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Fix: Black Screen with Cursor Windows 10

Black screen issue on Windows 10 usually occurs after an upgrade or when an automated Windows Update installs updates on your system. Since this black screen is a most likely a hardware (GPU) problem we will need to assess and troubleshoot various settings to diagnose and fix it.

Now days, PCs are getting more and more advanced with multiple graphics cards for heavy usage. So, if you are having a graphic card other than the Intel’s onboard Graphic controller, you would probably be having this boot to a black screen issue.

Windows takes this as if there are two monitors attached to the system. So, Windows loads the output signal to a Black Screen.

Before we go into any extensive troubleshooting; we need to check some basic settings.

If you are using multiple monitors disconnect/reconnect and test with your primary screen. If this resolves the issue; you’re lucky. If not proceed with the steps below:

Method 1: Fix it blindly

This method is all about fixing the issue blindly as you can’t see anything on a black screen.

  1. When the Windows gets stuck at the black screen, wait for the white mouse cursor to appear on the screen. You can check its presence by moving the mouse-pad.
  2. After the cursor has appeared on the screen, press the space bar on your keyboard and press ctrl key once on the keyboard. Enter login password or pin code blindly (You can’t see on the black screen). It would login in to the Windows using your credentials.

If you can’t see the desktop after logging in to your account and you are stuck on the black screen, then press Win + P + Down Arrow Key (Twice) on the keyboard and enter the details again.

Method 2: Power Cycle

If it is a laptop with a user removable battery then;

  1. Take the battery out.
  2. Unplug the power adapter.
  3. Press & Hold the Power button for 10 seconds
  4. Release the power button.
  5. Connect the charger back and try turning it on.

Test, and see if issue is resolved; if not then proceed to Method 4

Method 3: Turn off Fast Startup

Window 10 is released with a Fast Startup feature. As the name suggests, it allows a fast booting of the operating system so you can resume your work or play quickly.

NOTE: The Fast Start-up feature only works when you perform a Shutdown and then Turn On your system, it doesn’t apply when you perform a Restart.

To turn off fast start-up option; follow these steps

Boot using your Windows 10 Installation Media. You may need to change the boot order from bios.
see: how to create a bootable windows 10 media

  1. Click Repair your Computer at the bottom
  2. Click on Troubleshoot
  3. Click on Advanced options
  4. Click on Startup Settings
  5. Click on Restart
  6. Select Safe mode with Networking
  7. When the PC starts Go to Control panel;
  8. Select Power Options; and Select Choose What the Power Buttons Do to your left.

what the power buttons do

Here, scroll down and find the Fast Startup option and uncheck it.

fast start up

Method 4: Uninstall Display Adapter

When you see the black screen; hold the CTRL+ALT+DEL keys together to see if Task Manager pops up. If it does, click File -> New -> and type explorer.exe

If it opens the Explorer window; login and uninstall antivirus softwares/graphic card and then re-install.

To Uninstall Graphics/Display adapter; if CTRL+ALT+DEL is successful and you see the explorer window then hold the win key and press R

Type hdwwiz.cpl and click OK

Note down the name of your display adapter;

Expand Display Adapters -> Select Uninstall

After it has been uninstalled, go to the manufacturer’s site to download the latest driver. Reboot & TEST

Method 5: Restore your system back to it’s factory defaults

This method will erase all your data and put/install the original operating system that came with your computer. Since there is corruption; and if the data is not important we can restore it back to factory defaults then do a clean install of Windows. The upgrade option may no longer be there after this.

Refer to your system manual for factory restore instructions.

Method 6: Simply restart your computer

Some of the Windows 10 users who have suffered from the black screen issue in the past report that simply turning their computer off using its Power button and then starting it back up again did the trick and got rid of the issue for them. As bizarre as it may sound, this solution is certainly worth giving a shot.

Method 7: Update your GPU’s drivers to their latest versions

Windows 10 is big step up from the previous versions of Windows, which is why all GPU manufacturers had to create entirely new drivers designed specifically for the new Operating System. Not having the updated Windows 10-compatible drivers on your computer is another thing that can cause your computer to be affected by the black screen issue. If outdated drivers are behind the black screen problem in your case, all you need to do is go to the official website of your computer’s manufacturer or your GPU’s manufacturer and download the latest drivers for your GPU (they should be available in both locations). Make sure that the drivers you download are specifically designed for Windows 10 to ensure the success of this solution.

Method 8: Change your laptop’s plugged in brightness to anything but 100%

On laptops that had high-end graphics cards and were updated to Windows 8, the black screen issue often presents itself when they are plugged into an AC power outlet. If that is the case, simply opening the Start Menu, searching for Advanced power settings, opening Advanced power settings and changing your laptop’s screen brightness when plugged in to anything except for 100% (even 99% will do) will get rid of the black screen problem.

Method 9: If you have two graphics cards, disable the onboard one

A decent fix for the black screen issue for people whose computers have tow graphics cards – the onboard graphics card that came with the computer and the graphics card that they have added to it (such as an Nvidia or AMD graphic card) – is to simply disable the onboard graphics card. Apparently, having two graphics cards on a Windows 10 computer can result in a clash that consequently gives birth to the black screen issue. If that is the case, simply going into Device Manager, expanding the Display adapters section, right-clicking on the onboard graphics card and clicking on Disable should fix the issue.

If you do not see your onboard graphics card in the Display adapters section, click on View in the top left of the Device Manager dialog and click on Show hidden devices. This will make your onboard graphics card (or, in some cases, cards) visible, and you can then right-click on it and click on Disable.

Method 10: Refresh your computer

The infamous black screen issue on Windows 10 can also be fixed by simply refreshing your computer. Refreshing your computer has almost entirely the same effect as resetting it to factory settings, with the exception of the fact that a refresh only deletes installed programs and applications and keeps your personal data where as a reset gets rid of everything on your computer. To refresh a Windows 10 computer, you need to:

  1. Open the Start Menu.
  2. Click on Settings.
  3. Out of the array of different options provided, click on Update & Security.
  4. Click on Recovery in the left pane.
  5. In the right pane, click on the Get started button under the Reset this PC
  6. When provided with a choice to either keep your files or remove everything, click on Keep my files.

Follow the onscreen instructions and dialogs, and once you are done, your computer will have been refreshed and the black screen issue will be no more.

14 Comments

  1. Well, I really didn’t know what exact graphic card driver in my laptop. So I used Driver Talent to scan and it found the compatible one for me. Though there were some other steps I followed, at least I updated the graphic card driver easily. Thank you. I will share this with my friends. Thank you. Merry Christmas and Happy New Year. 🙂

  2. I’m so upset my system isn’t even 2 1/2 yes old and this happened. I’ve tried everything. I was on the phone with ibuypower for about 30 minutes and it ended up still not working. I’ll try and call them again. The rep made it seem like there was something really wrong with my computer because I didn’t even have some options (with the recovery disk in it wouldn’t allow a recovery/ manufacturer settings ). Sigh

  3. Nothing 🙁 I’ll call them on Tuesday again to trouble shoot. I’m just really frustrated because I’m 5 months outside of my extended warranty and it was working like a dream up to that point.

  4. Hi i updated to Windows 10 a while ago and today it started a regular update. When the update finished I got to the login screen and entered my password as usual but then I got to a black screen and only the cursor was there. I can do ctrl+alt+delete and go to the screen where you can choose the task manager but the task manager doesn’t open when I click it I just get thrown back to the black screen. I’ve tried restarting but it doesn’t work. I’ve also tried method 1 and it doesn’t work either. Really hope you can help me. Thanks

  5. Reboot PC and interrupt it whilst it is attempting to load windows, repeat this 2-3 times so it can automatically push the system to boot into repair mode, once in repair mode restore the system to the point when it was working.

  6. Sorry I’m not very good with computers, what do you mean buy interrupt? And when exactly is it loading Windows? After I have entered my password? And what do you mean by repair mode? Can I go to the desktop when it’s in repair mode? And how do you restore the system? Sorry for all the questions haha

  7. when you see the windows logo, power it off by pressing the power button on the system then turn it back on, try the cycle for 3-4 times to see if it can be pushed into the repair or advanced mode

  8. I’ve tried everything. Nothing ever works. It will be black with no cursor for 4 or 5 days and then it eventually seems to go back to a restore point or something. I’m not sure how. I just wake up in the morning and it’s back on. It will be back for a day or 2. We have updated the drivers, but then it will inevitably go back to black. Yesterday it was back after a 5 day hiatus. I shelled out the money for Reimage Software’s product key. They make you call them to activate it which is really just an opportunity for them to up sell you. I bought into it for another $99. I didn’t care. I was desperate. They ran all of their scans remotely and surprise surprise when they shut it down at the end it won’t come back. It’s black again. I called their tech support and they keep speaking to me as if I can see the computer screen and telling me it’s a problem with the power cable for my monitor when I’ve already said over and over again it’s a lap top. I’m really beyond disappointed that these so called windows experts aren’t familiar with this issue when a quick Google search shows us that it is extremely common for Windows 10 users. As of right now it is still black and reimage hasn’t called me back yet. If they are able to resolve it for me I will update it. Otherwise I don’t recommend reimage for this issue.

  9. Since the black screen issue is triggered by a number of reasons, it is difficult to pin-point it which is why i have listed several methods that has worked for some, and not for others. I would suggest that we do a system restore, and then turn off windows updates. Can you start your computer, and interrupt it by shutting it down at the windows logo screen, repeat the process three times, and tell me what happens?

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Fix: Black Screen with Cursor Windows 10

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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