play store application. Therefore this app is responsible for everything from app downloading to updating them regularly. Interesting fact is that most of the Google Play store errors occur while trying to download or update apps from it and Google Play Store Error DF-DFERH-01 is one of many such errors. The message displayed for this error is “Error while retrieving information from server DFDFERH-01”.In this article I will explain various methods for solving this error.
Method 1 : Clear old cache files
Clearing old cache is one of the best methods to avoid different kinds of Google play store errors. It has been highly observed that your old cache has been found as the main reason behind such errors so it is always recommended that you have to clear your installed app’s cache on a daily basis or you can either use Apps like CCleaner to automate cache clearing, so that you don’t have to clear your cache manually. So in order to clear Google Play Store cache you can follow these steps:
Go to your Android Device Settings -> Go to Applications -> Select All -> Tap on Google Play Store.
Here now you will get the option of Clearing Data and Clearing Cache as shown above, so just tap on these two options and rest will be done by the phone itself.
Now you need to follow the same method for clearing the cache of Google Services Framework because it is also responsible for errors related to Google Play Store. To clear its cache, go to Applications, Tap on Google Play Services app and Clear cache and Data.
And that’s it. If cache were the reason for this error then it should be fine by now.
Method 2: Fix Google Play Store Error
Sometime our Google Play Store application might be the one which is causing this error. Sometimes current updated version of Google Play Store might have compatibility issues. If that’s the case then you have to uninstall updates of Google Play Store.
Go to Settings >> Application Manager >> All >> Google Play Store.
Tap Force Stop and click
Tap Clear Data and click
Tap Uninstall Updates and click
After completing step 2, 3 and 4 restart your device and try installing or updating apps from Google Play Store.
Method 3 : Resetting Google Account
If clearing cache files won’t work out for you then do not worry, you can try this alternative fix .This method involves re-authenticating your Google account details with your android smartphone. So you need to remove and add your Google account once again.
Go to your Android Device Settings -> Accounts -> Google.
Now you can see your current Google account.
Select your account >> Click on the menu button >> Remove your Account.
Now again add your Google account
Now restart your Android device and try using Google Play Store, you should get rid of that problem.
Method 4: Enable Google Play Store & Services
- Go to Settings
- Scroll down and search for “apps with usage access”
- Tap on Enable for Google Play Store and Google Play Services
Method 5: Installing New Version of PlayStore
Some users might be facing this issue due to an outdated version of PlayStore or because their version of PlayStore might not be able to update automatically. Therefore, in this step, we will be installing a new version of PlayStore after downloading it as an APK. For that:
- Download the PlayStore APK from here.
- Once downloaded, click on the APK and select “Install”.
- Wait for the APK to be installed and check to see if the issue persists.
Important Note: This solution should only be necessary If you have rooted your phone and installed a custom ROM. If you are unable to install the PlayStore this way, try to download “Lucky Patcher” and install PlayStore from there.