Fix: Microsoft Store ‘Check your Connection’

Microsoft Store serves as a platform for the distribution of Windows apps. It started off as an app store for Windows 8 and now, has over 669,000 apps available for users, including ‘side-loaded’ apps from similar platforms like Google Play. The Store is consistently increasing its available app categories and general app quantity; but along with all the improvements, users have reported a long list of bugs. The Microsoft Store Error 0x80072efd “Check your connection” is an infamous member of the said list.

Microsoft Store Error 0x80072efd "Check your Connection"
Microsoft Store Error 0x80072efd “Check your Connection”

As evident from the name, this error constitutes a problem with the detection and connection of your wireless or Ethernet network with the application in question. More often than not, the problem is user-generated, caused by lack of updating or unintentional malware downloading. However, sometimes bugs within the application, proxy servers, etc also become factors that can cause the app to malfunction. Network issues with any app are usually caused by:

What causes the Microsoft Store Check Connection Error?

  • A Bug in the Application: While Microsoft releases regular updates for its apps, there’s always a kink or two in the code. In this case, it’s an issue with the app’s networking ability.
  • An External Disruption: Sometimes other apps or PC settings can affect the Microsoft Store’s ability to detect your network. Your computer’s firewall settings or local network can also interfere with your app’s connection-specific features.
  • Router Settings: The Maximum Transmission Unit (MTU) setting on your router is either too high or too low, this can also cause the app to give the aforementioned error.
  • Proxy Server Settings:  These settings can disrupt your app’s connection to the Windows Update site, which in turn can become a reason for your app malfunctioning.

Not to worry though, because if you follow the steps listed ahead, you’ll be back to downloading apps from your Microsoft Store in no time.

Method 1: Signing out of Store

The first thing to try is to sign out of the Microsoft Store. When you sign back in, all existing modules will be reinitialized and the connection will be made anew.

  1. Click your profile picture at the top right, click your account and then click on sign out.
  2. Restart your computer, launch the Microsoft Store app, sign in again, and check if the problem is fixed by trying to download anything.

Method 2: Shut down and Restart Windows Store

Sometimes a traditional fix is the best fix. This method will show you how to shut down all Microsoft Store related activity and its components so that the app can reboot itself and remove any errors before it is run again.

  1. Click on the Search icon, type Task Manager, and click on it.
  2. Expand the Store tab
  3. Right-click on both Runtime Broker and select End Task.
    Task Manager/Store/Runtime broker/End task
    Ending Runtime Broker task – Task Manager
  4. Now, do the same for Store.
    Ending Microsoft Store Task - Task Manager
    Ending Microsoft Store Task – Task Manager
  5. Now, close the Task Manager, click the Store icon to restart the app and check if the error has been resolved.

Method 3: Run the Windows apps troubleshooter 

In most cases, the Microsoft Store will automatically inform users of any problems with apps and suggests solutions to fix the problem. However, if you continue to face errors with an app, in this case, the Microsoft Store, this built-in tool can automatically identify and guide you through the steps to fixing any problems that it detected in your app. This Method will show you how to use the Troubleshooter tool.

  1. Select the Windows Start icon.
  2. Click on the Settings icon.
    Clicking on Settings icon - Windows Start
    Clicking on Settings icon – Windows Start
  3. Now click on Update & Security option.
    Opening Updates and Security - Windows 10 Settings
    Settings/Updates and Security
  4. Click the Troubleshoot tab.
    Troubleshooting Windows Store Apps
    Settings/Update and Security/Troubleshoot/ Windows Store Apps
  5. Select the Windows Store Apps option
  6. The Troubleshooter will find the cause(s) of the error and will display instructions to fix the error. Follow all the instructions, then close the Troubleshooter and open the Microsoft Store app to check if the problem has been resolved.

Method 4: Run Internet Connection Troubleshooter

The error code 0x80072F7D always comes with a message that requires the user to check the internet connection and it shows “Microsoft Store needs to be online. It looks like you’re not”. To solve the problem, you can run the built-in Internet troubleshooting on Windows 10. If there are some internet connection issues, this method will solve them.

  1. Navigate to the advanced troubleshooter as we did in the previous solution.
  2. Now, select Troubleshoot my connections to the Internet and follow the onscreen instructions to finish the process.
  3. Once the troubleshooting finishes, check if the problem is fixed by launching your Microsoft Store again and check if it works properly.

Method 5: Disable Proxy Settings

If your Internet connection is through proxy settings, it can make Windows Apps incapable of properly connecting to the Internet, and hence, they do not work suitably, according to the user’s expectation. This method will show you how to check your proxy settings and disable them to get your Store working.

  1. Press Windows key + R keys on the keyboard.
  2. On the dialogue box that pops up, type inetcpl.cpl and press Enter.
    Run/inetcpl.cpl
    Run/inetcpl.cpl
  3. On the pop-up window, click the Connections tab.
    LAN Settings - Windows 10
    Internet Properties/Connections/LAN Settings
  4. Now, click on LAN setting.
  5. Uncheck the Use a proxy server for your LAN option and click Apply.
    Disabling Proxy Server - LAN Settings
    Disabling Proxy Server – LAN Settings
  6. Close the window.
  7. Now, open the Store app and check if the error is resolved.

Method 6: Modifying Internet Settings

According to some users who encountered the Microsoft Store error code 0x80072F7D, your Internet Settings may be partly to blame for this issue. To determine if you are in the same situation, you can follow the steps below to check your Internet Settings.

  1. Use the shortcut keys Windows + I to open Settings. Click on Network & Internet.
  2. Click on  Network And Sharing Centre to open it.Network and Sharing Center
  3. In the lower-left corner find the Internet Option to open it.
  4. Click on the Advanced tab and see if the Use TLS 1.2 option under Settings is checked.

If no, that means you are in the same situation and it’s the problem with TLS 1.2. In this case, to get rid of the Microsoft Store error code 0x80072F7D, you just need to check the Use TLS 1.2 option and click on Apply and OK to save the change. Then reboot your computer and the Microsoft Store to see whether the error code is gone.

Method 7: Clear Cache & Cookies for Microsoft Edge

Microsoft Store makes use of Microsoft Edge to navigate to the internet access the Store applications under the hood. If your cookies and the cache of Store in Edge is corrupt or has bad configurations, you may encounter the error message. In this case, clearing the cookies and cache may solve the problem instantly.

  1. Launch Microsoft Edge and click the three dots icon located at the top right corner and select Settings.
  2. Select Privacy & Security category and click Choose what to clear under Clear browsing data.
  3. Check Browsing historyCookies & saved website data, Download History, and Cached data and files. Then click Clear now to remove the selected data.
  4. After clearing the cache and cookies completely, close the browser and restart your computer to let the changes take effect. Check if the problem is resolved by opening Microsoft Store and try downloading something.

Method 8: Reset Microsoft Store

Another way to solve Microsoft Store error 0x80072F7D is to reset the Microsoft Store. Do note that you will be logged out of the store completely and it will default to its original factory settings again.

  1.  By pressing WinR at the same time, invoke Run.
  2. Type wsreset.exe in the dialogue box in run windows and press Enter to run it.
  3. Wait for the command to complete. Once the process is completed, restart your computer.

After resetting Microsoft Store and restarting the computer, you can launch the Windows Store app again to check if the problem is resolved.

Method 9: Reinstalling Microsoft Store

If none of the above solutions work, we will attempt to reinstalling Microsoft Store completely. This will not only reinitialize all modules but also make sure all end-points are refreshed and bad data is flushed out. You may need your credentials after the reinstallation.

  1. Right-click Start menu and select Apps and Features.
  2. Search for Microsoft Store in the right pane. Then click it and select Advanced Options.
  3. Click Reset button and then click Reset again to confirm the operation. This will start uninstalling and reinstalling your Microsoft Store application.

Wait for the process to complete and then launch the application. The error code 0x80072F7D should disappear.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Microsoft Store ‘Check your Connection’

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