Netflix is a US-based online streaming service it was founded in 1997 and it is a subscription-based streaming service. Netflix has become quite popular especially in this decade and is now used by over 140 million users monthly. Due to its great library of movies and tv shows it continues to grow and extend its services to an even larger audience.
But recently there have been many reports of an “Error UI-800-3” occurring, this error has been seen on almost all the devices that are supported by Netflix and continues to agonize users. In this article, we will discuss some of the causes of the error and try to provide you with solutions which will be targeted in removing all the problems which are causing issues with the streaming service
What Causes the Error UI-800-3?
The cause of this problem is not specific and a number of factors could be causing the issue, some of the causes are
- Cached Data: Often Netflix stores images, scripts and other media files on your device. It is possible that the cached data on your device might be causing the issue by interfering with the service.
- Signing in: Sometimes, this error can also be associated with a “Signing in” problem that Netflix is facing.
Now that you have a basic understanding of the causes of the problem. We move forward to trying the solutions below.
Solution 1: Restarting Your Streaming Service.
In some cases, the solution to the problem is as simple as restarting your streaming device. This involves completely shutting down your device for a couple of minutes and restarting it for this we will try the following procedure
- Shut Down your streaming service
- Unplug both the Streaming Service and the TV from the power
- Give it a couple of minutes
- Plug in both, your streaming service and your television
- Turn your television ON
This is the most basic troubleshooting procedure that you can try if this does not work then move on to the next solution
Solution 2: Signing Out or Resetting the Settings
This procedure depends on your streaming device if your streaming device does not allow you to sign out it should have an option to reset all the settings make sure you try that before moving on to the next step. However, if your streaming service does allow you to sign out follow the below-mentioned procedure
- Go here
- Go to the settings option and select Sign Out Of all devices
- Sign in again to the device and see if it works
NOTE: This will sign Netflix out of all the devices you use Netflix on.
Solution 3: Clearing The Netflix App Cache
Some devices automatically clear the device cache when you power-cycle them. If you are using one of those devices then your cache will automatically be cleared after you try the first solution mentioned above. However, if your device does allow you to delete your cache then try to follow this procedure
NOTE: This Procedure is Different for specific devices
For Amazon Fire TV or Fire TV Stick try
- Press the home button on your Fire TV remote.
- Select Settings
- Select Manage installed applications.
- Select the Netflix app.
- Select Clear data.
- Select Clear data a second time.
- Select Clear cache.
- Unplug your Fire TV device for a couple of minutes.
- Plug your Fire Tv device back in
This clears the cache for your Fire TV or Fire TV Stick.
For a ROKU device
- Press the home button on your remote five times.
- Press the up arrow button one time.
- Press the fast rewind button two times.
- Press the fast forward button twice
- The Roku will restart.
Solution 4: Reinstalling Your Netflix App
If the problem still persists then it should be with the Netflix app itself. Some devices don’t allow the app to be uninstalled, if you are using one of those devices then you cannot reinstall. However, if the device does allow you, then reinstalling the app could solve your problem
- Press the Menu Button on your Device
- Go to Installed and select Netflix.
- Click on Uninstall button to uninstall the application.
Performing these steps should solve the Netflix Error UI-800-3 if it still doesn’t solve your problem then contact your service provider for customer support.