Error retrieving information from the server: [DF-DLA-15] is related to issues with the Google Play Store servers, outdated or corrupted app data, or problems with the Google account associated with the device.
In this article, we will provide you with step-by-step methods to fix the Google Play Error DF-DLA-15, allowing you to resume downloading your favorite apps in no time.
1. Check your internet connection.
Having a strong internet connection is essential for the proper functioning of the Google Play Store. If you’re experiencing issues with the Play Store, one of the first things you should check is your internet connection. Ensure that you’re connected to a strong Wi-Fi network, if possible, as this will provide a more stable and faster connection.
If you’re not able to connect to a Wi-Fi network, make sure your mobile data connection is strong enough to support app downloads. This means checking that you have a good signal and that you’re not experiencing any network congestion.
Sometimes, this error occurs when you try to download or update apps on a Wi-Fi network. Using cellular data instead of Wi-Fi may also provide a solution for this error.
Once you’ve confirmed that your internet connection is strong, try downloading the app again. If the Play Store still won’t download or load apps, move on to the next troubleshooting step.
2. Restart your device.
Restarting your device can often help resolve downloading and updating issues with the Play Store app. It shuts down all programs and starts them afresh, giving your device a reboot. Restarting is the best solution for fixing temporary glitches in smartphones. To restart your Android device:
- First press and hold the Power button until the Power off or Restart options appear on your screen.
- Tap on “Power off” or “Restart” depending on what you need.
- If you choose “Power off,” you will need to press and hold the Power button again until your device turns on completely.
If you choose Restart, your device will automatically turn back on after a few seconds. Once your device has restarted, try opening the Play Store app again to see if the issue has been resolved.
3. Disable the ad-blocker (if applicable).
Disabling any ad-blocker software that you have installed on your Android device is also a solution to fix Google Play Error DF-DLA-15. Ad-blockers are designed to block ads from appearing in apps and websites, but they can sometimes interfere with the normal functioning of the Google Play Store and cause this error to occur.
Disabling your ad blocker temporarily may help resolve the issue. To disable your ad blocker, you may need to access the settings or options of the specific ad-blocking app or extension that you have installed on your Android device.
This process can vary depending on the ad blocker you are using. Once you have disabled the ad-blocker, try downloading or updating apps from the Google Play Store again, to see if the error is resolved.
4. Disable the VPN (if applicable).
Another potential solution for fixing Google Play Error DF-DLA-15 is to disable any VPN (Virtual Private Network) that you have enabled on your Android device.
VPNs are known to provide an additional layer of privacy and security by encrypting your internet connection, but they can sometimes interfere with the Google Play Store and cause this error to occur. Disabling your VPN temporarily may help resolve the issue.
5. Clear the cache and data.
If there is an accumulation of bad cache and data, it will cause errors in your phone. Google Play errors can also occur if corrupted data files are stored in your phone’s memory. The easiest way to fix this error is to get rid of these problematic files, and your system will start working properly.
- Find and then open your device’s Settings app.
- Scroll down and tap on the option labeled “App Management.” If you don’t see this option, it may be located under the “Device” or “Device Settings” section.
- Tap on App Settings or See all apps depending on your device.
- Scroll down and find the apps named Google Play Services and Play Store. Tap on them to open their settings.
- Tap on Storage & Cache. Here, you’ll see the amount of cache and data used by the app.
- Click on Clear Cache to delete the temporary files stored by the app.
- If clearing the cache doesn’t help, tap on ‘Clear Storage‘ to delete all app data. This will reset the app to its default settings, so you may need to sign in again to any services that use Google Play Services.
- A warning message will appear, informing you that all data will be lost. Tap on “Clear All Data” to confirm.
- Once the cache and data have been cleared, restart your device.
- After your device has restarted, open the Play Store app to see if the issue has been resolved.
6. Remove and Re-Add Your Google Account.
Removing and re-adding your Google account can help resolve downloading and updating issues with the Play Store app, as it can refresh the connection between your device and Google’s servers. Here’s how to do it:
- Open your device’s Settings app.
- Scroll down and tap on the option labeled Accounts or Users & Accounts.
- Tap on your Google account.
- Click on “Remove account.” A warning message will appear, informing you that removing the account will delete all its messages, contacts, and other data from the device.
- Press “Remove Account” again to confirm.
- Once the account has been removed, tap on the “Add Account” option and select “Google” from the list of account types.
- Follow the on-screen instructions to sign into your Google account and add it to your device.
- Once the account has been added, open the Play Store app to see if the issue has been resolved.
Removing your Google account will also remove any synced data, such as contacts, calendars, and emails, from your device. Be sure to back up any important data before removing the account.
7. Disable private DNS.
One potential solution for fixing Google Play Error DF-DLA-15 is to disable Private DNS on your Android device. Private DNS, also known as DNS-over-TLS, is a feature that encrypts your device’s DNS queries to provide an additional layer of privacy and security.
However, in some cases, private DNS settings may conflict with the Google Play Store, leading to the DF-DLA-15 error. To disable private DNS and potentially resolve the error, follow these steps:
- Go to your device’s Settings app.
- Then tap on More Connections.
- Click on Private DNS.
- Different smartphones have different user interfaces and settings, so if you are unable to find Private DNS, just type ‘Private DNS‘ in the search bar, and it will appear on the screen.
- If you have Private DNS enabled, you will see a hostname or a custom DNS address in the field. Tap on it to disable Private DNS.
- Select ‘Off‘ to revert to your device’s default DNS settings.
- Restart your device to apply the changes.
Once you have turned off the Private DNS, you can try downloading or updating apps from the Google Play Store again to see if the error is resolved.
8. Uninstall updates for Google Play Store.
A bad update can also cause Google Play to malfunction. Although updates are intended to fix bugs and introduce new features, sometimes a bug occurs within an update itself. In such a case, check for a new update. If one is not available, uninstalling the recent update is the best solution. Here is how you can uninstall updates for the Google Play Store:
- Go to Settings and tap on Apps, Apps Management, or Application Manager.
- Depending on your device, you may need to tap the App settings, the three-dot menu icon, or the gear icon in the top-right corner of the screen and select ‘Show System Apps‘ to display all apps on your device.
- Once you can see all apps, ensure that all apps are selected at the top of the screen. If not, tap the drop-down menu and select ‘All Apps‘.
- Scroll down the list of apps until you find Google Play Store. Tap on it to open the app info page.
- Here, tap on the three vertical dots in the top-right corner of the screen to open the menu.
- From the menu, select the option to uninstall updates. This will remove any updates to the Google Play Store app that have been installed since it was first installed on your device.
- A confirmation message will appear on the screen. Tap “OK” to confirm that you want to uninstall updates for the Google Play Store app.
9. Contact Google Support.
If you are still experiencing the Google Play Error DF-DLA-15 despite trying the solutions mentioned above, it is time to contact Google support for further assistance. The support team can help you troubleshoot the issue and provide guidance on how to fix it.
- Open the Play Store app on your Android device.
- Tap the profile icon in the top right corner of the screen. This action will open the main menu of the Google Play Store app.
- Scroll down to the bottom of the menu and tap on the Help & Feedback option. This will take you to the Help Center section of the app.
- On the Help Center page, you will see various topics that you can browse through to find answers to common questions and issues. To contact Google support directly, tap on the “Contact Us” option, which is located at the bottom of the page.
- Next, you will be presented with a box to describe your issue. After describing the issue, you will see a list of related common issues. Tap on the issue that best describes the problem you are experiencing. If none of the options match your issue, tap on the “Other” option at the bottom of the list.
- Once you have selected the issue, you will be taken to a page with additional information and troubleshooting steps. If these steps do not resolve your issue, scroll to the bottom of the page and tap the ‘Next Step‘ button.
You will be asked to provide more information about your issue through email or chat, such as the exact error message you are seeing, as well as your device and software information. Fill in the required fields as accurately as possible, and then tap on the Submit button to send your request for assistance.
Alternatively, you can visit the Google Play Help Center website for information on common issues and troubleshooting steps. Additionally, you can find a ‘Contact Us‘ option on this website to get in touch with a support representative.
When contacting Google support, be sure to provide as much detail as possible about the issue you are experiencing, including any error messages or codes that you may have encountered. This will help the support team to better understand the problem and provide more targeted assistance.
Additionally, be prepared to provide information about your device, including the make and model, as well as the version of the Android operating system you are using. This information can also help the support team identify the cause of the problem and provide the appropriate solution.