Many users encounter an error “the function attempted to use a name that is reserved for use by another transaction” where they are unable to install an application or run a particular service. This error might occur in various instances and mostly backtracks to one reason; your antivirus software.
All antivirus software monitors your computer at runtime and is constantly checking for any discrepancies or viruses. If you try to run some application/service and the antivirus software doesn’t either accept the action or recognize it, it will pop up the error under discussion.
So what this does error actually mean? The antivirus software readily copies the name of the application/service and starts another dummy instance. Because the dummy instance is already running, the application/service cannot run because of the same name. This is a good strategy and works in numerous cases to save you from malware and viruses.
However, if you are installing or running a legit application, this will seem no more than an annoying error condition because of which you are unable to perform all your work.
Solution: Disable Antivirus
In order to make the error message go away, we will disable your antivirus temporarily and see if this fixes the problem at hand. This error was primarily seen with Avast antivirus. Here we will disable it temporarily so you can turn it back on after you are done. If you have other antivirus software, you can check our article on How to Disable your Antivirus. We have listed the ways on how to disable the software by covering as many different ones as we can.
Note: Remember to turn the antivirus back on after you are done performing all tasks.
- Right-click on the Avast icon present on your Windows taskbar at the bottom right side of the screen. This should bring up a number of options available (if you don’t see the Avast icon on your taskbar, click the small arrow. It will expand all the hidden applications from your taskbar).
- Click the option “Avast shields control” from the list of options available and select the duration for which you want to disable the antivirus. Do note that after the set duration, the antivirus will come back online automatically.
- A window will pop up asking you to confirm your actions. Press “Yes” to confirm. Avast will now be disabled and you can continue doing your task at hand.