SOLVED: Error Code 505 on Android Phones

Error code 505 on Android appears when a user attempts to install an app and the installation fails. The failure is due to an application having issues with the permissions system. Whilst this error code can’t be fixed directly, newer versions of Android released after the error started to appear in November 2014 are able to resolve the issue. Follow the steps below to update your device and remove the 505 error code.

How to fix the 505 Error Code on Android

This guide will show you how to resolve the 505 error code.

Method 1

If you are using Android 5.0 Lollipop, the 505 error code can be caused due to compatibility issues with permissions between Android 5.0 and apps using Adobe Air. A simple fix will be to update your version of Android. Follow the guide below to update Android. The information below is based on an LG G4 – the names of each bolded word below may differ slightly on your device.

  1. Visit the Settings app
  2. Scroll to the bottom and tap About phone
  3. Tap Update Center
  4. Tap Software Update
    Tapping on the “Software Updates” option
  5. Tap Check for Update
  6. Let your device search for updates
  7. Hopefully, an update will be available. If so, you will be prompted to download and install it.
  8. Go through the on-screen instructions to install the new update.Ollie-Update

If you cannot update your version of Android, there is an alternative option for you in method 2 below.

Method 2

Because you cannot download a new update, your only solution will be to change your version of Adobe AIR. First, it’s important to check which version of Android you are on. Follow the first step to locate your Android version.

  1. Visit the Settings app
  2. Scroll to the bottom and tap About phone
  3. Tap Software info
  4. View the information provided under Android version
  5. Make note of your Android version for the next step
  6. You’ll now need to download a version of Adobe AIR for your device. The version you download will depend on the version of your Android device.

If you are on Android 5.0 or lower:

  1. visit this site on your Android device
  2. Scroll down the webpage and tap the download link for Adobe AIR 14.0.0.179 Android (14.8 MB)
  3. Wait for the file to download
  4. Pull down the notification bar and tap the downloaded file
  5. The file should start to install as a regular application
  6. If prompted, follow the steps to check the unknown sources box
    Unknown Sources
  7. Restart your device after install

If you are on Android 5.0.1 or higher:

  1. If you are on Android 5.0.1 or higher, visit the Google Play Store app from your device
  2. Search for Adobe AIR
  3. Tap the app store listing and install the app. If you already have the app installed, first uninstall it and then install it again.
  4. Restart your device after installOllie-AIR
  5. Once you follow the steps above for your particular version of Android, you will be able to continue operating as normal and the 505 error code should be fixed.

Method 3

Sometimes, Google PlayStore might have acquired certain updates that are preventing it from being able to grant permissions to apps while they are installed and this may end up triggering this error. Therefore, in this step, we will be uninstalling updates for Google Play Store. For that:

  1. Unlock your device and navigate to the settings.
  2. Scroll down and click on the “Applications” option.
    Clicking on the “Applications” option
  3. Check if you can find “Google PlayStore” in the list of applications. If not, click on the three dots in the right corner and select “Show System Apps” from it.
    Tapping on the “Show System Apps” option
  4. After selecting Google PlayStore, click on the three dots in the top right corner and select the “Uninstall Updates” option.
  5. Wait for your action to be completed and check to see if the issue persists.

Method 4

In some cases, the error can be fixed by clearing the Google Play Store cache. In order to do that:

  1. Drag down the notifications panel and click on settings.
  2. Select “Applications” and then select “Apps”.
  3. Click on the “Three Dots” on the top right and select “Show System Apps”.
    Tapping on the “Show System Apps” option
  4. Scroll down and select “Google Play Store”.
  5. Click on “Storage” and then select “Clear Cache”.
    Tapping on the “Clear Cache” button
  6. Check to see if the issue persists. If it does, repeat this same process for Google Service Framework and Download Manager.

Method 5: Reconfiguring Google Account

In some cases, the error might also be caused if the google account is out of sync with the device. We can get around this issue by logging out of your account and then logging back in again. In order to do that:

  1. Drag down the notifications panel and select the “Settings” option.
    Dragging down the notifications panel and tapping on the “Settings” option
  2. Click on “Account” and then select Google account.
  3. Select your account with which you are using the Play Store and log out of it.
  4. Now, select the Login button and log back in.
  5. Check to see if the issue is fixed.

Note: It is also recommended to clear the cache being stored on your Android device. You can do so by wiping the cache partition of your device. If the issue still persists, you can go for a factory reset.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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SOLVED: Error Code 505 on Android Phones

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