Fix: Xbox Email and Password Error 8015d002

The 8015d002 error code is encountered by Xbox 360 users immediately after they try to sign in with their account. Most users encountering the issue report that they have an active Xbox Live Membership.

Error Code 8015d002

What’s causing the 8015d002 error code on Xbox One?

  • Password is incorrect – Before you try anything else, it’s important to make sure that the password that you’re trying to log in with is correct. In most cases, affected users realize that they were trying to login with the wrong Microsoft account password. One quick way to test this theory is to quickly reset your password via the recovery link.
  • Xbox Profile is partially glitched – Several users have discovered that this particular error code can appear due to a profile glitch that ends up affecting the sign-up procedure. If this scenario is applicable, you can resolve the issue by moving the glitched profile to a different storage type before loading it again.
  • Two-step verification is enabled – If you’re actively using 2-step verification on your Microsoft account that you also use with your console, keep in mind that your console is not updated with the recent security update. The quickest way around this inconvenience is to simply disable two-step verification. But if you’re looking for the best approach, you should generate an app password that will be used to sign in with your Xbox 360 Live account.
  • Corrupted System’s cache – System file corruption can also be responsible for this problem, particularly if it’s located inside the temp folder. To fix this particular problem, you’ll need to access your System settings and clear the system’s cache of the primary drive where your console’s OS is installed.

Method 1: Using the Password Reset Feature

In case you’re encountering this issue on an Xbox 360 console when trying to sign in with a Microsoft account and you don’t have two-step verification turned on, you should consider the possibility that you might have typed in the wrong password (or a wrong password was saved at a previous point in time).

If this scenario is applicable, you can fix the issue easily by using the Recover your Account link. But in order to work, you need to do this from a desktop browser.

Here’s what you need to do to reset your Microsoft account password via the recovery link:

  1. From a desktop browser, visit the following link (here) and type in the Microsoft account, the phone number or Skype name tied to the account that you use to connect your Xbox 36 console to Microsoft’s servers. Then, click Next.
    Recovering your Microsoft’s account password
  2. Depending on your connected devices, you will be given the option to choose between one or more recovery options where you will receive the security code. Once you do this, click on Get Code to send the security code.
    Getting the security code
  3. Check your inbox or phone number for the verification code that you need. Next, type it over into the box associated with the Verify your identity window.
    Verifying your identity for the password recovery process
  4. After you do this, insert the new password that you want to use with your Microsoft account twice (inside New Password and Re-enter password).
    Resetting the new password
  5. After you manage to successfully change your password, return to your Xbox 360 console and use your new password to log in.

In case you’re certain that the password you’re using is correct, move down to the next method below.

Method 2: Moving profile to a different storage drive

If you’re looking for a quick fix that will most likely work regardless of your Xbox firmware version, you should start by trying to move your Xbox profile to a different storage drive. This fix was confirmed to work by a lot of affected users that encountered the 8015d002 error at random times on Xbox 360.

But keep in mind that this is not a proper fix (more a workaround), and chances are that the error will return after some time. When this happens, you will need to perform the instructions below once again or you should follow one of the more lasting fixes below.

Here’s how you can move your Xbox One profile to a different storage drive in order to fix the 8015d002 error:

  1. When you see the 8015d002 error message, long-press the guide button to bring up the power menu and choose to Turn off Console.
  2. Wait for the console to turn off fully, then restart your console once again and wait until you get to the initial menu.
  3. Once the booting sequence is finished, go to Settings > Storage.
    Accessing the Storage menu on Xbox 360
  4. Once you’re inside the Storage section, access the storage space where you currently store your profile. Once you’re inside the Profile menu, hit the Y button to transfer the content, then select a different drive where you want to move it.
  5. Confirm the moving of the profile by choosing Yes, then wait for the operation to complete.
  6. Once the process is complete, restart your console once again. At the next sign up screen, you will be prompted to select your profile. When you see it, browse to the location that you moved it to and make it load.
    Loading the moved profile
  7. After you do this, the 8015d002 error should no longer appear.

If this method is not applicable or you’re looking for a permanent fix that will resolve the 8015d002 error, move down to the next method below.

Method 3: Disable 2-step verification

If you recently enabled two-step verification on the account that you use with your Xbox 360 console, it’s most likely because your console is not updated with the recent security change. This happens because of some devices (including Xbox 360) are unable to prompt users to enter security proofs associated with 2-step verification.

If this scenario is applicable, the quickest way to get around this inconvenience is to access your Microsoft account via a web browser and disable 2-step verifications. Here’s a quick guide on how to do this:

  1. Sign in with your Microsoft account using this link (here).
    Signing in to Microsoft Account
    Signing in to Microsoft Account
  2. Once you have successfully logged in, go to Settings and access the Security & Privacy tab. When you get to the correct menu, click on Manage advanced security.
    Managing advanced security
  3. Once you’re inside the Manage menu, scroll down through the list of setting options until you reach the Two-Sep verification category. Next, look down below and click on Turn off two-step verification.
    Turning off two-step verification on Microsoft Account
  4. When you get to the confirmation prompt, click Yes to confirm the change.
  5. After you do this, restart your Xbox 360 console and see if you are able to sign in without encountering the 8015d002 error.

If the same problem is still occurring, move down to the next potential fix below.

Method 4: Using an App password to sign in to Xbox Live

If you are using two-step verification and you’re not eager to disable it, you can also get around the 8015d002 error by using an app password to automatically sign in to Xbox Live. This will require you to create a new app password using a desktop web browser that you will later use on your Xbox 360 console.

Several affected users have confirmed that this operation has allowed them to avoid the 8015d002 error without having to disable two-step verification.

Here’s a quick guide on how to get this done:

  1. Visit this link (here) with a desktop browser and sign in with your Microsoft account that you use for your Xbox 360 console. To do this, click on Sign in (top-right corner), then insert your account credentials to log in.
    Signing in to Microsoft Account
    Signing in to Microsoft Account
  2. Go to Settings, then access the Security & Privacy menu and click on Manage advanced security.
    Managing advanced security

    Note: If you already have a security code in place, you will be prompted to insert it.

  3. Next, scroll down to the App passwords tab and click on the Create a new password hyperlink.
    Creating a new app password
  4. As soon as you click that hyperlink, you will be taken to a new window in which the app password will be generated. Copy it down somewhere and click Done.
    Creating a new app password for Xbox 360
  5. Open your Xbox360 console, sign in to Xbox Live using your Microsoft account email (the same one that you just accessed via the web browser). But instead of using the regular password, use the app password that you just generated at step 4.
    Note: If you want to make things easier for yourself in the future, ensure that the checkbox associated with Remember password is checked so that you aren’t prompted again at the next startup.
  6. See if you are able to sign in with your account without encountering the 8015d002 error code.

If the same problem is still occurring, move down to the next method below.

Method 5: Clearing System’s cache

As it turns out, this particular issue can also occur due to some system file corruption that ends up inside the temporary folder of your console’s firmware. As it’s been reported by several affected users, the issue can very be caused by corrupted files that are preventing the connection to the server.

If this scenario is applicable, you can resolve the issue by accessing the Setting menu and clearing the System cache via the Drive options menu. Here’s a step-by-step guide on how to clear the system cache:

  1. Press the guide button once on your controller. Once the guide menu shows up, select the Settings menu and then choose System Settings from the list of sub-items.
  2. Once you’re inside the System Settings menu, select Storage and press the A button to access it.
    Accessing the Storage Menu
  3. Next, use the joystick to select the storage that you want to clear the cache of, then press the Y button to initiate the cleaning process.
  4. When you’re inside the Device Options menu, choose Clear System Cache and hit the A button to initiate the process.
    Cleaning System Cache
  5. Once the process is complete, restart your console and see if the 8015d002 error code is resolved.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: Xbox Email and Password Error 8015d002

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