Spotify is probably the world’s most famous music streaming service with users all around the world. It’s available on both mobile and PC but users sometimes have problems with the program crashing on Windows 10. The program stops executing and sometimes the “spotify.exe has stopped working” error message appears.
There have been many useful methods suggested by users in order to resolve the problem and we have decided to include the most successful ones in this article. Make sure you follow the instructions carefully and we are certain that one of the methods will indeed get rid of the problem.
What Causes Spotify to Keep Crashing?
There aren’t many online sources where you can read more on why Spotify keeps crashing for some users but there are some cases where the cause can be clearly deducted. The method which can be used to resolve the problem highly depends on the real cause of the problem so make sure you identify it correctly:
- Spotify may be running in Compatibility Mode for a different operating system and you should definitely consider unchecking this option in the executable’s Properties. Also, make sure you check this option if it’s unchecked as the problem can be resolved both ways.
- The SD card you are using with your system may have gone corrupt and you should try to format it as it may interfere with the Spotify executable and cause it to crash.
- Other causes may be directly related to problems with its installation files or an update may have been released which takes care of the prolem. Either way, reinstalling the app will indeed resolve the problem.
Solution 1: Check or Uncheck the Option to Run in Compatibility Mode
This method may seem contradictory but it has indeed worked in both ways. Users who didn’t run Spotify in compatibility mode were able to resolve the problem by doing so and vice versa. You should try out the method corresponding with your scenario and check whether the crashing has stopped.
- Locate the Spotify.exe file and change its properties by right-clicking its entry either on the Desktop, the Start menu or the Search results window and choose Properties. Navigate to the Compatibility tab in the Properties window and check the box next to the Run this program as an administrator.
- Under the Compatibility mode section, check the box next to the Run this program in compatibility mode for option and choose Windows 8 from the drop-down list before accepting the changes. If this option was already checked, uncheck it completely.
- Make sure you confirm any dialogs which may appear for you to confirm with admin privileges and Spotify should launch with admin privileges from now on. Open it by double-clicking its icon and try to see if the error still appears.
Solution 2: Format Your SD Card
If you are using an SD card with your device, it’s quite possibly that its contents or its file system have gone corrupt. You still might be able to access files stored on the SD card but Spotify might be having problems recognizing it as a storage device. You should format your SD card in order to resolve the problem. If you can access its content, make sure you back it up in order in order to not lose them.
- Open your Libraries entry on your PC or open any folder on your computer and click on This PC option from the left side menu. If you are using an older version of Windows (Windows 7 and older), simply open My Computer from your Desktop.
- Right-click on the SD card you want to format and choose the Format… option from the context menu which will appear.
- A small window will open up named Format so make sure you click on the menu under File system and choose the default file system if it’s not already selected. Click on Format and be patient for the process to finish.
- Remove the SD card, open Spotify and mount it. If the error keeps appearing. Make sure you also reinstall Spotify by following the instructions from the solution below!
Solution 3: Reinstall Spotify
If the easy method above does not cut it, you may need to step your game up a bit and perform a clean reinstall of the Spotify app. This should solve the problem immediately but there are quite a few steps you should follow in order to perform the process in the best way possible.
First of all, let’s uninstall Spotify on your computer either by using the Settings app or Control Panel on your Windows PC:
- First of all, make sure you have logged in with an admin account as you won’t be able to uninstall programs using any other account privileges.
- You might lose all music you have downloaded for offline use along with playlists you have created in the app.
- Click on the Start menu and open Control Panel by searching for it. Alternatively, you can click on the gear icon in order to open Settings if you are using Windows 10.
- In Control Panel, select to View as: Category at the top right corner and click on Uninstall a Program under the Programs section.
- If you are using the Settings app, clicking on Apps should immediately open a list of all installed programs on your PC.
- Locate the Spotify entry on the list and click on it once. Click on the Uninstall button above the list and confirm any dialog boxes which may appear. Follow the instructions on-screen in order to uninstall Spotify and restart your computer afterwards.
After this, you will need to delete Spotify’s data left behind on your computer by following the set of steps below:
- Navigate to the following location on your computer by opening the Windows Explorer and clicking on This PC:
- If you are unable to see the AppData folder, you may need to turn on the option which enables you to view hidden files and folders. Click on the “View” tab on File Explorer’s menu and click on the “Hidden items” checkbox in the Show/hide section. File Explorer will show the hidden files and will remember this option until you change it again.
- Delete the Spotify folder in the Roaming folder. If you receive a message saying that some files couldn’t have been deleted because they were in use, try exiting Spotify and ending its process in Task Manager.
- Reinstall Spotify by downloading the installer from their website, running it from your Downloads folder and following the instructions on-screen. The problem should be gone by now.