Stuck at “We’re processing this video” Error on Google Drive? Try these fixes

Many users reported the “Google drive video is still processing” error when they try playing or download any of their video uploaded on Google Drive. As per the users, they see the error message “We’re processing this video. Please check back later” even after waiting for a long time. This is a bit awful as the users get stuck forever and are unable to play or download the video uploaded in the drive.

fix Google drive video is still processing
We’re processing this video. Please check back later

Users are left confused wondering “how long does it take for a video to process on Google drive?” Well, there is no certain time on the Google Drive video processing time, generally, this depends on the 3 factors such as internet speed, video size and the device you are using. The video processing is done by Google Drive for confirming that video playback is done successfully without any issue.

However, many users managed to fix the problem by switching to a stable internet connection or increasing the internet speed, reducing the video file size before uploading your video to Google drive. Luckily in this article, we have put together the list of solutions that worked for many gamers to solve the problem.

But before heading straight towards the fixes, have a look at the common culprits responsible for the error

Why Does My Google Drive say Video still Processing Error?

There are many different reasons due to which users can access their uploaded video but are unable to play it. Here has a look at some of the common ones:

  1. Most commonly due to the poor and unstable internet connection.
  2. The video file uploaded by you is too large.
  3. The old or outdated browser version
  4. Corrupted or damaged browser cache
  5. The incomplete or incorrect uploaded video on Google drive

How Do I Fix “Google Drive Video is Still Processing”?

As you are now familiar with the potential reasons for the error, let’s find out some of the common fixes that tried by other users to get past the issue successfully:

Verify the Internet Connection

if you are using Google Drive on your Windows 10 system then, here follow the steps to check your internet connection:

  1. Press Windows + I key for opening Settings and here head to Network & Internet option
  2. Now check your network status, you can also click on the Network Troubleshooter to fix issues related to the network.
Video still Processing Error
Click on the Network Troubleshooter

Moreover, if you are using a Wi-Fi connection then switch to ethernet to get a stable internet connection and speed.

Now if you are using a smartphone, and trying to play video uploaded on Google drive then try to disconnect and reconnect to the internet. If you are connected through Wi-Fi then turn your phone on airplane mode and disable it after a couple of minutes and try the connection to the network.

Restart your phone and turn it back on and connect to the internet, now check if you are able to play the video or are still stuck in the “we’re processing this video. check back later or download the video now.”

In this case, try streaming other services like YouTube can check if the internet connection is working fine. If facing issues with the internet connection then contact your ISP (Internet Service Provider) to fix the issue.

Till then switch to another internet connection. But if the problem is not with the internet connection, then try the other potential fix given below.

Sign out & Sign in to your Google Account

The error might be due to some sort of bugs or glitches with your Google account. So, log out of your account and after successfully logging out, again login with the one where you uploaded your video on Google Drive and try playing the video.

Many users confirmed this trick worked for them to fix Google Drive and Google photos issues. So, simply head to the Settings and Accounts and then click on Remove your Google Account.

After that login back, it is estimated now the Google Drive not playing video issue is resolved.

Update Your Browser

The problem might lie within the browser and due to this, you are facing a problem. So, check if your browser is outdated then make sure to update it to the latest version. Well, the steps to update the browser may vary as per your browsers, here we have demonstrated how to update Chrome browser:

  1. Open your Google Chrome browser > now click on the menu icon in the top right corner, and click on Help then About Google Chrome option
  2. Now the browser starts checking for the updated version automatically and if any is available the start downloading it automatically.
    Google drive video is still processing
    Chrome check for latest updates
  3. And as Chrome is updated with the latest version, click on Relaunch and the Chrome browser will restart.
    Google drive video is still processing
    Relaunch Chrome Browser
  4. Now login to Google drive again and hope the video not responding on Google drive problem won’t occur.

Clear Cache & Browsing Data

There is a possibility the stored data and cache in your browser gets corrupted or maybe slowing down the speed of the web page. Cleaning the browser cache and data helped many users to solve Google Drive Processing Video Error

Please Note: Clearing your browser cookies might log out your account on many websites. So, to access them you might need to log in again with your account details.

Now follow the instructions to clear browser data and cache: (Google Chrome)

  1. Open your Chrome browser, and click on the menu icon in the top right corner.
  2. Now click on More tools and then on Clear browsing data.
    Opening the clear browsing data option
  3. And in the Basic tab, and from the time range choose All time and after that select the box next to Cookies, other site data and Cached Images and files.
    Clearing Cache and Cookies
  4. Next click on Clear Data

Restart your Chrome browser and see if the problem is solved

Download Processing Video through Link Sharing

If your video still processing in Google drive then here is an alternative solution to download the uploaded video. You can download the processing video via sharing a link in Google Drive.

Follow the instructions given to do so:

  1. Open Google Drive and log in with your account details where you uploaded the video now choose processing video.
  2. And right-click on the file then choose Share or click on the share icon after that click on Get Shareable Link.
    Video still Processing Error
    Click on Get shareable link
  3. Then on the new tab page open the sharing link and click the three-dot icon on the processing video click the download all tab.

You will see the video starts downloading and you successfully play the video without seeing the processing video on Google Drive error.

Bonus Tip: Try Re-Uploading your Video

There is a possibility your video is either damaged or incomplete uploaded on Google Drive and this is why the video is stuck in processing or not responding.

So, in this case, try uploading the video directly to Google Drive again and examine it is uploaded successfully.

Alternatively, upload the video to other platforms like Dropbox, OneDrive etc.


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.
Back to top button