Netflix is a US-based online streaming service it was founded in 1997 and it is a subscription-based streaming service. Netflix has become quite popular especially in this decade and is now used by over 140 million users monthly. Due to its great library of movies and tv shows it continues to grow and extend its services to an even larger audience.
But recently an “Error Code NW-3-6” has been seen across all the devices and continues to agonize users. In this article, we will discuss some of the causes of the error and try to provide you with solutions which will be targeted in removing all the problems which are causing issues with the streaming service
What Causes The “Error Code NW-3-6” Error?
The cause of this problem is not specific and a number of factors could be causing the issue some of which are:
- Configuration Issues: There might be a configuration issue either with your ISP or with the device which might be preventing it from contacting the streaming service
- Internet Connectivity Issue: Your device might be unable to connect to the internet due to which it might be having an issue connecting to the streaming service
Now that the most basic causes have been discussed we will move on towards the solutions.
Solution 1: Disconnecting VPN, Proxy
If you are connected to the internet through a Virtual Private Network or a Proxy Server we would recommend you to disconnect and connect directly to the internet. Sometimes the device has problems connecting to the internet if you are connected through another server. The device might be unable to contact the streaming services so whatever your device is the most basic troubleshooting step would be to disconnect all VPN and Proxy servers.
Solution 2: Restarting Your Console
Sometimes your Streaming Device could be causing the error. There might be some bug or some loading problem with it that might be preventing it from connecting to the internet so we recommend you to try these steps:
- Unplug the power to your Streaming Device.
- Wait for 5 Minutes
- Plug in your device and see if Netflix Works
Solution 3: Verify Your Internet Connectivity
If there are problems with your ISP, then Netflix won’t work because it needs to connect to the internet in order to stream. Also, if your router or DNS settings are getting in its way it won’t be able to stream. Here we will try connecting your device directly to your router using an ethernet cable. This will help fix an internet connection issue (if any).
- Turn Off your Streaming Device
- Connect your Streaming Device directly into your modem using an Ethernet Cable
- Turn on your streaming device and try again.
NOTE: If You are having problems connecting to the internet, contact your ISP for the resolution of the problem
Solution 4: Restart Your Internet
Sometimes the internet modem might be causing issues connecting to the Netflix streaming service. In this solution, we will restart your internet completely by power cycling your router. This will completely reinitialize all the configurations and help resolve error states.
- Unplug power from your Internet Router
- Wait for 5 minutes
- Plug power back into your Internet Router
- Start your streaming device after 5 minutes to see if it works
Solution 5: Verifying DNS Settings.
DNS servers match domain names to their associated IP addresses. When you type a domain name into your browser, your computer contacts your current DNS server and asks what IP address is associated with the domain name. Sometimes, that information can be changed or corrupted which means that your domain name would be correct but your IP address associated with that would be wrong so in this step we will be reinitializing the DNS settings for the consoles
- Navigate to Settings
- Select Network Settings
- Select Internet Connection Settings.
- Select Custom
- Choose either Wired Connection or Wireless, depending on your connection method.
If Wireless, use the following steps before proceeding.
- Under the WLAN section, select Enter Manually.
- Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will populate automatically).
- If Wired Connection, select Auto-Detect for Operation mode.
- Select Automatic for IP Address Setting.
- Select Automatic for IP Address Setting.
- Select Automatic for DNS Setting.
- Select Automatic for MTU.
- Select Do Not Use for Proxy Server.
- Select Enable for UPnP.
- Press the X button to save your settings.
- Select Test Connection.
- Press the Guide button on your controller
- Go to Settings and select System Settings.
- Select Network Settings.
- Choose your network and select Configure Network.
- Select DNS Settings and choose Automatic.
- Turn your Xbox off and back on.
- Try Netflix again.
NOTE: These Settings are available only for these consoles and if you are using the service on another device you can check your DNS settings according to its own method.