You may encounter the failed to load module on Twitch due to the corrupt cache of the browser. Moreover, the corrupt installation of the browser/mobile application may also cause the error at hand.
The affected user gets the error message with the Twitch logo when he tries to watch a stream. For some users, this issue is intermittent whereas for other users this issue is a continuous one. In some cases, it only affects channels whereas in other cases, videos, clips, and chats are also affected. This is not a browser-specific issue i.e. the users faced the error on Chrome, Firefox or Safari, etc. Also, the affected user encountered it on Windows PC, Macs, and mobile applications.
Before proceeding with the solutions, make sure if the Twitch servers are up and running. You can use the Twitter handle of Twitch support or Down Detector website to check for the server status. Also, make sure that you are using an updated version of the browser or Twitch application. Moreover, if you are encountering the issue on the web version of Twitch, try the Twitch mobile application or vice versa.
If the issue is related to the Web-based Twitch Application then follow Solution 1-4, and for Mobile (5-6).
Solution 1: Perform Hard Refresh of the Web Page
The problem you are facing could be the result of a temporary glitch caused by the browser’s cache. You can bypass the cache of the browser by performing the hard refresh of the website, which will update the cache as well.
- Open the webpage you are having issues with.
- Now perform the hard refresh of the page as per your browser and OS:
Chrome/Firefox (Windows/Linux): Hold down Ctrl and press F5 Chrome/Firefox (Mac): Hold down Command and Shift button and then press the R key.
- Then check if the website is clear of the error.
Solution 2: Enable DNS Over HTTPS Option (Firefox only)
DNS-over-HTTPS (DoH) sends the domain name you queried to a DoH-compatible DNS server using an encrypted HTTPS connection (not simply the plain text as used by the DNS server of your system). This prevents third-parties/applications from seeing what websites you are trying to access. The issue you are encountering could be the result of a DNS issue. In this context, enabling the DNS-over-HTTPS (DoH) may solve the problem.
- Launch Firefox and click on the Hamburger menu (3 horizontal bars near the top right corner of the window). Then, in the menu shown, click on Options.
- Now scroll down till the end to find Network Settings and then click on the Settings button.
- Now, scroll down till the end and activate the option of “Enable DNS Over HTTPS”. Keep the Use Provider as Cloudflare and exit the Settings after saving your changes.
- Then launch the Twitch website and check if it is clear of the error.
Solution 3: Disable the Browser Extensions
Extensions are used to add extra functionality to your browser. You may get the error at hand due to a browser extension, especially, if you are using an extension that is interfering with the operation of Twitch. This can be particularly more important after an update in Twitch’s backend code, which can break the operation of the extension. In this context, disabling the problematic extension may solve the problem. For illustration, we will discuss the process for Chrome.
- Launch Chrome and click on the Extensions icon (near the top right of the address bar).
- Then, in the menu shown, click on Manage Extensions.
- Now enable the developer mode (near the top right corner of the window) and then click on the Update button to update extensions.
- After updating the extensions, check if the problem is solved.
- If not, open Manage extensions (step 1 to 2).
- Now, disable all the extensions and check if the problem is solved.
- If so, then, enable extensions one by one until you find the problematic extension. Adblocking extensions (like Ublock), FrankerFaceZ, and BTTV extensions are known to cause this issue. You can use private/incognito mode of your browser (but make sure no extension is allowed access in private/incognito mode).
Solution 4: Reinstall The Browser
If nothing has worked for you, then the installation of the browser has corrupted and is causing the issue. In this case, uninstalling and then reinstalling the browser may solve the problem. For illustration, we will discuss the process for Mozilla Firefox.
- Move to step 4 if you do not want to back up the Mozilla folder.
- Open the File Explorer and backup the Mozilla folder from the following location:
- Then navigate to the following location and backup the Mozilla folder there:
- Click on the Windows Search bar (located on the Taskbar of your system) and type Control Panel. Then in the results, click on Control Panel.
- Then, click on Uninstall a Program.
- Now right-click on Mozilla Firefox and select Uninstall. Then follow the instructions on your screen to complete the uninstallation process.
- Then restart your system.
- Now open File Explorer to navigate to the following path and then delete Mozilla folder there:
- Then navigate to the following path and then delete Mozilla folder there:
- Now, download and install the Mozilla Firefox.
- Then, launch Firefox (do not sign-in to the browser) and check if Twitch is performing normally.
Solution 5: Change Your Presence to Invisible and then Back Online
If you are facing the issue with the mobile application of Twitch, then it could be the result of a temporary software/communication glitch. To clear the glitch, you should go offline in the application and then back online.
- Open your Twitch app and click on the user icon (near the top left corner of the window).
- Now tap on the Gear icon (near the top right corner of the window).
- Then tap on Change Presence.
- Now tap on Invisible.
- Hit the back button twice to return to the home screen of the Twitch app.
- Now, again change presence from Invisible to Online and then check if the problem is solved.
Solution 6: Reinstall the Twitch Application
If changing the presence has not helped you, then the issue may have been caused by the corrupt installation of the mobile application. In this context, uninstalling and then reinstalling the application may solve the problem.
- Open Settings of your phone and navigate to the Applications/Apps/Application Manager.
- Now tap on Twitch.
- Then tap on Force Stop and confirm to force stop the application.
- Now tap on the Uninstall button and then confirm to uninstall the application.
- Then restart your device.
- Upon restart, reinstall the application and hopefully, the problem has been solved.
If nothing has worked for you, then you can use MultiTwitch to watch Twitch streams until the problem is sorted.