Fix: Netflix We’re having Trouble Playing this Title Right Now

Whoops, something went wrong

The error message ‘We’re having trouble playing this title right now’ often occurs due to corrupted installation, incorrect network configuration etc. With the release of the Netflix application for Windows 10, many users stopped using the website and switched to the desktop application. The application doesn’t stay behind and is literally at the same level as the website along with some other cool functionalities. However, there have been reports of some issues with the desktop application which is to be expected.

Users have reported that their desktop application doesn’t work while the website runs smoothly. Whenever they try to launch Netflix desktop application, the app doesn’t go further than the loading screen. Furthermore, in some cases, when you try to open an episode on Netflix, it will just prompt you with the ‘Whoop, something went wrong’ message followed by the U7361-1254-80070002 error code. You can easily fix this issue by implementing the solutions given down below.

Netflix Error U7361-1254-80070002

What causes the Netflix ‘We’re having Trouble Playing this Title Right Now’ Error on Windows 10?

After looking into the matter, we have made a list of the possible causes of this issue that are —

  • Damaged Netflix installation: One of the reasons due to which this error can pop up is if your Netflix installation is damaged or corrupted.
  • Incorrect Network Configuration: When you use the Netflix desktop app, it establishes a connection with the Netflix server. However, if there’s something wrong with your Network configuration, it might cause the error.
  • Outdated display drivers: If the display adapter drivers installed on your system are outdated, it can cause to issue to pop up as well.

You can follow the solutions down below to isolate your issue. Before you apply the solutions, please make sure your Windows is up to date and you have a stable internet connection — unstable connections can potentially be the cause as well but that’s quite rare.

Solution 1: Let Netflix App use GPU

The first solution that you need to implement in order to fix the issue would be to allow the Netflix desktop app to use your graphics card. Here’s how to do this:

  1. Press Windows Key + I to open Settings.
  2. Navigate to System and in the Display panel, scroll down to locate Graphics settings.
  3. Click on Graphics settings and select ‘Universal app’ from the drop-down list.
  4. Afterward, select the Netflix app in the second drop-down list that appears.
  5. Select Options.
  6. Set graphics preference to ‘High performance’ and click Save.
    Changing Graphics Preference for Netflix
  7. Check if the issue persists.

Solution 2: Flush DNS

In some cases, flushing your DNS or Domain Name System using a command prompt can potentially fix your issue. Here’s how to do this:

  1. Press Windows Key + X and select Command Prompt (Admin) from the list to open an elevated command prompt.
  2. Type in the following command and press Enter:
  3. ipconfig /flushdns
    Flushing DNS
  4. Restart your machine and then launch Netflix.

Solution 3: Reset Netflix App

Resetting your Netflix desktop application can also fix your issue. The error might have been due to a corrupt installation which will be resolved after you reset the application. Here’s how to do it:

  1. Press Winkey + I to open Settings.
  2. Navigate to Apps.
  3. In the Apps and features window, search for Netflix from the list and select Advanced Options.
  4. Scroll down to locate Reset and then click Reset.
    Resetting Netflix
  5. Restart your system once it is completed.

Solution 4: Delete mspr.hds

Netflix makes use of Microsoft’s PlayReady technology to stream Digital Right Management or DRM protected content. In some cases, the mspr.hds file can cause such issues in which case you will have to delete it. Your Windows will automatically create a new one when once you have deleted the old one so no need to worry. Here’s how to do it:

  1. Open the Windows Explorer and navigate to your system drive (the drive where Windows is installed).
  2. In the search bar, type in ‘mspr.hds’.
  3. Select all the files and hit Ctrl + Delete to delete the files.
    Search Results for mspr.hds
  4. Reboot your machine and then open up Netflix.

Solution 5: Update Display Adapter Drivers

Lastly, the issue can be due to your obsolete display adapter drivers. In such a scenario, updating your drivers will fix your issue. Here’s how to update your drivers:

  1. Go to the Start Menu, type in Device Manager and open it up.
  2. Expand the Display adapters list.
  3. Right-click on your GPU and select Update driver.
    Updating Display Adapter Driver
  4. Select ‘Search automatically for updated driver software’.
  5. Once done, restart your system and launch Netflix.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Netflix We’re having Trouble Playing this Title Right Now

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