Some Garmin users are seeing the ‘There was an error syncing with Garmin Connect‘ error when trying to sync or update via Garmin Express. In most cases, affected users are saying that the problem occurs with every device they attempt to sync.
One of the most common causes that will trigger this error is some type of corruption that’s currently present inside the Sync folder of Garmin Express. In this case, you should be able to fix the issue by navigating to the location of the Sync folder manually and clearing its contents.
However, this ‘There was an error syncing with Garmin Connect‘ error can also be a symptom of a systemic issue caused by a missing program file. This problem is mostly being reported to appear after an AV scan ended up quarantining some items belonging to Garmin Express. In this case, a complete reinstallation of Garmin Express should take care of the issue.
Method 1: Deleting the Syncing folder
As it turns out, one of the most common instances that will cause the Garmin Express utility to cause the ‘There was an error syncing with Garmin Connect‘ error is some type of corrupted or incomplete data that is currently being stored in the Sync folder.
Some affected users have confirmed that they managed to fix this problem by using File Explorer to navigate to the location of this Sync folder and deleting its contents before attempting to sync again.
To do this, follow the instructions below;
- Open File Explorer and navigate to the following location:
Note: Keep in mind that [Unit ID] is a placeholder that will be different from user to user.
- Once you arrive inside the Sync folder, press Ctrl + A to select every file present in this folder, then right-click on a selected file and choose Delete from the newly appeared context menu.
- Once the contents of the Sync folder have been deleted, reboot your computer and attempt to sync your Garmin device once the next startup is complete.
In case you are still seeing ‘There was an error syncing with Garmin Connect‘ error, move down to the next potential fix below.
Method 2: Reinstalling Garmin Express
As some affected users have confirmed, the ‘There was an error syncing with Garmin Connect‘ error can also occur due to some corrupted Garmin application files. This issue is mostly reported to occur in situations where an AV suite has previously ended up quarantining some items belonging to the Garmin Express application.
In this case, you should be able to fix the issue by uninstalling the current Garmin Express version and then reinstalling the newest version from scratch and re-deploying the syncing procedure.
Here’s a step by step guide on how to do this:
- Close Garmin Express and ensure that you don’t have any associated background process that is currently running.
- Disconnect your Garmin device from your computer.
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ and press Enter to open up the Programs and Features menu.
- Once you’re inside the Programs and Features menu, scroll down through the list of installed applications and locate Garmin Express. When you see it, right-click on it and choose Uninstall from the newly appeared context menu.
- Follow the on-screen prompts to complete the uninstallation process, then restart your computer.
- Once the next startup is complete, open your default browser and visit the official download page of Garmin Express.
- When you get to the correct page, click on Download for Windows to get the latest version available.
- Once the download is complete, double-click on GarminExpress.exe and follow the on-screen prompts to reinstall the latest version of Garmin Express.
- After the installation is complete, attempt to sync again and see if the ‘There was an error syncing with Garmin Connect‘ error is fixed.