Netflix is a US-based online streaming service it was founded in 1997 and it is a subscription-based streaming service. Netflix has become quite popular especially in this decade and is now used by over 140 million users monthly. Due to its great library of movies and tv shows it continues to grow and extend its services to an even larger audience.
But recently an “Error Code UI-113” has been seen across all the devices and continues to agonize users. In this article, we will discuss some of the causes of the error and try to provide you with solutions which will be targeted in removing all the problems which are causing issues with the streaming service
What Causes the Error “Code UI-113”?
The cause of the problem could not be specified, however, a few general misconfigurations that are known to cause this error are as follows
- Cached Data: Corrupt Cached data, when stored on the device can be causing certain issues with the streaming service by interrupting your connection or raising certain security violations
- Interrupted Connection: If your internet connection is interrupted or weak the streaming device might be facing issues connecting to the service
Now that you have a basic understanding of the nature of the problem we will move on towards the solutions.
Solution 1: Restarting Your Device
Sometimes your Streaming Device could be causing the error. There might be some bug or some loading problem with it that might be preventing it from connecting to the internet so we recommend you to try these steps:
- Unplug the power to your Streaming Device.
- Wait for 5 Minutes
- Plug in your device and see if Netflix Works
If this step does not solve your problem don’t worry as this is the most basic troubleshooting step move on to the next solution
Solution 2: Restarting Your Internet Device
It is also possible that there might be a configuration issue with the internet modem that you are using therefore in this step we will be power cycling the internet modem for which
- Unplug the power to your internet router
- Wait for at least 5 minutes
- Plug in the modem and wait for the connectivity light to start blinking
This might solve any internet issues that were stopping you from connecting to the streaming service.
Solution 3: Disconnecting VPN, Proxy
If you are connected to the internet through a Virtual Private Network or a Proxy Server we would recommend you to disconnect and connect directly to the internet. Sometimes the device has problems connecting to the internet if you are connected through another server. The device might be unable to contact the streaming services so whatever your device is the most basic troubleshooting step would be to disconnect all VPN and Proxy servers.
Solution 4: Signing Out and Resetting the Settings
This procedure depends on your streaming device if your streaming device does not allow you to sign out it should have an option to reset all the settings make sure you try that before moving on to the next step. However, if your streaming service does allow you to sign out follow the below-mentioned procedure
- Go here
- Go to the settings option and select Sign Out Of all devices
- Sign in again to the device and see if it works
NOTE: This will sign Netflix out of all the devices you use Netflix on
Solution 5: Clearing the App Cache
Some devices automatically clear the device cache when you power-cycle them. If you are using one of those devices then your cache will automatically be cleared after you try the first solution mentioned above. However, if your device does allow you to delete your cache then try to follow this procedure
NOTE: This Procedure is Different for specific devices
For Amazon Fire TV or Fire TV Stick try
- Press the home button on your Fire TV remote.
- Select Settings
- Select Manage installed applications.
- Select the Netflix app.
- Select Clear data.
- Select Clear data a second time.
- Select Clear cache.
- Unplug your Fire TV device for a couple of minutes.
- Plug your Fire Tv device back in
This clears the cache for your Fire TV or Fire TV Stick.
For a ROKU device
- Press the home button on your remote five times.
- Press the up arrow button one time.
- Press the fast rewind button two times.
- Press the fast forward button twice
- The Roku will restart.
Solution 6: Reinstalling the Netflix App
If the problem still persists then it should be with the Netflix app itself. Some devices don’t allow the app to be uninstalled, if you are using one of those devices then you cannot reinstall. However, if the device does allow you, then reinstalling the app could solve your problem
- Press the Menu Button on your Device
- Go to Installed and select Netflix.
- Click on Uninstall button to uninstall the application.
Performing these steps should solve the Netflix Error UI-800-3 if it still doesn’t solve your problem then contact your service provider for customer support.