Fix: Error retrieving information from server [DF-DLA-15]

Error retrieving information from server: [DF-DLA-15] is related to issues with the Google Play Store servers, outdated or corrupted app data, or problems with the Google account associated with the device.

Google Play error DF-LA-15
Google Play error DF-LA-15

In this article, we will provide you with step-by-step methods to fix Google Play Error DF-DLA-15 and get you back to downloading your favorite apps in no time.

1. Check Your Internet Connection

Having a strong internet connection is essential for the proper functioning of the Google Play Store. If you’re experiencing issues with the Play Store, one of the first things you should check is your internet connection. Ensure that you’re connected to a strong Wi-Fi network, if possible, as this will provide a more stable and faster connection.

If you’re not able to connect to a Wi-Fi network, make sure your mobile data connection is strong enough to support app downloads. This means checking that you have a good signal and that you’re not experiencing any network congestion.

Sometimes this error happens when you try to download or update apps on Wi-Fi Network, using cellular data over WIFI is also a solution for this error.

Once you’ve confirmed that your internet connection is strong, try downloading the app again. If the Play Store still won’t download or load apps, move on to the next troubleshooting step.

2. Restart Your Device

Restarting your device can often help resolve download and update issues with the Play Store app. It shuts down all programs and starts them afresh; giving your device a reboot. Restarting is the best solution to fix temporary glitches in smartphones. To restart your Android device:

  1. First press and hold the Power button until the Power off or Restart options appear on your screen.
  2. Tap on Power off or Restart depending on what you need.
  3. If you choose Power off, you’ll need to press and hold the Power button again until your device turns on completely.

If you choose Restart, your device will automatically turn back on after a few seconds. Once your device has restarted, try opening the Play Store app again to see if the issue has been resolved.

3. Disable Ad-Blocker (if applicable)

Disabling any ad-blocker software that you have installed on your Android device is also a solution to fix Google Play Error DF-DLA-15. Ad-blockers are designed to block ads from appearing in apps and websites, but they can sometimes interfere with the normal functioning of the Google Play Store and cause this error to occur.

Disabling your ad blocker temporarily may help resolve the issue. To disable your ad-blocker, you may need to access the settings or options of the specific ad-blocking app or extension that you have installed on your Android device.

This process can vary depending on the ad blocker you are using. Once you have disabled the ad-blocker, try downloading or updating apps from the Google Play Store again to see if the error is resolved.

4. Disable VPN (if applicable)

Another potential solution to fix Google Play Error DF-DLA-15 is to disable any VPN (Virtual Private Network) that you have enabled on your Android device.

VPNs are known to provide an additional layer of privacy and security by encrypting your internet connection, but they can sometimes interfere with the Google Play Store and cause this error to occur. Disabling your VPN temporarily may help resolve the issue.

5. Clear Cache and Data

If there is an accumulation of bad cache and data, it will cause errors in your phone. Google Play errors can also occur if corrupt data files are stored in your phone’s memory. The easiest way to fix this error is to get rid of these buggy files and your system will start working properly.

  1. Find and then open your device’s Settings app.
  2. Scroll down and tap on the option labeled App Management. If you don’t see this option, it may be located under the Device or Device settings section.
    Go to App management option
    Go to App management
  3. Tap on App Settings or See all apps depending on your device.
    Taping on the App settings
    Tap on App settings
  4. Scroll down and find the app named Google Play Services and Play Store. Tap on it to open its settings.
    Google Play Services and Play Store
    Tap on the Google Play Services and Google Play Store option
  5. Tap on Storage & Cache. Here, you’ll see the amount of cache and data used by the app.
    Storage & Cache
    Choose Storage & Cache
  6. Click on Clear Cache to delete the temporary files stored by the app.
    Click on Clear cache
    Tap on Clear Cache
  7. If clearing the cache doesn’t help, tap on Clear Storage to delete all app data. This will reset the app to its default settings, so you may need to sign in again to any services that use Google Play Services.
  8. A warning message will appear, informing you that all data will be lost. Tap on Clear all data to confirm.
  9. Once the cache and data have been cleared, restart your device.
  10. After your device has restarted, open the Play Store app to see if the issue has been resolved.
It’s important to note that clearing data for Google Play Services can have unintended consequences, such as resetting your location settings or wiping out saved data for other apps that rely on Google Play Services. So, make sure you’re comfortable with the potential impact before proceeding with this step.

6. Remove and Re-Add Your Google Account

Removing and re-adding your Google account can help resolve the downloading and updating issues with the Play Store app, as it can refresh the connection between your device and Google’s servers. Here’s how to do it:

  1. Open your device’s Settings app.
  2. Scroll down and tap on the option labeled Accounts or Users & Accounts.
    Accounts option
    Go to the Accounts option
  3. Tap on your Google account.
    Taping on your Google account
    Tap on your Google account
  4. Click on Remove account. A warning message will appear, informing you that removing the account will delete all its messages, contacts, and other data from the device.
    Click on Remove Account
    Tap on Remove Account
  5. Press on Remove Account again to confirm.
    Remove Account
    Hit the Remove Account button again
  6. Once the account has been removed, tap on the Add Account option and select Google from the list of account types.
    Taping on the Add account option
    Tap on the Add Account option
  7. Follow the on-screen instructions to sign into your Google account and add it to your device.
    Sign into your Google account
    Sign in to your Google account
  8. Once the account has been added, open the Play Store app to see if the issue has been resolved.

Removing your Google account will also remove any synced data, such as contacts, calendars, and emails, from your device. Make sure to back up any important data before removing the account.

7. Disable Private DNS

One potential solution to fix Google Play Error DF-DLA-15 is to disable Private DNS on your Android device. Private DNS, also known as DNS-over-TLS, is a feature that encrypts your device’s DNS queries to provide an additional layer of privacy and security.

However, in some cases, Private DNS settings may conflict with the Google Play Store, leading to the DF-DLA-15 error. To disable Private DNS and potentially resolve the error, follow these steps:

  1. Go to your device’s Settings app.
    Go to your device's Settings
    Go to your device’s Settings
  2. Then tap on More Connections.
    More Connections
    Go to More Connections
  3. Click on Private DNS.
    Click on Private DNS
    Tap on Private DNS
  4. Different smartphones have different user interfaces and settings so if you are unable to find Private DNS, then just write Private DNS in the search bar it will appear on the screen.
  5. If you have Private DNS enabled, you will see a hostname or a custom DNS address in the field. Tap on it to disable Private DNS.
  6. Select Off to revert to your device’s default DNS settings.
    Choosing the Off option
    Choose the Off option
  7. Restart your device to apply the changes.

Once you have turned off the Private DNS, you can try downloading or updating apps from the Google Play Store again to see if the error is resolved.

8. Uninstall Google Play Store Updates

A bad update can also cause Google Play to malfunction. Although updates are supposed to fix bugs and introduce new features, sometimes there is a bug in an update itself. In such a case, check for a new update. If there isn’t any, uninstalling the recent update is the best solution. Here is how you can uninstall updates for Google Play Store:

  1. Go to Settings and tap on Apps/Apps Management/Application Manager.
    Tap on Apps/Apps Management
    Go to Apps Management
  2. Depending on your device, you may need to tap the App settings or three-dot menu icon or the gear icon in the top right corner of the screen and select Show System Apps to display all apps on your device.
    Tap the App settings
    Select the App settings
  3. Once you can see all apps, ensure that all apps are selected at the top of the screen. If not, tap the drop-down menu and select All Apps.
  4. Scroll down the list of apps until you find Google Play Store. Tap on it to open the app info page.
    Find Google Play Store
    Tap on Google Play Store
  5. Here, tap on the three vertical dots in the top right corner of the screen to open Menu.
  6. From the Menu, select the option to Uninstall Updates. This will remove any updates to the Google Play Store app that have been installed since it was first installed on your device.
  7. A confirmation message will appear on the screen. Tap OK to confirm that you want to uninstall updates for the Google Play Store app.
    Tap OK to confirm
    Tap OK to confirm

9. Contact Google Support

If you are still experiencing the Google Play Error DF-DLA-15, despite trying the solutions mentioned above, it is time to contact Google support for further assistance. The support team can help you troubleshoot the issue and provide guidance on how to fix it.

  1. Open the Play Store app on your Android device.
  2. Tap the Profile icon in the top right corner of the screen. This will open the main menu of the Google Play Store app.
    Tap the Profile icon
    Go to the Profile icon
  3. Scroll down to the bottom of the menu and tap on the Help & Feedback option. This will take you to the Help Center section of the app.
    Tap on the Help & Feedback option
    Tap on the Help & Feedback option
  4. On the Help Center page, you will see various topics that you can browse through to find answers to common questions and issues. To contact Google support directly, tap on the Contact Us option, which is located at the bottom of the page.
    Tap on the Contact Us option
    Tap on the Contact Us option
  5. Next, you will be presented with a box to describe your issue, after describing the issue you will see a list of related common issues. Tap into the issue that best describes the problem you are experiencing. If none of the options match your issue, tap on the Other option at the bottom of the list.
    Describe your problem
    Describe your problem in the box, then tap on Other
  6. Once you have selected the issue, you will be taken to a page with additional information and troubleshooting steps. If these steps do not resolve your issue, scroll to the bottom of the page and tap the Next Step button.
    Tap the Next Step button
    Tap the Next Step button

You will be asked to provide more information about your issue through e-mail or chat, such as the exact error message you are seeing, as well as your device and software information. Fill in the required fields as accurately as possible, and then tap on the Submit button to send your request for assistance.

Fill in the required fields
Further info required via email/chat

Alternatively, you can visit the Google Play Help Center website for information on common issues and troubleshooting steps. You can also find a Contact Us option on this website to get in touch with a support representative.

find a Contact Us option
Tap on the Contact Us option

When contacting Google support, be sure to provide as much detail as possible about the issue you are experiencing, including any error messages or codes that you may have encountered. This will help the support team to better understand the problem and provide more targeted assistance.

Additionally, be prepared to provide information about your device, including the make and model, as well as the version of the Android operating system you are using. This information can also help the support team identify the cause of the problem and provide the appropriate solution.

ABOUT THE AUTHOR

Maryam Gilani


Maryam is a tech enthusiast with a passion for all things digital. She has a deep understanding of the latest technological trends and advancements. With her strong problem-solving abilities and exceptional attention to detail, she can quickly identify and fix any IT-related problem that comes their way. But what sets Maryam apart is her proficiency in mobile troubleshooting. Be it a problematic app, slow device, or frustrating software update, Maryam is skilled in tackling any mobile issue with ease.
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