Fix: Black Screen with Cursor Windows 10

Black screen issue on Windows 10 usually occurs after an upgrade or when an automated Windows Update installs updates on your system. Since this black screen is most likely a hardware (GPU) problem we will need to assess and troubleshoot various settings to diagnose and fix it.

Black Screen With Cursor

Nowadays, PCs are getting more and more advanced with multiple graphics cards for heavy usage. So, if you are having a graphic card other than the Intel’s onboard Graphic controller, you would probably be having this boot to a black screen issue. Sometimes, Windows takes this as if there are two monitors attached to the system. So, Windows loads the output signal to a Black Screen.

Before we go into any extensive troubleshooting; we need to check some basic settings. If you are using multiple monitors disconnect/reconnect and test with your primary screen. If this resolves the issue; you’re lucky. If not proceed with the steps below:

Method 1: Fix it blindly

This method is all about fixing the issue blindly as you can’t see anything on a black screen.

  1. When the Windows gets stuck at the black screen, wait for the white mouse cursor to appear on the screen. You can check its presence by moving the mouse-pad.
  2. After the cursor has appeared on the screen, press the space bar on your keyboard and press ctrl key once on the keyboard. Enter login password or pin code blindly (You can’t see on the black screen). It would login in to the Windows using your credentials.

If you can’t see the desktop after logging in to your account and you are stuck on the black screen, then press Win + P + Down Arrow Key (Twice) on the keyboard and enter the details again.

Method 2: Power Cycle

If it is a laptop with a user-removable battery then;

  1. Take the battery out.
  2. Unplug the power adapter.
    Unplugging Power from the equipment
  3. Press & Hold the Power button for 10 seconds
  4. Release the power button.
  5. Connect the charger back and try turning it on.

Test, and see if the issue is resolved; if not then proceed to Method 4

Method 3: Turn off Fast Startup

Windows 10 is released with a Fast Startup feature. As the name suggests, it allows a fast booting of the operating system so you can resume your work or play quickly.

NOTE: The Fast Start-up feature only works when you perform a Shutdown and then Turn On your system, it doesn’t apply when you perform a Restart.

To turn off fast start-up option; follow these steps

Boot using your Windows 10 Installation Media. You may need to change the boot order from bios.
see: how to create a bootable windows 10 media

  1. Click Repair your Computer at the bottom
  2. Click on Troubleshoot
  3. Click on Advanced options
    Note: If this method doesn’t work, try clicking on “Go Back to Previous Versions” and follow the on-screen prompts.
  4. Click on Startup Settings
  5. Click on Restart
  6. Select Safe mode with Networking
    Starting your computer in Safe Mode with Networking
  7. When the PC starts to Go to Control panel;
  8. Select Power Options; Select Choose What the Power Buttons Do to your left.

what the power buttons do

Here, scroll down and find the Fast Startup option and uncheck it.

fast start up

Method 4: Uninstall Display Adapter

When you see the black screen:

  1. Hold the CTRL+ALT+DEL keys together to see if Task Manager pops up. If it does, click File -> New -> and type explorer.exe
    Typing explorer.exe and pressing enter
  2. If it opens the Explorer window; login and uninstall antivirus software/graphic card and then re-install.
    Note: you can also choose to temporarily disable the Antivirus instead of uninstalling it.
  3. To Uninstall Graphics/Display adapter; if CTRL+ALT+DEL is successful and you see the explorer window then hold the win key and press R
  4. Type hdwwiz.cpl and click OKDevice Manager
  5. Note down the name of your display adapter;
  6. Expand Display Adapters -> Select Uninstall

After it has been uninstalled, go to the manufacturer’s site to download the latest driver. Reboot & TEST

Method 5: Restore your system back to its factory defaults

This method will erase all your data and put/install the original operating system that came with your computer. Since there is corruption; and if the data is not important we can restore it back to factory defaults then do a clean install of Windows. The upgrade option may no longer be there after this.

Refer to your system manual for factory restore instructions.

Method 6: Simply restart your computer

Some of the Windows 10 users who have suffered from the black screen issue in the past report that simply turning their computer off using its Power button and then starting it back up again did the trick and got rid of the issue for them. As bizarre as it may sound, this solution is certainly worth giving a shot.

Method 7: Update your GPU’s drivers to their latest versions

Windows 10 is a big step up from the previous versions of Windows, which is why all GPU manufacturers had to create entirely new drivers designed specifically for the new Operating System. Not having the updated Windows 10-compatible drivers on your computer is another thing that can cause your computer to be affected by the black screen issue. If outdated drivers are behind the black screen problem in your case, all you need to do is go to the official website of your computer manufacturer or your GPU’s manufacturer and download the latest drivers for your GPU (they should be available in both locations). Make sure that the drivers you download are specifically designed for Windows 10 to ensure the success of this solution.

Method 8: Change your laptop’s plugged in brightness to anything but 100%

On laptops that had high-end graphics cards and were updated to Windows 8, the black screen issue often presents itself when they are plugged into an AC power outlet. If that is the case, simply opening the Start Menu, searching for Advanced power settings, opening Advanced power settings and changing your laptop’s screen brightness when plugged into anything except for 100% (even 99% will do) will get rid of the black screen problem.

Method 9: If you have two graphics cards, disable the onboard one

A decent fix for the black screen issue for people whose computers have tow graphics cards – the onboard graphics card that came with the computer and the graphics card that they have added to it (such as an Nvidia or AMD graphic card) – is to simply disable the onboard graphics card. Apparently, having two graphics cards on a Windows 10 computer can result in a clash that consequently gives birth to the black screen issue. If that is the case, simply going into Device Manager, expanding the Display adapters section, right-clicking on the onboard graphics card and clicking on Disable should fix the issue.

If you do not see your onboard graphics card in the Display adapters section, click on View in the top left of the Device Manager dialog and click on Show hidden devices. This will make your onboard graphics card (or, in some cases, cards) visible, and you can then right-click on it and click on Disable.

Method 10: Refresh your computer

The infamous black screen issue on Windows 10 can also be fixed by simply refreshing your computer. Refreshing your computer has almost entirely the same effect as resetting it to factory settings, with the exception of the fact that a refresh only deletes installed programs and applications and keeps your personal data whereas a reset gets rid of everything on your computer. To refresh a Windows 10 computer, you need to:

  1. Open the Start Menu.
  2. Click on Settings.
  3. Out of the array of different options provided, click on Update & Security.
    Open Update & Security in Windows Settings
  4. Click on Recovery in the left pane.
  5. In the right pane, click on the Get started button under the Reset this PC
  6. When provided with a choice to either keep your files or remove everything, click on Keep my files.

Method 11: Correcting User Shell

In some cases, the User shell might be preventing the user from being able to boot safely into their computer. In certain situations, the user shell configuration inside the registry might get corrupted due to which this black screen issue can occur. Therefore, in this step, we will be correcting this user shell entry. In order to do that, follow the steps below.

  1. Boot your computer and wait for the black screen to appear.
  2. Press “Ctrl” + “Alt” + “Del” and select the “Task Manager” option.
  3. Click on the “File” option on the top left of the task manager and select “Run New Task” from the list.
    Run New Task in Task Manager
  4. Type in “regedit” and press “Enter” to open it.
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
  5. Double click on the “Shell” entry on the right pane.
  6. Type in “Explorer.exe” in the Value data field and save your changes.
  7. Press “Ctrl” + “Alt” + “Del” again and click on the “Power Options” icon on the lower right side.
    Computer Restarting
  8. Select “Restart” from the menu and wait for your computer to be restarted.
  9. Check to see if the issue persists after restarting the computer.

Method 12: Stopping Service

There is a specific service that prevents the computer from being able to function properly in some cases and stopping it can prevent the black screen issue from occurring. Therefore, in this step, we will be stopping this service. For that:

  1. Press “Ctrl” + “Alt” + “Del” and select the “Task Manager” option.
  2. Click on the “File” option on the top left of the task manager and select “Run New Task” from the list.
    Run New Task in Task Manager
  3. Type in “services.msc” and press “Enter” to open it.
  4. Scroll through this list and look for the “RunOnce32.exe” or the “RunOnce.exe” entry. Also, do this same process for the “App Readiness” Service.
  5. Right-click on it and select “Stop”.
  6. Double click on it and change its startup type to “Disabled”.
    Startup Type Delayed Start
  7. Wait for the service to be stopped completely and restart your computer.
  8. Check to see if the issue persists after stopping it completely.

Method 13: Renaming Files

In certain cases, the files in some Windows’ folders might have gotten corrupted due to which this black screen issue is being triggered. Therefore, in this step, we will be renaming these files and then check to see if the issue still persists.

  1. Press “Ctrl” + “Alt” + “Del” on the black screen.
  2. Click on the “Task Manager” option and then select “File”.
  3. Select the “Run New Task” option and then type in “cmd”.
    Run New Task in Task Manager
  4. Type in the following command one by one for each file to rename it.
    rename “(File Path) (File Name)” “(New Name)”
  5. Rename the following files to anything except their original names.
  6. Check to see if the issue persists after making these changes.
  7. If it still does, try the following code to just fix it.
    cd "ProgramData\Microsoft\Windows\AppRepository"
    ren "StateRepository-Deployment.srd" "StateRepository-Deployment-Corrupted.srd"
    ren "StateRepository-Deployment.srd-shm" "StateRepository-Deployment-Corrupted.srd-shm"
    ren "StateRepository-Deployment.srd-wal" "StateRepository-Deployment-Corrupted.srd-wal"
    ren "StateRepository-Machine.srd" "StateRepository-Machine-Corrupted.srd"
    ren "StateRepository-Machine.srd-shm" "StateRepository-Machine-Corrupted.srd-shm"
    ren "StateRepository-Machine.srd-wal" "StateRepository-Machine-Corrupted.srd-wal"
  8. Check to see if the issue persists.

Method 14: Replacing Profile Cache

It is possible the Profile cache for your current user account has either gone missing from some locations or it has been corrupted in certain locations due to which this issue is being triggered. Therefore, in this step, we will be replacing this profile cache after copying it from a location. For that:

  1. Create a new user account before doing so and log into that.
  2. Restart your computer in safe mode.
  3. Log in to your new profile.
  4. Navigate to the following location and copy the folder named “caches”.
  5. Paste this folder in the following location.
  6. Check to see if the issue persists.

Follow the onscreen instructions and dialogs, and once you are done, your computer will have been refreshed and the black screen issue will be no more.

You can further try to:

  • Boot your computer in safe mode and check if the issue persists over there. This will help you to isolate these issues from a specific app that is causing it.
  • Press “Windows” + “P” to switch displays that might fix this.
  • Update your Bios
  • Disconnect the Second monitor
  • Try to use an HDMI cable for connection instead of a DVI or VGA one.
  • When in the black screen, press the “Windows’ + “Ctrl” + “Shift” + “B” keys to refresh the Graphics Driver.
  • You can also try to perform a Startup Repair.
  • Try to create a new user account using the last methods listed in this article.
  • Perform an SFC and DISM scan.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Black Screen with Cursor Windows 10

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